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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great experience getting my pets registered. Affordable, and received documents in a timely manner
Your satisfaction is what keeps us to move forward, and we hope our partnership can last for years.
I received my documents on time they were very supportive and informative I would highly recommend
We're happy to know that you are enjoying our services, thank you for trusting our company for your ESA needs.
So quick and easy! Fast response! Definitely recommend!
We're glad you find our services great, and we are looking forward to a longer partnership with you.
Quick and easy. Had no problems with the website either.
Thank you for your kindness, your recommendation is greatly appreciated.
Support Pets made the experience easy and gave me the peace of mind to know I could have my dog with me when I moved.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
It has made a great turn out. Thank you for help keep my Blue and Daisy with me when I go places. And I know I can take my Blue and Daisy with me, and my husband were ever we go.
Thank you for your kind words, we're glad that you are satisfied with our services. We are looking forward to a longer partnership with you.
I never received my ID package vest and document by mailing.
This will be the 4th year that I am renewing my ESA certificate And I thank you very much. It really has saved me a lot of stress when I'm out and about and not feeling so myself.
Thank you for your loyalty to us and your continued business. We are looking forward to a longer partnership with you.
Excellent service quick response time and was satisfied with the outcome completely
Thank you for your kind words! We're glad that you are satisfied with our services, thank you for trusting Support Pets for your ESA needs.
It was easy to sign up. I like being able to explain how my boys (dogs) help with my stress and anxiety. I only gave four stars because the email link to add a second pet is not working. I added both of their info at the beginning, so I'm not sure which is getting the certificate and which I need to add.
Thank you for making me feel at ease with my move and ease of your website! It worked perfectly for us!
While answering the questions and getting the paperwork was just fine the number of emails and "just one more step" and then followups was a LOT. I'm still unsubscribing from marketing emails that seem to keep coming...
Hello Sarah,
We're genuinely sorry to hear about your experience with the follow-up emails. We understand how frustrating it can be to receive an overwhelming amount of communication, especially when you're just looking to complete a simple process.
Regarding the marketing emails, you can absolutely unsubscribe from them at any time. We apologize for any inconvenience they may have caused.
On a brighter note, we're pleased to hear that you were able to successfully obtain the necessary paperwork. If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a nice day.
I'm hoping that this will help with my pet being able to access more places with me.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Great service. Needed letter for rental at senior housing property.
We're glad you have great experience with our services, thank you for trusting our company for your ESA needs.
I like how easy it was with no hussle. I want to make my dog Baby a complete support pet I have heart issues and she knows it
Your convenience matters to us, we're glad you weren't inconvenienced by our application process.
Easy to answer questions, quick process and great customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We always make our prices accessible to our valued customers.