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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I had no problem with support pet I am very satisfied with everything.
They made the process simple and straight forward. The only thing I'd say is that I felt bombarded by emails and texts from them about stuff and "deals" that I didn't sign up for.
Hello Danielle,
Thank you so much for choosing Support Pets. We're glad you found our process simple and straightforward. We apologize for our newsletter emails. We've sent you a private message with instructions to unsubscribe and stop receiving them.
Have a nice day!
Was thoroughly impressed with help, guidance and assistance in getting my dog Tootie certified and verified as an ESA. Best thing I ever did.
Hi Jeffrey,
We're delighted to hear that you had a great experience with our service and that Tootie is now certified and verified as an ESA.
If you need any further assistance or have additional questions, please don't hesitate to contact us.
Have a nice day!
I really appreciate ESA for taking the time & approving my golden retriever! I recently move to a new state & I needed an approval as soon as possible to be able to move into my new home. It was great timing for us. Thank you for your services & will continue to use it.
Hello Kimberly,
Thank you so much for your kind words! We're thrilled to hear that your golden retriever has been approved and that it helped you move into your new home smoothly. Timing is everything, and we're happy we could assist you. If you ever need anything else, feel free to reach out. We're always here to help!
Have a nice day!
Great experience except I had to order the vest separate (whenI place the order online for my documentation it was a bit confusing (I thought I had ordered and pd for documentation and gear)...
Not a real problem just the reason there are 4 stars and not 5
Everything else great
I found that I need to get therapy and I ordered the wrong sized vest for my animal.
Only received one dog backpack and paid for 2. So I can only take one dog into the store with me. Not cool.
I send email to upgrade my esa letter and they responded very fast and resolved my problem
Hello Alexis,
Thank you for sharing your positive experience! We're glad to hear that our team responded quickly and resolved your issue efficiently. For any future inquiries or upgrades, please don't hesitate to reach out.
Have a nice day!
Esa is easy and they have a good customer service. They send me the documents fast and good quality stuff
I learned about support pets by social media. I now spread the word around about my experience. Support pets saved my animals, I don't know what I would do without them!…. Thank you support pets
Hi Ashley,
Thank you so much for sharing your story and for spreading the word about Support Pets! We're thrilled to hear how much your dog and cat have positively impacted your life and how our service has helped you keep them by your side. Pets truly understand and respond to our emotions in incredible ways.
Have a nice day!
Hi Heidi,
Thank you for your positive feedback! We're glad to hear you had a quick and easy experience with our company. That's what we work for. Thanks for choosing Support Pets.
Have a great day!
Updated review - After 48 hours, there was no communication about the status of my ESA documents. So, I reached out to check on status. The payment of $120 already cleared at this point. For whatever reason my initial questionnaire was never received. I was resent the questionnaire via email. I completed the questionnaire a 2nd time. Another 48 hours goes by. No communication on update of ESA documents. I reached out again. I'm told that they are having issues with processing/completing my ESA documents. No time frame can be provided. About a day later I get an email stating my ESA documents has been approved and is ready to view. The link provided in the email to view my ESA documents did not work. I reach out again to say that the link is not working. I am sent another link. That link doesn't work. I reach out again and this time the ESA documents are included in the email as an attachment rather than a link. Took about 2 weeks to get the ESA documents. Very frustrating process, communication was poor and the quality of service was poor. I would not recommend.
Hello Annie,
We sincerely apologize for the frustrating experience you had with obtaining your ESA documents. We strive for a seamless process, and it’s clear we didn’t meet that standard this time. Thank you for bringing this to our attention; your feedback will help us improve our services.
Have a nice day!
I am happy to have these credentials in order to take my Morkie with me.
Hi Jackie,
We’re thrilled to hear that our ESA letter will help you bring your Morkie with you! If you have any other questions or need further assistance, feel free to reach out. Enjoy your time with your furry friend!
Have a nice day!
Makes the process simple and easy. No confusion about the process and doesn't take weeks to be processed
Hello Lisa,
We’re glad to hear that you found the process simple and easy! Our goal is to make everything as straightforward as possible and to ensure that it doesn’t take too long to be processed. If you have any other questions or need further assistance, feel free to ask.
Have a great day!
I had a good experience with Support Pets. It was easy to apply for certificate. Would recommend to anyone who is looking for ESA support.
Hi Karen,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you found the application process easy and that our service has been helpful to you during this difficult time.
We understand how important it is to have your ESA by your side, especially in a no-pets-allowed apartment. We’re glad we could assist you in this process and provide the support you need.
Have a great day!
I think this is a scam! You cannot take a dog into restaurants …. Only outside
What good does this do?
You don't even send a support outfit for a dog to wear…. This was my first dog ever a rescue
And I am 84 years old
Hi Susan,
Thanks for your feedback.
We want to clarify that Support Pets is a legitimate company that provides ESA letters to support individuals who need emotional support animals. While emotional support animals (ESAs) offer significant benefits, their acceptance can vary by establishment. Some places may accept an ESA letter and welcome them, while others may not—this is at the establishment's discretion. It’s advisable to always check before visiting.
Emotional support animals are protected under the Fair Housing Act, which means you have the right to stay with your ESA at a no-pet-allowed rental property.
As for a support outfit for your dog, we do sell those separately. We will send you a link in a private message.
Have a nice day!
It was a quick painless process and now I don't have to worry about not being to have my fur baby with me!
Hello Seyena,
We’re so glad to hear that your experience with us was so positive! We’re thrilled that you can now have your fur baby by your side. If you have any other questions or need further assistance, feel free to reach out.
Have a nice day!
Jasmine makes a difference for me and it helps to have some 'official' documentation.
Hi Vivian,
Thank you for your positive feedback! We're thrilled to hear you received everything in a timely manner.
We're here to help whenever you need.
Have a nice day!
It's pretty shady the way you have "doctors" but it worked to get me into my apartment so it's whatever
Hello Melanie,
We assure you that our company, is completely legitimate, and so are our affiliate licensed doctors. We're glad to know everything worked out for you! Thank you for choosing Support Pets, and remember, if you need help, reach out to us.
Have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah,
Thank you for sharing your positive experience with Support Pets! We're thrilled to hear that you're satisfied with our services. If you have any other questions or need further assistance, feel free to reach out.
Have a great day!