On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It's pretty shady the way you have "doctors" but it worked to get me into my apartment so it's whatever
Hello Melanie,
We assure you that our company, is completely legitimate, and so are our affiliate licensed doctors. We're glad to know everything worked out for you! Thank you for choosing Support Pets, and remember, if you need help, reach out to us.
Have a nice day!
The process was fast and. Everything was explained well and the customer service is fantastic.
Hello Lenora,
Thank you for your kind words! We're glad to hear that you had a positive experience with our service. If you have any further questions or need assistance, feel free to reach out.
Have a nice day!
I got my PSA certificate via email within two days. The harness, ID card about three weeks later.
No complaints.
Hello Petra,
We're delighted to hear you had a positive experience with our service and received your PSA certificate promptly! If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you!
Have a nice day!
They claim to get approvals and ESA letters issued within 48hours of getting a pet registered however, mine took 18 days total to get any approval documents. I reached out to their customer service team multiple times via phone call, email & their live chat on the website but kept getting told it was being worked on with no time frame as to when that would be finished every time.
Hello Monique,
We sincerely apologize for the delay you experienced. Our goal is to provide approvals and ESA letters within 48 hours, and we regret that this wasn't your experience. If you need help with anything ESA-related, please don't hesitate to count on us.
Have a nice day!
It was an easy process but it did take some time to receive my physical items I ordered. But overall it was an easy process.
Hello Vicki,
Thank you for sharing your feedback. We're glad to hear that the process was easy for you; we work hard to make it as fast and seamless as possible. We apologize for the delay in delivering your physical items. If you have any other questions or need further assistance, please don’t hesitate to reach out to us.
Have a nice day!
Excellent service from the support team in timely manner will continue with services
Hello Joshua,
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience with our support team. We look forward to continuing to provide you with excellent service. If you have any more questions or need further assistance, feel free to reach out to us anytime.
Have a nice day!
The package that was advertised was false. It was supposed to come with A FREE ID CARD, second pet Free and documents. ALL I GOT WAS DOCUMENTS THAT HAVE THE WRONG NAME ON THEM AND THEY WONT FIX IT WHEN I WAS TOLD THEY WOULD.
Hello Teri,
Thank you for your feedback. We apologize for any inconvenience caused. Please don’t worry; we have sent you a private message with further instructions.
The process was very quick and easy. No issues whatsoever and allows me greater month to month financial freedom with my pet!
Hi Carson,
We’re delighted to hear that you found the process quick and easy! It’s wonderful to know that having your ESA has provided you with greater financial freedom. If you need any assistance, don’t hesitate to reach out to us.
Have a nice day!
I didn't get my papers on time. Having that conversation with my apartment was stressful but they understood. I did receive them though and have no more issues.
Hello Sidney,
Thank you for your feedback. We apologize for any delays.
We’re glad to hear that your apartment understood and that your issues have been resolved. We’re sorry to hear that some of our responses felt impersonal, and we appreciate your patience.
We strive to offer support and understanding, regardless of the circumstances or the breed of your dog. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us. Thank you for being a valued part of the Support Pets community.
Have a nice day!
Had to request documentation more times than I wanted to. But in the end they came thru.
Hello Adam,
Thank you for your feedback! We apologize for any inconvenience you experienced with the documentation process. We're glad to hear that we were able to assist you in the end. If you have any further questions or need additional support, please don't hesitate to reach out.
Have a nice day!
I can't leave her in our camper when we're out for the day and or in our car due to heat. She goes with us everywhere now and it is such a relief to me with my anxiety.
Hello Valerie
Thank you for your message! We're so glad to hear that your ESA is providing you with the support you need. It's wonderful that she can be by your side to help ease your anxiety. If you have any questions or need further assistance, feel free to reach out.
Have a nice day!
Quick easy and simple is how the process went. I was able to get him registered in time for my move.
Hi Tami!
Thank you for your comment! We're thrilled to hear that you found the process quick and easy. If you have any more questions or need further assistance, feel free to reach out.
I need a app so I can get the vest for my dog so she could have her vest...
Hi Hector, thanks for choosing Support Pets!
We're happy to know that you'll now be able to spend more time with your furry friend. Regarding the vest, we'll send you a private message with the link.
Have a nice day!
Thank you for this need service! I haven't had an opportunity to use it yet but I'm sure it will go just fine!
I have no issue with the paperwork or with my leasing. They verified all documents and they were accepted without issue. I recommend!
Hello Tiffany,
Thank you for sharing your positive experience! We're glad to hear that everything went smoothly with your paperwork and leasing process. We appreciate your recommendation and we are always here to support you and your ESA needs.
Have a nice day!
Great service! I was able to register my pet with ease for an affordable rate. My landlord accepted my documents and I am happy to be able to bring my ESA with me where he is allowed.
Hello Jaide,
Thank you for the kind words! We're thrilled to hear that you had a smooth experience registering your pet and that your landlord accepted the documents. We're here to help anytime!
Have a great day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vivian,
Thank you for your positive feedback! We're thrilled to hear you received everything in a timely manner.
We're here to help whenever you need.
Have a nice day!