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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,522
quality
1,493
This company responds to reviews on average within 0 days

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57,255 reviews

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New Mexico
1 review
0 helpful votes
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So helpful
June 5, 2024

It was smooth and easy process to do. The questions really are thought provoking and help you see where you're at mentally. It is greatly appreciative and this will help me moving forward.

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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The process was quick and easy
June 5, 2024

This was a quick process and easy to get documentation for both of my dogs

Date of experience: May 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers, thank you for trusting Support Pets for your ESA needs.

Louisiana
1 review
0 helpful votes
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I appreciate your help in enabling me to keep my best friend at my side at all times.

Date of experience: May 26, 2024
Oregon
2 reviews
0 helpful votes
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My life
June 5, 2024

My dog keeps.e Alive d happy.not a second with out my life line.

Date of experience: May 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Virginia
1 review
0 helpful votes
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Smooth process
June 5, 2024

Smooth process, very pleased. Very quick response, had my documents in less than 24 hours.

Date of experience: May 26, 2024
North Carolina
1 review
0 helpful votes
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Awesome experience
June 4, 2024

Great customer service and awesome experience. It was fast, easy to do and was a wonderful, non stressful experience.

Date of experience: May 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear of your great experience with our services, and we hope our partnership can last for years.

Illinois
1 review
0 helpful votes
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Really quick
June 4, 2024

They have been very helpful and I received my paperwork quickly

Date of experience: May 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for making our company part of your ESA journey.

Washington
1 review
0 helpful votes
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To help me get it fast
June 4, 2024

They were very helpful with the situation that I'm in get approved very fast

Date of experience: May 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

We appreciate your feedback and the positive rating on our website. Please contact our Customer Service team for any assistance that you need.

North Carolina
1 review
0 helpful votes
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Great service!
June 4, 2024

Great communications! Great prices! Great people! Received everything rapidly and accurately!

Date of experience: May 25, 2024
District of Columbia
2 reviews
0 helpful votes
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Support Pets is great, they deliver the letter even before the time advertised!

Date of experience: May 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear you had a smooth and speedy experience! Thank you for trusting Support Pets for your ESA needs.

South Carolina
1 review
0 helpful votes
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ESA
June 4, 2024

I received everything within 2-3 weeks. I'm very satisfied. I've already used the letters for housing. Thank you so much.

Date of experience: May 25, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive ratings on our website and for trusting our company for your ESA needs. We are looking forward to a longer partnership with you.

Arizona
1 review
0 helpful votes
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Thank you!
June 4, 2024

Great experience and highly responsive staff helped me connect with a physician. Thank you!

Date of experience: May 24, 2024
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to assist, thank you for making Support Pets part of your ESA journey!

Missouri
1 review
0 helpful votes
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ESA Documents
June 4, 2024

Smoothly an went very well wasn't hard to go through a figure everything out. Documents was signed an email to me with in 48 hours. It was well worth the time and money.

Date of experience: May 24, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive ratings on our website, we are looking forward to a longer partnership with you.

California
1 review
0 helpful votes
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Not a fan
June 3, 2024

Could not access account to remove payment information

Date of experience: May 24, 2024
South Carolina
1 review
0 helpful votes
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Take my dog where ever I go.
June 3, 2024

So far so good. I had this on an earlier dog that I had. This seemed a little more difficult but I'm not sure how.

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
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The turn around time for assistance to receive documentation for my fur babies was phenomenal. Thank you for your support!

Date of experience: May 24, 2024
Mary Ann G. — Support Pets Rep
over a year old

We genuinely care about the well-being of both pets and their owners, and we're glad to hear that you found our service beneficial. Thank you for trusting Support Pets for your ESA needs.

New York
1 review
0 helpful votes
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Awesome
June 3, 2024

It was easy and very informative and quick which helped very much

Date of experience: May 24, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're glad you chose our company for your ESA needs.

Michigan
1 review
0 helpful votes
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Simple and quick
June 3, 2024

Everything was super straight forward and easy to navigate. The process was really quick and efficient.

Date of experience: May 24, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so glad you found the process easy and efficient! Thank you for trusting Support Pets for your ESA needs.

Washington
1 review
0 helpful votes
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Having the opportunity to bring my puppy with me everywhere is the most important to me right now.Thank you so much

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
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Not satisfied
June 3, 2024

I haven't received my order yet and am still waiting. Can you tell me what is going on?

Date of experience: May 24, 2024