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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,518
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,234 reviews

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Virginia
1 review
0 helpful votes
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Very noice
April 11, 2024

Easy, not too costly, and didn't take that long really

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your positive rating on our website. We're glad that you chose our company for your ESA needs.

Minnesota
1 review
0 helpful votes
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Very quick and easy
April 11, 2024

Received my papers the next day! Very simple and easy process. Definitely recommend

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Awesome Service
April 11, 2024

I was a little hesitant at first because I didn't know if it was a real ESA letter. I took chance and boy I was amazed, my landlord only asked for shot records and pictures of my dogs. I did not have any deposit or pet rent added. I am grateful to Support Pets. I can have more money left to spoil my dogs with.

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear you had a positive experience with our service! Thank you for making our company part of your ESA journey.

Pennsylvania
1 review
0 helpful votes
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Although it took longer than the three days they said to get my papers it was great having them because now I can have my dogs without a deposit

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Ohio
1 review
0 helpful votes
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Long wait on order
April 11, 2024

Still waiting on my i.d. card and vest. It does NOT take 3 weeks more like months.

Date of experience: April 1, 2024
Alabama
1 review
0 helpful votes
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Easy and exactly what I needed
April 11, 2024

Easy quick and simple. I would recommend to anyone. Also had the documents very fast via email. Thank you again.

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers.

New York
1 review
0 helpful votes
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ESA
April 11, 2024

I ordered an ESA for my fur babies, it took alittle longer than expected but still not to long of a wait approximately 2 weeks. Would order again

Date of experience: April 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your positive rating on our website. Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

North Carolina
1 review
0 helpful votes
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Thank you ESA
April 11, 2024

They were very quick with the paperwork. And I am now able to be at peace with my ESA paperwork.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to assist, thank you for making our company part of your ESA journey.

Mississippi
1 review
0 helpful votes
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Great
April 11, 2024

I never knew how easy it was to get your pet certified, now i can feel more happy with my dog anywhere i want! Thanks

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad of your great experience with our services, and we are looking forward to a longer partnership with you.

Maryland
1 review
0 helpful votes
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Tottie
April 11, 2024

Not really sure. Got my paperwork, and collar, didn't get the idea card or tag.
Thought that all came together.

Date of experience: March 31, 2024
California
3 reviews
0 helpful votes
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It is such a relief to know that my dog, Mowgli and Live anywhere without being kicked out because they don't allow dogs. I don't know what I would do with my psychiatric mental disorders without having a dog by my side. So you have given me a miracle.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Fast and simple
April 10, 2024

From start to finish the experience was taken care of and handled professionally. Thank you support pets.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad that you are satisfied with our services, and we hope you find our services beneficial too.

Florida
1 review
0 helpful votes
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Amazing experience!
April 10, 2024

Very simple and easy! I would highly recommend doing this process for your dog!

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words, we're glad that you have amazing experience with our services.

Florida
1 review
0 helpful votes
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Easy
April 10, 2024

The whole process was seamless! I would 100% recommend.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad to know that our application process didn't inconvenience you. We hope you find our services beneficial too!

Texas
1 review
0 helpful votes
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Happy
April 10, 2024

The website is very easy to use. I was pleased with the process and results.

Date of experience: March 31, 2024
Tennessee
6 reviews
0 helpful votes
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Would recommend
April 10, 2024

I got acceptance and my Bella was certified easily. Within 10 days, she had her paperwork and harness.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kindness and for trusting Support Pets for your ESA needs.

Kentucky
1 review
0 helpful votes
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Fast response
April 10, 2024

Everything came quicker than expected. And it's all legit.

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! We greatly appreciate your positive comments about our response time. Our team is dedicated to providing prompt and efficient assistance to our customers.

Florida
1 review
0 helpful votes
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Perfecto🥰😍
April 10, 2024

Mi experiencia es maravillosa estoy muy feliz y con muchas expectativas de poder disfrutar de mi Princess en todo momento

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
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Timely
April 10, 2024

It took almost a month to get my correct documents after the first set was messed up

Date of experience: March 31, 2024
Illinois
1 review
0 helpful votes
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Quick, easy, and respond fast!
April 10, 2024

Amazing easy process came fast in my email! My two cats are now my ESAs!

Date of experience: March 31, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.