On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Make sure to double check what you are paying. They said I had the promotional price and then someone was over charged $100+.
This was my third year using Support Pets. They usually have been awesome. This year the system sent me my old documents. I reached out and they fixed it. Just took three extra days and 12 different emails. They also sent me someone else's ESA documents.
Exelente servicio para las personas que necesitamos de nuestras mascotas
Got my paperwork quick and fast was a great option for me
Thank you for accepting my application for tiger lilly
Has allowed me to live my life. Hes able to live with me and travel with me and its so much help
I really appreciate you guys. You've given me the ability to bring my Grace with me everywhere I go!
The entire process was quick and easy. My dogs were both certified within 24 hours and my paperwork was sent to me right away. There was a small error on the documents which they quickly fixed. I was able to provide the documentation to my new landlord and avoided having to pay any pet fees. It's so worth it!
I was very disappointed to find out as much money as I had to pay for this that only is good for one year! Very disappointed!
Awesome they knew how to approach what the esa animals are for
The site was set up really easy to answer questions and it was very fast I will be telling friends and family who need there esa letter.cause if I didn't have the esa letter I be lost with out my dog she helps me so much
Support Pets made it super easy and convenient to get my boy registered as my emotional support animal, along with all the proper documentations needed to give to my landlord and to have when traveling. Thank you guys so much.
Only giving 4 stars because I haven't actually received anything yet, but the process was very simple and was able to complete everything on my end from the comfort of my bed. Lol. Looking forward to getting all of my things for my pup.
My experience was great. It was easy and fast and hot straight to the point. Even the processing time was good I had no problems at all. I've already started to recommend people to the site.
Super easy and fast. No issues very responsive will use again
Me ayudaron a poder estar con mi mascota mucho mas tiempo ya que con sus documendos de ESA puedo llevarlo conmigo a todas partes
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account