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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

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57,242 reviews

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Washington
1 review
0 helpful votes
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Mistakes in paperwork.
June 10, 2024

They are very fast in returning your paperwork. They seem to care

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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Fantastic support and product
June 10, 2024

The support through "Support Pets" was such a great experience... I got everything I needed and the paperwork came fast.

Date of experience: May 31, 2024
Alabama
1 review
0 helpful votes
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Easy process to get an ESA. I ordered and received it in a day.

Date of experience: May 31, 2024
California
2 reviews
0 helpful votes
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Never alone and always there
June 10, 2024

My dog is everything to me. Just as if he is my child. Need him to be with me especially when my PTSD hits hard

Date of experience: May 30, 2024
Colorado
1 review
0 helpful votes
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Easy but a little confusing because so much of the information overlaps.

Date of experience: May 30, 2024
Minnesota
1 review
0 helpful votes
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Easy and straight forward!
June 9, 2024

Honest, quick qualification! I am so grateful for this opportunity so that I can take my dog with me where ever I go and if I need to move I know she'll be with me and not denied.

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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Just waiting to see if it comes and works or not and it did very very thankful

Date of experience: May 30, 2024
Maryland
1 review
0 helpful votes
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I like
June 9, 2024

Seamless and efficient. Definitely worth it because of how well my pet helps me.

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Easy peasy
June 8, 2024

I love how they took care of everything fast and it was easy to request a ESA letter. I can now go anywhere with my furr babies.

Date of experience: May 29, 2024
Marcelino D. — Support Pets Rep
over a year old

Hello Teresa,
We're thrilled to hear that you had a smooth experience obtaining your ESA letter with Support Pets! Making sure you and your furry companions can go anywhere together is what we're all about. If you have any further questions or need assistance, feel free to reach out to us anytime.
Have a nice day.

Illinois
1 review
0 helpful votes
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Great program
June 8, 2024

I've been very pleased with the Support Pet's Programs so far. Looking forward to having a support animal.

Date of experience: May 29, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're glad you chose our company for your ESA needs.

Ohio
1 review
0 helpful votes
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Zoot has my back, 100%
June 7, 2024

I have had Support Pets in my life for many years now and have never been disappointed. Having my Zoot be my ESA has helped me tremendously and saved money in housing needs and helped with my emotional health and mental wellbeing.

Date of experience: May 27, 2024
Ohio
1 review
0 helpful votes
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Good
June 7, 2024

Good but I don't quite understand what to do to put my second pet on.

Date of experience: May 27, 2024
Utah
1 review
0 helpful votes
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Ability to take my dog with me
June 6, 2024

I'm able to take my dog anywhere but Walmart now they have banned ESA pets now but anywhere else I do not have a problem.

Date of experience: May 27, 2024
New York
1 review
0 helpful votes
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It was a good experience
June 6, 2024

II had no problems
T was a good experience.
I was very happy with your service

Date of experience: May 27, 2024
California
2 reviews
0 helpful votes
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Easy and helpful process. This organization was extremely helpful and processed the request quickly. Highly recommend. Many thanks!

Date of experience: May 26, 2024
New Mexico
1 review
0 helpful votes
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So helpful
June 5, 2024

It was smooth and easy process to do. The questions really are thought provoking and help you see where you're at mentally. It is greatly appreciative and this will help me moving forward.

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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The process was quick and easy
June 5, 2024

This was a quick process and easy to get documentation for both of my dogs

Date of experience: May 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers, thank you for trusting Support Pets for your ESA needs.

Louisiana
1 review
0 helpful votes
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I appreciate your help in enabling me to keep my best friend at my side at all times.

Date of experience: May 26, 2024
Oregon
2 reviews
0 helpful votes
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My life
June 5, 2024

My dog keeps.e Alive d happy.not a second with out my life line.

Date of experience: May 26, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Virginia
1 review
0 helpful votes
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Smooth process
June 5, 2024

Smooth process, very pleased. Very quick response, had my documents in less than 24 hours.

Date of experience: May 26, 2024