On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had to speak with the Support Team a few and everyone was very helpful and friendly.
Excellent! It was easy understanding process they made it very easy
Your convenience matters to us, we're glad you weren't inconvenienced by our application process thank you for trusting Support Pets for your ESA needs.
Awesome! Very responsive and professional. I really appreciate ESA.
We appreciate your kind words and support, we're glad you chose our company for your ESA needs.
Going through the process of my application was very informative and easy. Support pets did a great job in breaking down and explain what it means to have a support animal. Support pets gave great detail of my rights under law of owning an emotional support animal.
Thank you for your kind words! Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I learned a lot of valuable information, and this process was very easy and helpful.
Thank you for your kind words, we're glad to hear you found our service helpful, and we look forward to a longer partnership with you.
Easy process to get your animal registered. I would refer them to anyone needing to do so
Thank you for your kind words! We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
I really appreciated the response time. I'm very glad I reached out as they met all our needs.
Your time is valuable to us which is why we respond to our customers as soon as we can, thank you for your trust.
Thank you so much! You guys save my life
A amanzing team and an amazing experience
Congratulations! That's good news! Thank you for trusting our company for your ESA neds.
It's quick and easy but my only thing is that it's a little pricey for jus a year and only an email of the document. There's no document sent by mail or a vest included nor a ESA dog tag.
We're glad you found the process easy. Thank you for your trust, and we are looking forward to a longer partnership with you.
It did send me for a loop as I had to do it twice for it to work but it wasn't that big of a deal. I throughly am happy with my babies now being certified
Glad to hear you found our services helpful, and we hope you find our services beneficial too.
It was a great way to get the documents I needed for me and my dog. They were quick at responding and very helpful.
We're glad our applicationprocess didn't inconvenience you. We love making things easy for you!
Thank you so much for understanding and supporting me through this new journey of self healing provided by you guys and my pupp Joey 🐕🦺🐾🦴
We're delighted you found our service helpful! Thank you for trusting our company for your ESA needs.
The step-by-step process of inputting information and registering was very simple and took no time at all. Everything was pretty cut and dry. However, attention to detail on their end was a bit less than to be desired. For instance, in registering one cat, apparently there was an unidentified character limit for breed description so on the official document, I have a "Black Domestic Shortha." Another instance is listing one of my cats as a dog on the official document as well. Both are pretty minor errors, however, in paying the fees for legally registering these pet(s), I would hope as a minimum that the information is reviewed and grammatically correct before printing and shipping.
One other minor strange occurrence was the registration itself. I only payed to register one animal. In the step-by-step process, they asked if we had any other pets. However, it was worded in a way that did not appear as if you wanted to register said second pet. On my doctors letter, the registration document, and the ID card, both pets are listed as ESA. I suppose I can take the fall as I didn't need to provide information on a second pet. Regardless, I think some editing on the registration process could help eliminate this issue for others.
We're glad to hear you found the process smooth and quick! Please get in touch with our Customer Service team for any assistance that you need.
Quick, easy, & exactly what I needed! The only thing I had confusion with is when I originally signed up my email wasn't clear about the ESA harness but that's ok.
Thank you for sharing your feedback with our services, we are looking forward to a longer partnership with you.
Awesome, they were quick with helping me with a all my needs and cares
Thank you for your kind words, we're glad you found our services awesome.
The process was very simple and easy to complete. There were no difficulties that I had encountered and encourage everyone to register their pet as a ESA
We're glad of your great experience with our services, and we hope our partnership can last for years.
It's been amazing being able to have rose with me outside of the house she helps with my mental health in high situations
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Very helpful and quick/ easy to do. The staff and doctors were very knowledgeable and understanding of my need for the documentation.
We're happy to know of our great experience with our services, thank you for trusting our company for your ESA needs.
My experience was very easy and quick. I figured i wouldn't have any issues considering my disability.
I ordered the service dog harness but I never received it.
Your convenience matters to us, we're glad you weren't inconvenienced by our application process, thank you for your trust.
Anytime I needed any help, customer service got back to me in a timely fashion and made sure that all my needs were met. Thank you
Your time is valuable to us that's why we aim to deliver the package as soon as we can. Thank you for trusting Support Pets for your ESA needs!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.