On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was very easy to qualify for my ESA. I have a few different mental health issues, so having my dog is really big help.
Things went smoothly. I had no issues with getting the paperwork. Great experience.
We're glad of your great experience with our services, we are looking forward to a longer partnership with you.
Easy to complete and really fast results. Good experience with the content. Self explanatory
We're glad you are satisfied with our services, your satisfaction is what keeps us moving forward.
Amazing. Was easy and got a response quick! Very simple to navigate the site.
We're delighted you found the process straightforward! And we hope you find our services beneficial.
Fairly simple process. And stress free. Good peace of mind.
That's exactly what we aim to achieve for our valued customers, a fast and easy application process.
I was able to move into a condo that does not technically allow pets because of having the ESA papers. I now have my dream condo that I am able to share with both of my babies! It would not feel like a home without them!
We're delighted to hear that you found our service easy and helpful! Your feedback is greatly appreciated, we're glad you chose our company for your ESA needs.
I had a great experience. Very straightforward and helpful.
We're glad you are satisfied with our services, thank you for choosing Support Pets for your ESA needs.
God bless y'all thank you so much I am so grateful for all you all have done thank you for the help
Thank you! Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I'm grateful he can be acknowledged for being more than just an animal, he's my family and best friend. He's a blessing. God bless y'all and thank you.
Love that they have certified vets that are qualified! Such a quick and easy process!
Your time is valuable to us, and we hope you find our services beneficial too.
Absolutely love the concept behind Support Pets and the mission to make traveling with our animals more accessible and enjoyable. I understand there will always be certain limitations but with having three cats myself, I found it a little frustrating the design of the program relies on having two or less animals. To get all three recognized as ESA would be to have someone living with me register under their name therefore taking "ownership." Regardless, it was very easy to navigate the website and/or process, and customer service was quick to provide more information. Definitely excited for this year of ESA, not sure about renewal. Can't wait to see this concept continue to grow and expand :)
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Received my Support Pet supplies and vest quickly! Am relieved and happy that I can look forward to my Mr Bean being by my side in travels and errands in the future! His presence is so important to my being able to feel secure.
Thank you for the positive rating on our website, we're glad you chose our company for your ESA needs.
They are outstanding! I was able to get all of the documentation I needed for my pet, specific to my condition and situation. No time was lost from the moment I began the process to having everything I needed.
Your positive feedback is greatly appreciated, we are looking forward to a longer partnership with you.
My experience was good. I got my documents quickly and they were professionally and accurate. Thank you for your help.👍😁🦮😻
We're so glad to hear you had a positive experience with our services, your satisfaction is what keeps us moving forward.
Better marketing what help pet owner's know there rights to have a support animal
Easy and stress-free registration for loving pet parents is our goal. We are looking forward to a longer partnership with you.
Vest was not the correct size. Contacted customer service and the correct size was sent immediately.
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
Overall my experience was amazing & easy! They were very quick on giving me my documents. The documents also worked with my lease I just signed. I have not tried using them on plane yet.
That's exactly what we aim to achieve for our valued customers, thank you for making our company part of your ESA journey.
We're so glad our service met your needs quickly and efficiently! Thank you for making our company part of your ESA journey.
I suffer with anxiety and was looking for a new place to live due to some very stressful circumstances. Support Pets made the process of getting my pets approved very easy. They took the added stress off of having to pay additional fees and the process was quick!
Your convenience matters to us, and we're glad you weren't inconvenienced by our application process.
The certificate took longer than 48hrs. This is why I won't give all 5 stars, but the support service answered fast and resolved the problem. I would recommend it to my friends and family.
We're glad to know you are enjoying our services, thank you for trusting Support Pets for your ESA needs.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's exactly what we aim to achieve for our valued customers, thank you for making our company part of your ESA journey.