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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,518
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,234 reviews

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Oklahoma
1 review
0 helpful votes
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How I feel about the program
June 13, 2024

My experience was smooth and great. I love how I was able to put my stuff in my self and not have to talk to someone in person

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your experience with our services, thank you for your trust!

Florida
1 review
0 helpful votes
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Awesome
June 13, 2024

Amazing experience, already have everything. Will be renewing next year

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad of your amazing experience with our services, thank you for your trust!

North Carolina
1 review
0 helpful votes
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Getting ESA Support Letter
June 13, 2024

I was looking for a application that had a straight forward process and was not overly tedious. I appreciated the site layout and quiz style being used to help figure out if I qualified for an ESA letter

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for the positive feedback on our website, please do not hesitate to contact our Customer Service team for any assistance that you may need.

Massachusetts
1 review
0 helpful votes
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Easy steps
June 13, 2024

Excellent services, quick response, I received my letter in 24 hours

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for your trust.

Texas
1 review
0 helpful votes
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Amazing
June 13, 2024

Great service! They're able to help me in ways most people don't understand

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad of your amazing experience with our services, thank you for making our company part of your ESA journey.

New York
1 review
0 helpful votes
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Amazing
June 13, 2024

Quick. Fast response, quick turnover, everything i needed

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that you think so! Thank you for making our company part of your ESA journey.

Florida
1 review
0 helpful votes
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Amazing
June 13, 2024

Fantastic! They are very professional! I really recommend it!

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're thrilled to hear you're loving our service! 😊

Minnesota
1 review
0 helpful votes
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The best support thanks
June 13, 2024

Great experience the best real quick service. I can wait to take Luna with me on vacation she is my support every where I go, thank to you for helping me out

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're so glad to hear that you're finding support through our services! Thank you for choosing our company for your ESA needs.

Arizona
1 review
0 helpful votes
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Was a great experience with no issues applied answered a questionnaire and received my letter with in a day or so.

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for your trust!

Florida
1 review
0 helpful votes
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Good Service For Docs
June 13, 2024

Although I did have to fill out the questionnaire multiple times because they kept having an issue, overall good experience for what you pay. Great documentation and will use in future! Thanks guys!

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that you found our service helpful. Thank you for choosing Support Pets for your ESA needs

California
2 reviews
0 helpful votes
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Happy
June 13, 2024

Glad to have the paperwork to back up my support pet. Putter is now ESA approved!

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're glad you are enjoying our services, thank you for your trust!

Georgia
1 review
0 helpful votes
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Very smooth process
June 13, 2024

The process was smooth and efficient, I got my documents promptly and accurately.

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us that's why we aim to provide a fast and easy application process.

Michigan
1 review
0 helpful votes
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Easy to use
June 13, 2024

Navigation of the website was easy and the certification process was straightforward and as simple as it could've been.

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal.

Tennessee
1 review
0 helpful votes
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It's awesome
June 13, 2024

That are fast with sending documents and the customer service response is awesome

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're glad you find our services awesome! Thank you for trusting Support Pets for your ESA needs.

California
1 review
0 helpful votes
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Doc
June 13, 2024

I got everything and it helped us moving into a new place. Thanks

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your feedback is important to us, we're glad you are satisfied with our services, thank you for your trust!

Florida
1 review
0 helpful votes
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Quick and easy
June 13, 2024

Everything was super fast and super easy.i highly recommend

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Delighted to hear you had a smooth experience! We hope you find our services beneficial too.

North Carolina
1 review
0 helpful votes
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Good place to start
June 13, 2024

Everything went very good will shop here again. Thank you so much

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear you had a positive experience! We are looking forward to a longer partnership with you.

Pennsylvania
1 review
0 helpful votes
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Love I can take my pets with me
June 13, 2024

Very easy n fast in getting my certificate. I get to have my pets with me in most times don't have to leave them home alone anymore

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Indiana
1 review
0 helpful votes
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Helpful Company
June 13, 2024

The process was very fast but I gave it 4 stars because I feel like I got charge a hidden fee somewhere. But I will give more once my approval goes through.
Update: got my approval 7 days after filing and I am happy with it. The company is helpful if you need approval for apartments.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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A Great Comfort
June 13, 2024

It was a great comfort for me to be able to register my cat,Toby, as an emotional support pet. The process was straightforward and I received the documents, vest, and collar tag sooner than expected. I am so thankful!

Date of experience: June 3, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're truly glad to hear that our service has brought comfort your way! Thank you for your trust.