On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My daughter and I have support friends as we both have significant health issues. This service was great, got us the documentation we needed, and certainly answered questions that we had. Thank you very much. Price is reasonable too.
Puedo asistir a todas mis actividades con Cariño José que es el nombre de mi mascota.
Your satisfaction means the world to us. Thank you for trusting Support Pets for your ESA needs.
Helping me take care of my friends fur babies to be my ESA is wonderful. I can't make it without them.
We're so glad our services could provide the support you deserve! Thank you for your trust.
The process was so easy! Seamless steps to securing this important designation for our pets. Won't have a pet again without getting this for them!
We're delighted our service met your needs. We hope you find our services beneficial!
Great fantastic awesome pretty easy to use it was helpful thanks
We're delighted to hear that our service was helpful to you. Thank you for your trust!
Amazing I love the process and how quick and easy it was to get my Ava registered
We're delighted to hear that you found the process straightforward! Thank you for your trust.
Great experience and great communication for sure one of the best websites to register any animal.
We're so glad to hear you're finding our service helpful! We're glad you chose our company for your ESA needs.
No tengo nada que comentar. No entiendo por que me tienen que poner a comentar algo que no deseo. Todo bien todo tranquilo. Lo que no me gusta es que me envían demasiado correos vendiendo cosas y yo solo quería mi documento de esa
Thank ou for the positive rating on our website, it is greatly appreciated.
It was so easy and I love my pet now I can take her everywhere with me just like my kids can't leave them at home.
It is our pleasure to assist, we're glad you chose our company for your ESA needs.
The Service was Fast, Profesional and Caring. I will definitely be using this company in the future. I will always live my life having the comfort of my pets in my presence.
We're delighted to hear you had a positive experience with our service! Your satisfaction is our top priority.
We're happy to hear of your great experience with our services, thank you for trusting Support Pets for your ESA needs.
Answered questions and received papers and vest in about a week. Beautiful vest
Delighted to hear you found our service straightforward and prompt! Thank you for making our company part of your ESA journey.
It was easy enough to fill out the forms and have my dog qualify as an ESA; however, when we traveled with our dog, the hotels did not exempt us from the pet charge because our dog was NOT a trained service dog, and the states (at least where we travel) don't grant ESA animals the same rights as service animals. So we didn't gain anything with the ESA qualification.
So far so good...I will feel better when I get the certificate and see if it works as needed while traveling.
Materials and vest arrived timely. I listed two dogs and would have like two vests….
Thank you for your kind words, we're glad you are satisfied with our services.
Everything was handled in a timely manner and all my questions were answered quickly as well.
We're delighted to hear that you found our service excellent. Thank you for your trust!
They are very friendly and efficient in sending papers. I have never had an issue in the 2 years I have used them.
We're delighted you found our services helpful! Thank you for trusting our company for your ESA needs.
I applied for this and bought it and I still cannot take my dog in everywhere
Thank you for your feedback, please contact our Customer Service team for any assistance that you need.
Very easy and simple questions. Took us about 20 mins to get everything done.
Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers, thank you for your trust.
Your convenience matters to us, we're glad our application process didn't inconvenience you.
This experience was quick and easy. They communicated the whole time.
We're delighted to hear that your experience with us was smooth sailing! Thank you for your trust.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're delighted to hear you had a smooth experience with us! We are looking forward to a longer partnership with you.