Support PetsReviews 17,709

No issues with acceptance of paperwork as far as getting accepted for housing

The process was easy and I received my documents in a timely fashion.

I got approved before I moved in my apartment, but I had waited so long to access the actual document to give to my landlord and they gave me a fine for having my dog on the property without the proper documentations.

Initially didn't receive in a timely manner.
Sent messages, but each time someone different replied.
My apt complex didn't accept the documents by themselves. My physician also had to complete their documents.
I paid $90 plus dollars for nothing.

Easy to apply and complete the questionnaire. I got immediate response and approval. I received all my documents in a few days. They communicated every step of the way and I felt fully supported. Now both my dogs are registered as ESAs!

Great so far ty for all you help I would love to advance him to a PSD but unfortunately I cant afford it right now cound you let me know at a later date when there is a deal again please

Easier to apply. So affordable will be getting them for my pets in the future

Really quick and easy. Very greatful for the documents. Just didnt revieve her vest and id card

I first had to remove my second dogs name. They got the date wrong on my paperwork and it took a month to correct after messaging several times and redoing the quote twice.
Shouldn't be so hard

Gizmo is apart of our family already it felt right to have him be trained to be an ESA and looking into more support options.

It took me over a month and many emails to obtain my letters and when they arrived they were dates as been issued in 2025. This was a terribly experience over the prior year when my order was attended to in the promised 48 hours. Not sure what was going on this year but was not a pleasant experience at all.

It was fast and easy. I have one problem. The vest is too small. I need the next size. Thanks.

Fast, convenient, great customer service, ESA really delivered for me & Bananas! I'm grateful.

I was always nervous about my landlord finding out that I had a cat. I always hoped that my neighbors never said anything. It's very costly to pay an extra fee a month. I saw the commercial and immediately went to the website. The best choice I ever made!

Fast and easy. Please do not flood me with phone calls. Just texts please

Very easy process and documents were very detailed and great.

After over a month of complaining I finally got my documents. I had to threaten fraud on your company to finally get a response. Many previous request got me no where.

I was able to contact a Dr easily and get my forms within a couple days. Simple process.

The overall experience was great, quick and easy. Received my letter sooner than expected.

I received my approval within the 48 hour window as advertised, however they listed both of my dogs with the same name. It took a month to get the name changed and the ESA letter with both names listed corrected and signed. I escalated the request being that I was in the process of moving and the landlord required the corrected document before taking my application and therefore missed out on several properties because the ESA was incorrect and escalation was a joke. Nobody could help and you cannot speak or contact the escalation team. It felt like they got my money up front and then though it was not my mistake but theirs, I was still placed at the bottom with zero urgency. The stress this process caused me was intense and the whole point is to have my pets with me to decrease the stress levels and this service is supposed to assist with that, instead, I wish I had gone with another company. Everyone was nice that I spoke with, but it didn't help get the ball moving. A month for them to correct their own mistake is beyond unacceptable.