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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,515
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,231 reviews

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New York
1 review
0 helpful votes
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I love support pets
May 17, 2024

That's has been an amazing experience would def recommend d

Date of experience: May 7, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for your kind words and support, we're glad you chose our company for your ESA needs.

Georgia
1 review
0 helpful votes
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Life saver
May 17, 2024

I had a wonderful experience using this website! I took a quick questionnaire then based on my answers qualified for my papers! Now I have no worries my fur babies can join me everywhere and anywhere! Definitely recommend this product.

Date of experience: May 7, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for sharing your great experience with our services, and for trusting Support Pets for your ESA needs.

New York
1 review
0 helpful votes
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Glad I Did
May 17, 2024

Thank you. Glad I applied. It helped me emotionally.

Date of experience: May 7, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

North Carolina
1 review
0 helpful votes
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Materials
May 17, 2024

The process was pretty easy and straight forward. Great communication.

Date of experience: May 7, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for the positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.

New Jersey
1 review
0 helpful votes
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Very Pleased
May 17, 2024

I love how simple it was, the fact it didn't take long to get my items, just a bit expensive.

Date of experience: May 7, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We're delighted to hear that you're pleased with our services, thank you for trusting our company for your ESA needs.

Washington
1 review
0 helpful votes
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My experience was great. I love the fact that I can take my service animal anywhere.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Michigan
1 review
0 helpful votes
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Shopping
May 17, 2024

We really liked going to Petsmart and interacting with the other pets. I felt better knowing he was with me.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for providing positive feedback on our website, and we hope you find our services beneficial.

New Mexico
1 review
0 helpful votes
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Great service
May 17, 2024

I can finally take my dog anywhere. It's a amazing

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We're glad you find our service great, and we are looking forward to a longer partnership with you.

Georgia
1 review
0 helpful votes
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ร‡ost affective.
May 17, 2024

It was quick and simple procedure.
I ordered the program to use until my animal is ready to be tested.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We pride ourselves on providing affordable options to support you and your furry friend. Thank you for trusting Support Pets for your ESA needs.

Michigan
1 review
0 helpful votes
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Now Maya go everywhere
May 17, 2024

Since we have the pet support document, I take Maya with me to Canada ๐Ÿ, restaurant and the Aquarium

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Nevada
1 review
0 helpful votes
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2 animals.one tag
May 17, 2024
Updated review

I have two support animals that are approved and both are on certificate, but I only received one tag for the dog collar...which broke off and is now lost within three weeks.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for your feedback it is greatly appreciated, feel free to contact our Customer Service team if you need any assistance.


This is very informative and provided me with self...
March 31, 2024
Previous review

This is very informative and provided me with self realization.

Date of experience: March 20, 2024
Alaska
1 review
0 helpful votes
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Good service
May 17, 2024

I had a good experience. It was simple and easy to do.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We're glad to know of your good experience with our services, we are looking forward to a longer partnership with you.

Massachusetts
1 review
0 helpful votes
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Fast and great service
May 17, 2024

Everything was nice and smooth great customer service

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We're delighted to hear you had a positive experience with our service! Thank you for trusting Support Pets for your ESA needs.

Colorado
1 review
0 helpful votes
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Na
May 17, 2024

I am satisfied with documents I received for my pet.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thank you for the positive rating on our website, and for trusting our company for your ESA needs.

Ohio
1 review
0 helpful votes
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Problem with transaction
May 17, 2024

I ordered my ESA support on April 27th and was charged the same day.i just now received a form from the doctor.
The process could have been faster as I still don't have a document to show my rental office for renewal.My AmEx has already been charged since the 27th. It appears on my statement that very day of my renewal. Two weeks and still no ESA papers

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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The process was not hard but I have heard that it doesn't really have any value since it was done by someone who does not even know me so not necessarily accepted by landlords.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

We want to assure you that Support Pets services are indeed legitimate. Providing a legitimate and reliable service is our top priority, and we're committed to meeting your needs and expectations.

Colorado
1 review
0 helpful votes
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Outstanding
May 16, 2024

Very Easy and right to the point. I will let friends and family know about pet support.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Thanks for sharing your experience! We're glad to hear our process worked well for you. We are looking forward to a longer partnership with you.

Kansas
1 review
0 helpful votes
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I am so happy with Support Pets! Their forms are easy to fill out and it isn't a long wait to get the certificate for your pet to be able to go practically anywhere with you.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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Very happy
May 16, 2024

Very happy thank for help me I love a may cats ๐Ÿฑ thank

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Your satisfaction is what keeps our company moving forward, thank you for making Support Pets part of your ESA journey.

Pennsylvania
1 review
0 helpful votes
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It was fast and easy to do. Thank you so much for the services you provide.

Date of experience: May 6, 2024
Mary Ann G. โ€” Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for sharing your great experience with our services and for trusting our company for your ESA needs.