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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was simple and straight to the point. The website was easy to navigate and price was reasonable.
We signed my 6.5lb Yorkie up as a support pet for my recently disabled boyfriend who was crushed by a forklift and left him physically and mentally broken. I ordered by the dogs size and unfortunately, it was to tight around the neck. As soon as I got it, I reached out to customer service and informed them of the issue and told them I needed the next size up. They had one sent out within the next couple of days and I received it within a week or so.
Very knowledgeable and helpful...precise and explained the process very well. Delivered quickly and responsibly.
The whole process was very easy to complete and Support Pets was really efficient
It was good, got everything taken care of, it was easy no stress in getting done.
My experience with support pets was not a bad experience at all. This is my second year using support pets for my emotional support animal. The only issue i had this time was I kept receiving emails in reference to my documents expiring when they had already been renewed. I receive multiple emails encouraging me to renew my documents when i already have. However, I would rather have many reminders than no reminder at all.
I mistakenly ordered two packages. They fixed my mistake promptly. Great customer service.
I had no problem on ordering and getting my documents
Great customer service. Was able to answer all my questions.
Awesome, wonderful, reliable, & respectful. My experience with support pets has been the best. Especially since I deal with so much. They helped me with the support I needed. Thank you
Everything was easy and quick for me. I was able to get my baby the certification she needed and deserved. Id definitely recommend this service to my family and friends!
That's exactly what we aim to achieve for our valued customers, a fast and easy application process. Thank you for trusting Support Pets for your ESA needs.
My experience was excellent & simple thank you. Process was easy
My overall experience with Support Pets is very good. I received my letters and information in a timely manner. My experience with Customer Service was very good as well.
Your time is valuable to us, we're glad that you weren't inconvenienced by our application process. Thank you for making Support Pets part of your ESA journey.
Understood my needs and got me approved quickly with all the necessary documents for ny new apt.
The documents are good, had a little trouble getting them but was resolved quickly
Were glad of your great experience with our services, thank you for trusting Support Pets for your ESA needs.
It was very useful and easy to do. Would recommend.
I received all paperwork needed to be able to take my dog with me on a flight across states. The jacket came quick.
N/A I cant leave a review when I hadn't had enough time with the documents that certify my companion Cody to be my ESA. I know the places that are for rent and accept pets, are waiving pet deposits and pet rent because the law says a certified ESA for someone's mental health they do not have to pay rent and deposits for their pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for staying with us for years. Your loyalty means a lot to us, and we are looking forward to a longer partnership with you.