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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This means so much to me and Sophie both. Thank you so much for what you do. We are both grieving the loss of my husband and we only have each other so we both want to thank you for ensuring we don't have to be alone.
According to your information it was leading me to believe that I would be able to take my pet with me on my travels on flights and such. However when I went to enter her ID # the Airline indicated to me that the ID # was incorrect. After talking to your representative on 7/29/2024, she did offer a solution but I am still waiting to hear back from the support group if they are going to honor the solution.
So currently I am not happy with what I was lead to believe.
Super easy and no issues have no complaints about the service
Hi Patrick,
Thank you for your feedback! We’re thrilled to hear that you found our service easy and hassle-free. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Have a great day!
Step by step, it was guided very well. You checked with the customer for fulfilment/care/need help at
each step of the process guided how to accomplish the goal and offered help and support. I used to show dogs in obedience, Wyatt is our first boxer and is soooooooooo different in training than shelties. Thank you, it works.
Hello Tami,
Thank you so much for your kind words! We’re thrilled to hear that our process and support were helpful to you. Training a new breed can definitely be a challenge, and we’re glad that our guidance made a difference. If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re here to help!
Have a great day!
I renew the documents and they sent me the same certificate on the old one 1-1-24. It's July and I need a new certificate with the accurate date
Hi Elvera,
We're so sorry about this situation; it's certainly uncommon for something like this to happen. We'll send you more details on how we can work this out and resolve the issue via private message.
Have a great day!
Even thought papers processed under my name incorrect name in official documents.
Hi Evelyn,
we apologize for the inconvenience. We always work to provide the best service possible to our customers. We've sent you a private message with more information on how to have this corrected.
Have a nice day!
Getting certified was efficient, although it took longer to receive the documents than the site said it would and I did not get updates which was unfortunate. Fortunately, customer service was very helpful and I got the documents soon after.
Hello Gwendolyn,
Thank you for sharing your experience with us! We're glad to hear that you found the certification process efficient and that our customer service team was helpful. We apologize for the delay in receiving your documents and for the lack of updates. We're always striving to improve our services and appreciate your feedback.
Have a great day!
These papers have been very helpful when you need to keep your pets with you. We have only had a couple of problems, but having the approval papers have solved the problem.
Hello Dale,
Thank you for sharing your positive experience with our ESA letters! We're glad they've been helpful in keeping your pets with you. If you encounter any issues, we're here to support you.
Have a nice day!
Mostly easy to fill out the forms. Not sure if my order went through for the vest, I did receive the doctors approval for the ESA certification.
I'm very happy with my experience, but I'm not happy with the vest as it was to large for my cat. I believe you base these on dogs, as it might of fit for a dog, but never for a cat.
Hello Anna
Thank you for your feedback and for sharing your experience! We're glad to hear you're happy overall. We want to clarify that the vest you received is indeed designed for dogs. While we understand that some pet owners may want to use it for cats, the sizing and design are primarily intended for dogs.
We've sent you a private message with more details on what can be done.
Have a nice day!
Not applicable not describing my experience I got my letters and that's what I needed
Hi Hailey,
We're glad to hear that you received your letters and that they met your needs! If you have any further questions or need additional assistance, please feel free to reach out to us.
Have a nice day!
This place is great! I got to register both my cats and my housing office accepted the documents. Only took a few days to receive my documents.
Hello Janie,
Thank you for sharing your experience with us! We’re delighted to hear that your housing office accepted the documents for your cats and that you received your ESA letters. We also appreciate your feedback about our customer service. We’re sorry for the inconvenience with the document file and are glad to hear that it was ultimately resolved. If you have any further questions or need additional assistance, please feel free to reach out to us.
Have a great day!
It was quick and communicative. I really enjoyed it. They are very great.
Hi Lauren,
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Have a great day!
I think the animal needs to be trained as a support animal or service animal. I think this labeling on a pet needs to be taken seriously for people or pets that really need it. I am glad there is a company that can help those in need. I recently lost a child and found getting a support pet really helped with my anxiety and I can take her with me almost anywhere. For this I am thankful to your company.
Hi Andrea,
We appreciate your thoughtful message and understand the importance of proper training and the seriousness of labeling pets as support animals. At Support Pets, we believe that while formal training is not legally required for emotional support animals (ESAs), ensuring proper behavior in public and around other animals can be beneficial.
We're glad to hear that your support pet has made a positive impact on your life during such a difficult time. We’re grateful for your kind words and are here to assist those in need of ESA letters. If you have any questions or need further support, feel free to reach out to us.
It good and easy experience, I feel really happy about having my dog with me, could live with him without problems, makes my life way better, Thank you for the support!
Hello Reyes,
Thank you so much for your kind words! We’re thrilled to hear that your experience with our services has been positive and that your dog is making such a difference in your life. If you have any further questions or need additional support, please don't hesitate to reach out.
Have a great day!
This was such an easy process to get done. They were so helpful in getting this done in a timely manner
Hello Kimberly,
Thank you for your feedback! We’re delighted to know that the process was easy and timely for you. We’re also glad that the billing issue was corrected swiftly. If you have any more questions or need further assistance, please don’t hesitate to reach out to us.
Have a great day!
This has saved me a lot of headache in regards to all the benefits associated with making my sweet puppy into an ESA. Best decision I've made!
Hello Ari,
We're so glad to hear that our services have made a positive impact for you and your puppy! We’re thrilled that converting your pet into an ESA has helped you with the benefits and alleviated some stress. If you have any more questions or need further assistance, feel free to reach out!
Have a nice day!
Very quick and easy process. Received my documents quickly
Hello Elizabeth,
We’re thrilled to hear that you found our process quick and easy, and that you received your documents promptly! If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Support Pets!
Have a great day!
No issues with acceptance of paperwork as far as getting accepted for housing
Hi Taina,
We’re glad to hear that you haven’t encountered any issues with the acceptance of paperwork for housing! If you have any more questions or need further assistance, feel free to reach out to us.
Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carmen,
We’re sorry to hear about the difficulties you’ve been experiencing. We understand how frustrating it can be when things don’t go as expected. We always strive to provide the best service possible to our customers and apologize for any inconvenience.
We’ve sent you a private message with more information.
Have a nice day.