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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The overall experience was great, quick and easy. Received my letter sooner than expected.
I received my approval within the 48 hour window as advertised, however they listed both of my dogs with the same name. It took a month to get the name changed and the ESA letter with both names listed corrected and signed. I escalated the request being that I was in the process of moving and the landlord required the corrected document before taking my application and therefore missed out on several properties because the ESA was incorrect and escalation was a joke. Nobody could help and you cannot speak or contact the escalation team. It felt like they got my money up front and then though it was not my mistake but theirs, I was still placed at the bottom with zero urgency. The stress this process caused me was intense and the whole point is to have my pets with me to decrease the stress levels and this service is supposed to assist with that, instead, I wish I had gone with another company. Everyone was nice that I spoke with, but it didn't help get the ball moving. A month for them to correct their own mistake is beyond unacceptable.
Hi Rhonda,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand that receiving the correct ESA letter in a timely manner is crucial, especially during significant life events like moving. We deeply regret that the error with your ESA letter caused you so much stress and that the resolution process was not as swift as it should have been.
We appreciate your feedback and will work to improve our processes to prevent similar issues in the future.
Have a nice day!
It was an easy process and gives me peace knowing when I move I can take my dog with me for no additional fees.
Hi Sharon,
Thank you for sharing your positive experience! We're delighted to hear that the process was easy and that your ESA letter gives you peace of mind.
Have a nice day!
I received my documents and a fast amount of time, in all the process took 10 minutes and the wait was only 36 hours!
Hi Kaitlyn,
Thank you so much for sharing your experience! We're thrilled to hear that you received your documents quickly and that the entire process was smooth for you. If you have any other questions or need further assistance, please don't hesitate to reach out.
Have a nice day!
Absolutely loved my experience with Support Pets. Customer service was extremely knowledgable, helpful, and kind.
Hello Haley,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Support Pets and that our customer service team was able to assist you. Many people find themselves in similar situations where their own psychologists or psychiatrists are unable to provide ESA letters. That's why we're here – to offer expert evaluations through our team of licensed doctors. If you have any other questions or need further assistance, feel free to reach out.
Have a great day!
I've only received documents. I've not received any of the other items I paid for. Would like to know what the hold up is.
Hello Vikki,
We apologize for any inconvenience you've experienced. That's not the experience we usually offer, and we regret that this wasn't what you expected from us. Please check your private messages, as we've sent you further instructions on how to proceed.
Have a nice day!
Hi Megan,
We're thrilled to hear that our service helped you keep your Pitbull with you at your new place!
Thank you for sharing your positive experience!
Have a nice day.
It was amazing easy to fill out the forms, and the people are there are so concerning!
Hello Dolores,
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and that our team was able to assist you well. If you have any further questions or need additional support, feel free to reach out.
Have a nice day!
I received documentation for my pet in a few weeks. I was kept in the loop the entire time. Process was very smooth.
Hi Marisa,
Thank you for your feedback! We’re glad to hear that the process was smooth and that we kept you updated throughout. If you have any more questions or need further assistance, please feel free to reach out to us.
Have a nice day.
It has been great! No pet deposit OR pet rent at my new apartment.
Hello Melissa,
We're thrilled to hear that your new apartment is accommodating your ESA without any pet deposit or rent! If you have any questions about our services or need assistance with anything else, feel free to visit our website: www.supportpets.com. Thank you for sharing your positive experience!
Have a great day!
Clear easy to follow, came in the mail quickly no complaints
My experience over all have been perfect, everything was done fast and on time
Hi Kathie,
Thank you so much for sharing your experience with us! We’re delighted to hear that everything went smoothly and that our services have made a positive impact on your life. We understand how important your dog is in helping you through this challenging time, and we’re honored to be a part of your support system. If you have any more questions or need further assistance, please don’t hesitate to reach out.
Have a nice day!
Excited to get this year up and done! Our pets are our family. Support pets has been wonderful for every encounter and adventure we have been able to have our pets included. Jobs, travel and home. Thank you so much.
I just recently learned more about ESA. My experience with Emotional Service Animal(s) has been great after learning there was a way to keep my cat with me at all times.
Thanks so much for seeing a need for animals that help their care givers.
Dawn Bills
Simple, quick, and easy! Would recommend to anyone considering registering the animal as a Support Animal
Hi Amanda,
Thank you for your positive feedback! We’re thrilled to hear that you found the process simple, quick, and easy.
If you have any more questions or need further assistance, feel free to reach out!
Have a great day!
It is a little unclear on what is included being that we kept getting offers for this and that, when in reality you would think the certificate would come with the initial purchase.
The apartment complex that I'm moving in to will not accept this stating it is a scam & I got ripped off, like thousands of others, believing this is real. It is not
Hello Jill,
We're really sorry about your experience.
At Support Pets, our primary goal is to provide legitimate and reliable support to individuals who genuinely benefit from the companionship of emotional support animals. We assure you that our ESA letters are issued by licensed mental health professionals who thoroughly evaluate and assess the need for an emotional support animal based on the information provided during the assessment process.
We understand that some apartment communities may have their own guidelines and restrictions when it comes to accommodating emotional support animals. These guidelines are determined by the property owners or property management companies, and they may vary from one place to another. However, it's crucial to highlight that under the Fair Housing Act (FHA), individuals with legitimate emotional support animals are protected and should be provided reasonable accommodation by landlords who fall under the FHA's jurisdiction.
Our Customer Support works 24 hours a day, to help you, with any requests.
We have sent you a private message with detailed information on how to address this issue.
Thank you
Everything worked out very well and I can't describe how happy I am to have my cats as ESA. It was a very quick and supportive process. When I had questions I immediately got answers from customer service. Thank you!
Hello Nicole,
We're thrilled to hear that everything worked out so well for you and your cats! Your happiness and the support your cats provide are what we strive for. Thank you for sharing your positive experience!If you ever need any further assistance, don't hesitate to reach out.
Have a nice day!
I had no problem with support pet I am very satisfied with everything.
Hi Hannah,
Thank you for sharing your positive experience with Support Pets! We're thrilled to hear that you're satisfied with our services. If you have any other questions or need further assistance, feel free to reach out.
Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chandrell,
Thank you for sharing your experience! We're thrilled to hear that the process was quick and easy for you, and that you received your letter sooner than expected.
Have a nice day!