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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This was so simple to use! Would recommend to my friends and family in need.
Muy complacida y agradecida con la gestión todo estuvo genial
Thank you for your kind words, we're glad you find our services excellent.
Great experience and super fast. I am very please with how soon my documents arrived.
We're delighted to hear you had a fantastic experience with us! Thank you for your trust.
I paid for renewal of my application, then received an email saying it wasn't fully completed. I finished the form and then didn't hear anything for a week. I reached out, and was told they were looking into it. Another week passed, and I still hadn't heard, so I emailed again. It wasn't until I requested a refund that I received my documents the next day.
Easy quick to apply, adequate response time and easy ordering and receiving shipment in a timely manner.
No address or phone number listed However for doctor which some places of living establishments require or even for our own need/want to verify legitimate business.
An easy application process is what we aim to achieve for our valued customers, thank you for your trust.
We're so glad you had a positive experience with our services, thank you for your trust.
Answered a few questions about why needed my dog certified as an ESA and a few days later, I had my certification. Simple.
An easy application process is what we aim to achieve for our valued customers, thank you for your trust.
Very helpful, easy to do. Quick and straightforward! Definitely recommend.
We genuinely care about the well-being of both pets and their owners, and we're glad to hear that you found our service helpful.
Thank you for your kind words, we're glad you chose our company for your ESA needs.
Great Experience start to finish, I would highly recommend using them. It allowed us to take our best friend with us into the home we wanted.
We're delighted to hear that your experience with Support Pets went smoothly and that your landlord accepted the credentials hassle-free! Thank you for trusting our company for your ESA needs.
The only thing I'm really upset about is the fact that I paid for two ESA's for my dogs. But only got one vest. I've spent 200 if not more on this when it told me I was going to spend $99. I wish I would've gotten a second vest for my other dog because I don't feel comfortable taking him inside anywhere.
Thank you for your feedback, it is greatly appreciated.
Speedy and cost friendly i got to keep my two babies will be using for my third
We're glad you have an awesome experience with our services, thank you for choosing Support Pets for your ESA needs.
My experience could've been better but I still got the main things needed
Thank you for your feedback, it is greatly appreciated.
I am very pleased with the process. My apartment complex accepted the documents and my cats are now able to stay with me.
Thank you for sharing your experience! We're delighted to hear that our service met your expectations.
Very good, I feel very satisfied and happy with you and being able to take Pelé with me wherever I go.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I'm satisfied that everything was easy and all but was very disappointed that I waited a whole month just for my stuff to get to me by mail and that's only because I reached out to them when I noticed it's been awhile since I ordered it so I was more than patient just work a lot so I totally forgot about it at first that I even bought it. I can't imagine if I never remembered I bought it. I probably would of never got my stuff from you guys and $200 down the drain.
Your satisfaction with our services is what keeps us moving forward, thank you for your trust.
We're glad you are enjoying our services, thank you for your trust.
N/a. I didn't order, my sister order from the website for me.
We appreciate the 5-star rating on our website, thank you for your trust.
Super great! It was so easy to set up and very clear instructions to get started
Thank you for your kind words! We're thrilled you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
. Wasn't rhw greatest had to wait linger for my papers than expected even though I was told otherwise
Thank you for the feedback, please contact our Customer Service team for any assistance that you need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so glad to hear that you had a positive experience with our service! Thank you for trusting our company for your ESA needs.