Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No. If you want 50 characters then I'll give you what you want. This is a waste of my time. Robot responses are an unnecessary waste of human life and you should be completely embarrassed by forcing this on people. Have a good day.
I'm running into a lot of landlords/hotels that won't accept my esa's. I thought that was illegal?
This website saved me! Easy to navigate and not to expensive compared to find a doctor who will do it for you
That's exactly what we aim to achieve for our valued customers, thank you for making Support Pets as part of your ESA journey.
It was fast and easy. Response times were quick! Would recommend to anyone!
Thank you for your kind words! We're so glad you had a positive experience with our service.
Very quick and easy! Response times were fast! I would recommend to anyone.
I was surprised & pleased to know that my sweet cat could become my ESA & that it would help with Pet Deposit & Rent deferral. Don't wait, do it today. It will save you a lot of headaches & your best friend & emotional support can be with you, everywhere! 💜🐾
We're thrilled you found our service easy and quick! Thanks for sharing your experience!
Thank you for the positive rating on our website, please contact our Customer Service team for any assistance that you need.
Was able to secure a future with my dogs thanks to how quick and efficient the process and how quickly receiving my documents was!
We're delighted to hear you had a swift and smooth experience! Thanks for the trust.
We got our documents within 48 hours and we're able to take our Izzy girl with us when we moved.
Your satisfaction is what keeps our company to move forward, thank you for trusting Support Pets for your ESA needs.
I'm so happy I get to keep my babies with me they help so much with my depression and anxiety!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
It is very helpful when you have people that can help you keep your furry babies with you because they make you feel safe
That's wonderful to hear! Having your dogs by your side must bring so much comfort and joy. Thank you for trusting our company for your ESA needs.
Fast shipping! Love how I can take my pet anywhere. The tag for her collar broke immediately though. At least the card for my wallet puts me at ease.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Process was quick and easy. Got my documents and tags quickly in the mail.
A fast and easy application process is what we aim to achieve for our valued customers, thank you for making our company part of your ESA journey.
I was on the verge of being homeless after I lost my mother March 21,2024 because I couldn't have a dog where I lived but with my ESA documentation it changed everything! My dog Bobo is my life companion and we have been through so much together and dealing with all my loss and having Bobo has been so much easier. He helps me with my anxiety, depression, pain, and loss.
We're genuinely overjoyed to hear that our service has made such a positive impact on your life! 🐾 Your support means everything to us, thank you for choosing Support Pets for your ESA needs.
Wish the process was a little faster and some pages would work correctly.
Service was very fast and helpful and a great price looking to have a long relationship in future
Your time is valuable to us that's why we aim to provide a fast service, and we hope you find our services beneficial too.
It was quick and easy and worked with no issues at my complex, would've been 5 stars but the site was a little confusing with the prices.
Delighted to hear our ESA letters have been helpful for your apartment complex! We're glad you chose our company for your ESA needs.
I applies for my ESA documents and the next day I had my documents signed by a doctor no problems at all it was fast and very friendly staff! I would definitely recommend getting your dog as an official ESA if your dog is part of your family and there no way anyone can tell you you can't have your dog live with you and you can't live without your dog "like many pet owners feel" definitely get your dog certified ESA!
Thank you for the positive feedback on our website, it is greatly appreciated.
The process was very easy the doctor got back to me right away, they also offer other products for my pet. I had my dogs ESA paperwork within 24 hrs
Easy and stress-free registration for loving pet parents is our goal.
Says 24 to 48 hrs took for days for a response from support...
Your feedback is greatly appreciated, please contact our Customer Service team for assistance that you need.
We're glad you find our services beneficial, thank you for making Support Pets part of your ESA journey.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Thank you for your feedback, please contact our Customer Service team for any assistance that you need.