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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,514
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,229 reviews

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Alabama
1 review
0 helpful votes
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Awesome service!
June 13, 2024

Awesome service! It was quick and easy to fill out everything!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kind words! We're delighted to hear that you're happy with our service!

Nevada
2 reviews
0 helpful votes
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Customer Service
June 13, 2024
Updated review

The system is broken, I keep getting emails that questionnaire was not complete for over a month.

Date of experience: June 3, 2024

Did this questionnaire once already?
May 19, 2024
Previous review

Did this questionnaire once already?

Date of experience: May 8, 2024
Hawaii
1 review
0 helpful votes
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I appreciated the service and the speed of the documents. What was not so good, you sales tactics on the website. The ambiguous questions that lead to more products or almost paying for a service twice. Very predatory.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your feedback is important to us, surely our team will work on improving the website. Please contact our Customer Service team for any assistance that you need.

New Jersey
2 reviews
0 helpful votes
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Great Customer Service
June 13, 2024

The agent helped me with everything I needed and sent me all my documents

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.

Minnesota
1 review
0 helpful votes
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Quick, easy process.
June 13, 2024

They delivered on what they promised within a day or so. Apartment accepted supplied ESA document without any questions.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad to hear you found our process smooth and straightforward! We hope you find it beneficial too.

Arizona
1 review
0 helpful votes
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Great job
June 13, 2024

I applied for my esa on both of my fur babies and I got my paperwork back fast and efficiently

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We hope our partnership can last for years.

Texas
1 review
0 helpful votes
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Thank you support pets
June 13, 2024

Thanks for the quick and easy process to have my esa certification

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Life saver
June 13, 2024

Everything was super simple to do and everyone during the application process were really helpful.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad our service made a difference for you! Thank you for trusting Support Pets for your ESA needs.

Florida
1 review
0 helpful votes
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10/10 they were amazing! I got my letter very quickly too and I love that

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for trusting Support Pets for your ESA needs.

Florida
1 review
0 helpful votes
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Excellent services
June 13, 2024

Good services for all documents and tag and I will receive all to very fast

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We're glad to know you are enjoying our services.

California
2 reviews
0 helpful votes
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Rapid recieval
June 13, 2024

I'm pleased.This helps me tremendously get out.Also safety for my pet while addressing my needs.Im sensitive to taking total care of my pets behavior and cleanliness.This may not be thought of by others as wheelchair disabilities are not.But thks for your service.ds

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your feedback is important to us, we're glad you are satisfied with our services, thank you for trusting us for your ESA needs.

Florida
1 review
0 helpful votes
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Seamless
June 13, 2024

Good customer service from the representative. I would recommend it

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad to hear you had a smooth experience! Thank you for trusting our company for your ESA needs.

Virginia
1 review
0 helpful votes
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None
June 13, 2024

Good experience with Support Pets.
Brody have made my life easier.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive ratings on our website, it is our pleasure to assist.

Georgia
1 review
0 helpful votes
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Thank you
June 13, 2024

I appreciate all of your help. I also hope you can help at a later date if I get another pet.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

It is always our pleasure to assist, thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
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Excelente servicio
June 13, 2024

Me encantó, súper rápido y confiable, además que ofrecen un servicio súper completo

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad you had a great experience with us! We are looking forward o a longer partnership with you.

Florida
1 review
0 helpful votes
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I'm very happy with everything
June 13, 2024

I'm so glad that one friend talk to me about you it's was so helpful with all the documents.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad you are enjoying our services, your satisfaction is what keeps us moving forward. Thank you for trusting Support Pets for your ESA needs.

Illinois
1 review
0 helpful votes
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Straight forward
June 13, 2024

The whole process was straightforward and easy. They made it easy to understand and everything was processed quickly

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad to hear you found our application easy! We hope you find it beneficial too.

Ohio
1 review
0 helpful votes
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Great service!
June 13, 2024

Quick service allowing me to register my pets in a few minutes and receive the documents within 48 hours. I was definitely skeptical, but it's true and worked great!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad you had a positive experience with our services, thank you for trusting our company for your ESA needs.

Missouri
1 review
0 helpful votes
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New pet
June 13, 2024

Process was very efficient and easy to follow. Everything was delivered quickly as promised

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.

New Mexico
1 review
0 helpful votes
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Very fast and easy to get done.paper work and documents was sent to me in a reasonable time.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear you found our services helpful and user-friendly! Thank you for trusting Support Pets for your ESA needs.