Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Support Pets

Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey stargrey stargrey stargrey stargrey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,206 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Michael U.
Unfollow Michael U.
Share Review
Report Review

Excellent Site
June 13, 2024

Simple and easy site to work with Got everything to support my puppy

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We hope our partnership can last for years.

Nevada
1 review
0 helpful votes
Follow Adam R.
Unfollow Adam R.
Share Review
Report Review

This was very easy to follow directions and get the documents needed to allow my pet to officially be my support. It has been especially helpful to not have to worry about an added stress and financial burden on my plate when it comes to my dog being able to go anywhere we go.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your convenience matters to us, we're glad our application process didn't inconvenience you. Thank you for trusting our company for your ESA needs.

Illinois
1 review
0 helpful votes
Follow Osmany J.
Unfollow Osmany J.
Share Review
Report Review

Amor canino
June 13, 2024

Súper bueno puedo llevar a my bb perruna a todos lados con migo sin tener que dejarla en casa

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Colorado
1 review
0 helpful votes
Follow Willa B.
Unfollow Willa B.
Share Review
Report Review

👍
June 13, 2024

My dog is my biggest supporter and wanted to make sure she could help me when I needed it

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Nothing can be compared to the comfort our ESA can provide, thank you for making our company part of your ESA journey.

Florida
1 review
0 helpful votes
Follow BRIGITTE A.
Unfollow BRIGITTE A.
Share Review
Report Review

Efficient and reliable
June 13, 2024

The process is very simple and I found it very reliable. Thank you..

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for sharing your great experience with our services! We're glad to hear our service met your expectations, thank you for your trust.

Colorado
1 review
0 helpful votes
Follow Chasity D.
Unfollow Chasity D.
Share Review
Report Review

Easy process
June 13, 2024

Thank you for making this process easy. I would have thought that I would to have a mound of paperworks to fill out and prove to you that I do have personal issues therefore my animals help my personal life to stay calm.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Easy and stress-free registration for loving pet parents is our goal. Thank you for your trust.

New York
3 reviews
0 helpful votes
Follow Peggy J.
Unfollow Peggy J.
Share Review
Report Review

Very satisfied
June 13, 2024

I wasn't clear on the price and details, and the support line explained everything and they were very friendly.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction fuels our mission to support pets and their owners. Thanks for sharing your feedback!

Florida
1 review
0 helpful votes
Follow Kristine Z.
Unfollow Kristine Z.
Share Review
Report Review

Very good experience
June 13, 2024

It was very easy to work with ESA and the provider as well. Received the certificate fast as well. Thanks

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear that you had a positive experience with us! We are looking forward to a longer partnership with you.

Virginia
1 review
0 helpful votes
Follow Cheryl V.
Unfollow Cheryl V.
Share Review
Report Review

On point customer service
June 13, 2024

Good on point customer service. Had a issue contacted customer service it was taken care of ASAP

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're thrilled you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.

Texas
1 review
0 helpful votes
Follow Sarah V.
Unfollow Sarah V.
Share Review
Report Review

Simple and affordable ESA
June 13, 2024

We were moving to another city and I needed to get my pets paperwork updated. They were fast, simple and affordable

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Our company is committed to providing simple and affordable ESA services to help you and your furry friend thrive together. Thank you for trusting our company for your ESA needs.

Florida
1 review
0 helpful votes
Follow Ruben K.
Unfollow Ruben K.
Share Review
Report Review

Great
June 13, 2024

Fast, efficient, and reliable. As soon as i contacted support pets they were fast to respond and give good customer service

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad of your great experience with our services, and we hope our partnership can last for years.

Georgia
2 reviews
0 helpful votes
Follow Kashauna P.
Unfollow Kashauna P.
Share Review
Report Review

Helpful
June 13, 2024

Excellent Customer Service care and support very helpful.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad you found our service helpful, thank you for trusting our company for your ESA needs.

Nevada
1 review
0 helpful votes
Follow Sheila K.
Unfollow Sheila K.
Share Review
Report Review

It's amazing
June 13, 2024

Love it its the best experience I could of actually signed up I love it it really helps so much with everything is signed to do so

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad to hear yo have amazing experience with our services, thank you for making Support Pets part of your ESA journey.

Georgia
1 review
0 helpful votes
Follow Natasha C.
Unfollow Natasha C.
Share Review
Report Review

Fast & convenient
June 13, 2024

Very fast and convenient but letter sounds like AI (not personable and real) although states all necessary bits.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear you found our service fast and convenient! We hope you find our services beneficial too.

Oklahoma
1 review
0 helpful votes
Follow Rilee D.
Unfollow Rilee D.
Share Review
Report Review

Super easy
June 13, 2024

Answered a few questions, got approved, paid and had both of my ESA letters within a day!

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your convenience matters to us, we're glad our application process didn't inconvenience you thank you for your trust.

Texas
1 review
0 helpful votes
Follow Olivia A.
Unfollow Olivia A.
Share Review
Report Review

Quick and fast service!
June 13, 2024

Awesome response time! I was able to get my documents needed with ease and simplicity.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers. Thank you for choosing Support Pets.

Florida
1 review
0 helpful votes
Follow Miriam L.
Unfollow Miriam L.
Share Review
Report Review

Amazing service
June 13, 2024

My apt required that a specific form be filled out. Support Pets provided it promptly and without a hassle.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're so glad you had a positive experience with our service! Thank you for sharing your feedback with us.

California
1 review
0 helpful votes
Follow Wanda D.
Unfollow Wanda D.
Share Review
Report Review

Thank you
June 13, 2024

Support pets was amazing and helping me with my needs. Thank you so much.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to assist, thank you for trusting our company for your ESA needs.

North Carolina
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Love how easy it is
June 13, 2024

I love that you can take the test and submit everything all in one spot! It doesn't take much time and all you have to do is wait a couple days for your paperwork. The price is well worth what you get as well.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

We're glad our application process didn't inconvenience you, thank you for your trust.

Oregon
1 review
0 helpful votes
Follow Margaret U.
Unfollow Margaret U.
Share Review
Report Review

I am respectful of the merchant rules especially in small businesses that are super crowded with customers and merchandise.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
over a year old

It's wonderful when people respect boundaries and understand the importance of asking before approaching. Please do not hesitate to contact our Customer Service team for any assistance that you need.