On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have had multiple seizures in the past few years. I couldn't fathom not having her everywhere i go.
It was smooth and easy to get the process completed. The age was wrong since she was 3 months not 3 years but that was fine. I have taken her everywhere except my doctor's office. They would not allow her because she was not a "service animal". Ironically she is for my anxiety and I was there for an appointment for my anxiety.
An easy application process is exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
It was great no problems at all. I would recommend doing thus for all pet owners. Why pay all those extra rent fees
Thank you for the positive feedback on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.
Would have loved to have received a letter from the Doctor/provider that addressed and approved the ESA certification, when I received it in the mail. It's not acceptable for certain managements if no certificate letter is not issued and signed by a Medical Examiner/Physician.
I would love to have had received a letter from the provider that approved the ESA from my information I provided/submitted to qualify me for certification
Customer service very polite after glitch In filling paperwork. Still have not received my dogs vest.
We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
I am low income, an this was affordable as well as quick. Helps so much to take my pups with me, I am not quite as nervous
We're glad that you are satisfied with our services, and we are looking forward to a longer partnership with you.
It seems like each renewal is becoming more difficult. Delays with the doctors office. Alot of back and forth with customer service. Multiple times they told me I should have it the next day and I didn't receive it the next day.
Very quick and very easy to obtain. Simple questions answered and my furbaby is with me wherever I go.
Getting my dogs ESA certified was super fast and easy. Saves me stress and worry as well as tons of money on pet fees and pet rent and makes sure my pets stay a part of our family.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Contar con todo el apoyo clínico Legal es muy importante para Mí.ya que en algunos lugares no Aman las Mascotas y lo les gustan. Este soporte me ayuda a tener más confianza en dónde puedo ir con mi Kitty cat,ya que es un miembro de mi núcleo Familiar
We're delighted you find our service fantastic and fascinating! Thank you for trusting our company for your ESA needs.
SUPPORT PETS made it extremely efficient to obtain the appropriate documents for my pet. My privacy and health information was secured. They worked promptly and my overall turn-around time was excellent. I would highly recommend this organization for your emotional support pet needs!
We're happy to know of your amazing experience with our services, and we hope our partnership can last for years!
Easy and fantastic and your pet and your mental health is worth everything! Thank you for making it official and easy!
Thank you for the positive rating on our website, we're glad that you are satisfied with our services, we are looking forward to a longer partnership with you.
First dog went smoothly; second (free) dog was a huge hassle! Way too much repeated questions and back and forth.
It is our pleasure to assist, and we hope you find our services beneficial too.
Rapid responses and courteous service! They helped correct the bill immediately. And sent the correct size vest!
Thank you for your feedback! We greatly appreciate your positive comments about our response time. Our team is dedicated to providing prompt and efficient assistance to our customers.
Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers.
Went smooth easy and by the numbers
Very happy with this
We're glad that our application process didn't inconvenience you, and we hope you find our services beneficial too.
I enjoyed using this for my support pets. The process was super quick and easy
We're delighted to hear you had a smooth experience with us!
Amazing job quick and efficient no issues got everything resolved and completed within 72 hours!
We're so glad to hear you're happy with our service! Thank you for trusting Support Pets for your ESA needs.
I now do not have to worry about not having her with me!
We're delighted to hear you found our service simple, affordable, and reassuring! Thank you for making Support Pets part of your ESA journey.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your time sharing your story with us and how having an ESA with you is beneficial.