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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Living with my support pet help living alone. Daily routine is less stressful.
I have tried to get everything as quickly as possible, they charged me and I have not received anything.
Hi Gustavo,
We’re sorry to hear you haven’t received your order yet. Your evaluation and ESA letter are only processed after payment, and they usually arrive within 24 to 48 hours. Please check your email—including your inbox and your spam/junk folder—in case it was filtered there.
If you still can’t locate your ESA letter, please contact our support team at [email protected] or use the live chat at www.supportpets.com so we can look up your order and make sure you receive it right away.
Learn about our products and pricing here: https://www.supportpets.com/prices
Have a great Tuesday! 🐾🐶
The website was easy to use, fast and efficient. However, I have 3 animals and it only allows two.
Hi Rebecca, thank you so much for sharing your experience and the kind words about our website’s ease of use! We truly appreciate the feedback about adding support for more pets—extensions like that help us serve wonderful pet families like yours even better. We look forward to continuing to make things speedy and simple for you!
The support team was very helpful in getting the information I needed to reset my password in a timely fashion
Thank you so much, Cindy, for sharing your experience! We’re delighted our support team could assist you promptly and make things easier—your kind words truly mean a lot to us.
Very easy process and very straight forward. Got me my ESA without any issues.
Thank you so much for sharing your experience, Thomas! We're thrilled to hear the process was smooth and straightforward for you. If you ever need any further assistance or support, don’t hesitate to reach out—we’re here to help every step of the way.
Thank you, Roy, for taking the time to share your experience. We're glad the process for Milo went smoothly and efficiently, and we appreciate your feedback as it helps us continue to improve. Please feel free to reach out anytime you need further assistance.
Support Pets was fast, affordable, and incredibly helpful from start to finish. They made the entire process easy and took care of everything I needed. I couldn't have asked for better service!
Keith, thank you sincerely for your kind words—knowing we made everything easy and helpful means everything to us. We're committed to providing swift and affordable service you can trust ogni step of the way. It’s always a pleasure supporting you and your pets!
I have had Elizabeth as my ESA since my father pasted in 2021 and its fantastic. I never trained her but when I'm having a bad day she just snuggles me without hesitation. If we go somewhere, everyone wants to pet her, but if I'm upset, she just leans to me and really doesn't want to be petted. She is awesome. Thank you Support Pets, this has made it very easy for me to take Elizabeth everywhere with me.
Super easy process and got approved. I'm slightly concerned my complex is going to try to do a deep dive into the need but we'll cross that bridge when we come to it. Easy to contact support and get the help i need
Great it was easy and fast I really appreciate it. In such a last minute
Thank you so much, Nathalie, for sharing your experience! We're delighted to hear everything was easy and fast, especially when you needed it last minute. Please don't hesitate to reach out anytime—we’re always here to help make things a little smoother for you and your furry friend.
Me encanta porque no tengo ningun problema de llevar a mi perro con migo
Hola Wilnelia,
¡Qué bueno saber que tu experiencia ha sido tan positiva! Nos alegra mucho que puedas llevar a tu perro contigo sin problemas y que nuestro equipo haya podido ayudarte de manera excelente.
¡Gracias por confiar en nosotros y por tus amables palabras!
This was the esiest thing i have done did not have any issues at all fast and friendly
Thank you so much, Ezekhel! We're delighted to hear that everything went smoothly and you found the experience fast and friendly. It’s wonderful to know we could make things easy for you!
I had an issue with the invoice and they fixed it within minutes. Their turnaround was excellent as well. I received my paperwork in less than 24 hours. My only complaint are the incessant promotional emails, even after receiving the documents. They try to sell the vest and their other services and don't let up.
Hi Mayra, thank you so much for your kind words about our fast and efficient support—we’re glad we could resolve the invoice issue quickly! We also appreciate your honest feedback about the emails and will work to improve respecting your inbox while still keeping you informed. It means a lot to us to have you as part of our community!
It was fast and simple the paperwork did have a little issue with the signatures not being in the right spot or missing from one but it was easy to use
Hi Hanna, thanks so much for sharing your experience. We're glad the process felt fast and simple, and we appreciate the note about the paperwork — we're looking into it so that next time everything goes perfectly. Hope your furry companion is doing well!
Very quick letters and support was very quick with a response to my questions.
Thank you so much, Danielle, for your kind words and enthusiasm! Delivering swift support is our priority, and we're thrilled to know it made a difference for you. Your feedback truly brightens our day and encourages us to keep providing the best care possible.
Very professional staff, great help in finding housing for me and my best friend, Tank
Thank you, Tori, for your kind words and trust in our team—we’re so glad to have made the housing search for you and Tank smooth and stress-free. Your appreciation energizes us to continue providing empathetic, top-quality support anytime you need it.
Thank you, Shane, for your honest feedback and kind words. We truly appreciate your support and will continue striving to make your experience smooth and positive. Looking forward to serving you again soon!
This was an overall good experience. It was easy to apply for, easy to navigate and could least the 48 hrs to finalize. I would highly recommend anyone to use this service.
Thank you so much for your wonderful feedback, Amanda! We're thrilled to hear the process was quick and easy for you, and that our service made things straightforward. We truly appreciate your recommendation and look forward to supporting you wherever your furry friends' health takes you!
I had some issues getting my wife and I's account situated (which was my mistake) and the representative were attentive and helpful until it was corrected.
We're so glad to hear that our team could support you and your wife until everything was sorted out, Maree! Making account stuff easy is really important to us, and your kind words truly brighten our day. Thanks for sharing your experience!
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Jeanne, thank you so much for sharing your experience and how your support pet helps ease your daily routine. We truly appreciate your openness and are grateful to be part of supporting you on this journey. Wishing you many stress-free, joyful days ahead.