Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome service! It was quick and easy to fill out everything!
The system is broken, I keep getting emails that questionnaire was not complete for over a month.
I appreciated the service and the speed of the documents. What was not so good, you sales tactics on the website. The ambiguous questions that lead to more products or almost paying for a service twice. Very predatory.
Your feedback is important to us, surely our team will work on improving the website. Please contact our Customer Service team for any assistance that you need.
The agent helped me with everything I needed and sent me all my documents
We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
They delivered on what they promised within a day or so. Apartment accepted supplied ESA document without any questions.
We're so glad to hear you found our process smooth and straightforward! We hope you find it beneficial too.
I applied for my esa on both of my fur babies and I got my paperwork back fast and efficiently
Thank you for your kind words! We hope our partnership can last for years.
Thanks for the quick and easy process to have my esa certification
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Everything was super simple to do and everyone during the application process were really helpful.
We're so glad our service made a difference for you! Thank you for trusting Support Pets for your ESA needs.
10/10 they were amazing! I got my letter very quickly too and I love that
Easy and stress-free registration for loving pet parents is our goal. Thank you for trusting Support Pets for your ESA needs.
Good services for all documents and tag and I will receive all to very fast
Thank you for your kind words! We're glad to know you are enjoying our services.
I'm pleased.This helps me tremendously get out.Also safety for my pet while addressing my needs.Im sensitive to taking total care of my pets behavior and cleanliness.This may not be thought of by others as wheelchair disabilities are not.But thks for your service.ds
Your feedback is important to us, we're glad you are satisfied with our services, thank you for trusting us for your ESA needs.
Good customer service from the representative. I would recommend it
We're so glad to hear you had a smooth experience! Thank you for trusting our company for your ESA needs.
Good experience with Support Pets.
Brody have made my life easier.
Thank you for the positive ratings on our website, it is our pleasure to assist.
I appreciate all of your help. I also hope you can help at a later date if I get another pet.
It is always our pleasure to assist, thank you for trusting our company for your ESA needs.
Me encantó, súper rápido y confiable, además que ofrecen un servicio súper completo
We're so glad you had a great experience with us! We are looking forward o a longer partnership with you.
I'm so glad that one friend talk to me about you it's was so helpful with all the documents.
We're glad you are enjoying our services, your satisfaction is what keeps us moving forward. Thank you for trusting Support Pets for your ESA needs.
The whole process was straightforward and easy. They made it easy to understand and everything was processed quickly
We're glad to hear you found our application easy! We hope you find it beneficial too.
Quick service allowing me to register my pets in a few minutes and receive the documents within 48 hours. I was definitely skeptical, but it's true and worked great!
We're so glad you had a positive experience with our services, thank you for trusting our company for your ESA needs.
Process was very efficient and easy to follow. Everything was delivered quickly as promised
An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.
Very fast and easy to get done.paper work and documents was sent to me in a reasonable time.
We're delighted to hear you found our services helpful and user-friendly! Thank you for trusting Support Pets for your ESA needs.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Thank you so much for your kind words! We're delighted to hear that you're happy with our service!