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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,242 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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None
June 14, 2024

No. If you want 50 characters then I'll give you what you want. This is a waste of my time. Robot responses are an unnecessary waste of human life and you should be completely embarrassed by forcing this on people. Have a good day.

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Confused
June 14, 2024

I'm running into a lot of landlords/hotels that won't accept my esa's. I thought that was illegal?

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback, please contact our Customer Service team for any assistance that you need.

Florida
1 review
0 helpful votes
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Easy process
June 14, 2024

This website saved me! Easy to navigate and not to expensive compared to find a doctor who will do it for you

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for making Support Pets as part of your ESA journey.

Texas
1 review
0 helpful votes
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Great service!
June 14, 2024
Updated review

It was fast and easy. Response times were quick! Would recommend to anyone!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We're so glad you had a positive experience with our service.


Great service!
May 7, 2024
Previous review

Very quick and easy! Response times were fast! I would recommend to anyone.

Date of experience: April 22, 2024
North Carolina
1 review
0 helpful votes
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Easy, Quick & Great Service!
June 14, 2024

I was surprised & pleased to know that my sweet cat could become my ESA & that it would help with Pet Deposit & Rent deferral. Don't wait, do it today. It will save you a lot of headaches & your best friend & emotional support can be with you, everywhere! 💜🐾

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're thrilled you found our service easy and quick! Thanks for sharing your experience!

Ohio
1 review
0 helpful votes
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Jasmine
June 14, 2024

I haven't received the harness and cards yet for either of my pets.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive rating on our website, please contact our Customer Service team for any assistance that you need.

Florida
1 review
0 helpful votes
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Super quick and efficient
June 14, 2024

Was able to secure a future with my dogs thanks to how quick and efficient the process and how quickly receiving my documents was!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear you had a swift and smooth experience! Thanks for the trust.

Ohio
1 review
0 helpful votes
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Very satisfied customer
June 14, 2024

We got our documents within 48 hours and we're able to take our Izzy girl with us when we moved.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction is what keeps our company to move forward, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Happy!
June 14, 2024

I'm so happy I get to keep my babies with me they help so much with my depression and anxiety!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Georgia
1 review
0 helpful votes
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It is very helpful when you have people that can help you keep your furry babies with you because they make you feel safe

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

That's wonderful to hear! Having your dogs by your side must bring so much comfort and joy. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Fast
June 14, 2024

Fast shipping! Love how I can take my pet anywhere. The tag for her collar broke immediately though. At least the card for my wallet puts me at ease.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

North Carolina
1 review
0 helpful votes
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Easy
June 14, 2024

Process was quick and easy. Got my documents and tags quickly in the mail.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

A fast and easy application process is what we aim to achieve for our valued customers, thank you for making our company part of your ESA journey.

Minnesota
1 review
0 helpful votes
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Life Changing!
June 14, 2024

I was on the verge of being homeless after I lost my mother March 21,2024 because I couldn't have a dog where I lived but with my ESA documentation it changed everything! My dog Bobo is my life companion and we have been through so much together and dealing with all my loss and having Bobo has been so much easier. He helps me with my anxiety, depression, pain, and loss.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're genuinely overjoyed to hear that our service has made such a positive impact on your life! 🐾 Your support means everything to us, thank you for choosing Support Pets for your ESA needs.

Florida
1 review
0 helpful votes
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Wish the process was a little faster and some pages would work correctly.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Fast service thanks
June 14, 2024

Service was very fast and helpful and a great price looking to have a long relationship in future

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast service, and we hope you find our services beneficial too.

Maryland
1 review
0 helpful votes
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Works great for apartment complex
June 14, 2024

It was quick and easy and worked with no issues at my complex, would've been 5 stars but the site was a little confusing with the prices.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Delighted to hear our ESA letters have been helpful for your apartment complex! We're glad you chose our company for your ESA needs.

New York
1 review
0 helpful votes
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Support ESA
June 13, 2024

I applies for my ESA documents and the next day I had my documents signed by a doctor no problems at all it was fast and very friendly staff! I would definitely recommend getting your dog as an official ESA if your dog is part of your family and there no way anyone can tell you you can't have your dog live with you and you can't live without your dog "like many pet owners feel" definitely get your dog certified ESA!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for the positive feedback on our website, it is greatly appreciated.

Colorado
1 review
0 helpful votes
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The process was very easy the doctor got back to me right away, they also offer other products for my pet. I had my dogs ESA paperwork within 24 hrs

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal.

Virginia
1 review
0 helpful votes
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Says 24 to 48 hrs took for days for a response from support...

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your feedback is greatly appreciated, please contact our Customer Service team for assistance that you need.

Wisconsin
1 review
0 helpful votes
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Quick review
June 13, 2024

This certification will help save me on monthly rent bills.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad you find our services beneficial, thank you for making Support Pets part of your ESA journey.