On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience with Support Pets has been helpful and resourceful in my time of need. Really helped me out financially and also emotionally. Thanks Support Pets!
Hello Renee,
We understand how important it is to have your emotional support animal with you, especially during challenging times. Thanks for choosing Support Pets.
Have a great day!
I was hesitant to process everything online, but after I logged into your website, it was very user-friendly and easy and efficient!
Hi Roberto,
We're glad to hear that you found our website user-friendly and efficient! We strive to make the process as smooth as possible for everyone. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Have a great day!
I received the paperwork and got my.dog approval. I appreciate this service as I do have an anxiety disorder but do not have the capacity to see a dr in person.
Hi Johnea,
Thank you for your kind words! We’re thrilled to hear that you received your paperwork and that your dog’s approval has been completed. We're glad our service could assist you, especially when seeing a doctor in person wasn't possible. If you have any other questions or need further assistance, please don’t hesitate to reach out.
Have a great day!
This process was quick and affordable! Now I can have my ESA pets live with me!
Hi Ryan,
We’re thrilled to hear that you found our process quick and affordable! We're so glad you can now enjoy the companionship of your ESA pets with you. If you have any more questions or need further assistance, feel free to reach out.
Have a great day!
Support Pets was able to give me all the documentation I needed in a timely, hassle free fashion. The entire process was made really simple. No doubt that if I need follow up documents in the future this will be my go-to.
Hello Louis,
Thank you for your feedback! We're thrilled to hear that the process was simple and that you received all the documentation you needed promptly. If you ever need follow-up documents or have any other questions in the future, we're here to help. Feel free to reach out to us anytime.
Have a nice day!
Very good, I had no troubles! Very happy to now have my cat at my apartment
Hello Maggie,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service and that your cat is now comfortably with you in your apartment. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Have a great day!
Everything was great other than the when I had to click no for dog training you guys have text saying "no, my pet doesn't mean that much to me" I mean cmon now
The process was quick easy and exactly what I needed. Thank you!
Hello Julie,
Thank you so much for your kind words! We're thrilled to hear that you found our service quick and easy. If you have any more questions or need further assistance, feel free to reach out.
Have a nice day!
So far so good. I'm completing this form from an ad so I'll be able to better rate once I have the papers in my email inbox.
Very straightforward and life changing! Quick, easy and extremely helpful.
Hi Don,
Thank you for your feedback! We're thrilled to hear that you found our service straightforward and life-changing. Our team at Support Pets is dedicated to making the process as quick and easy as possible while providing valuable assistance. If you have any further questions or need additional support, feel free to reach out to us.
Have a great day!
Hello Chloe,
Thank you for sharing your positive experience with Support Pets! We’re thrilled to hear that you had a great experience getting your pet certified. If you have any further questions or need assistance, feel free to reach out to us.
Have a nice day!
Wonderful experience accomplishing something that ahs been on my mind for a long time.
Hi Valentina,
We’re thrilled to hear that you had a wonderful experience; we work hard for this! If you have any questions or need further assistance, feel free to reach out. We’re here to help! Thanks for the feedback.
Have a nice day!
This means so much to me and Sophie both. Thank you so much for what you do. We are both grieving the loss of my husband and we only have each other so we both want to thank you for ensuring we don't have to be alone.
According to your information it was leading me to believe that I would be able to take my pet with me on my travels on flights and such. However when I went to enter her ID # the Airline indicated to me that the ID # was incorrect. After talking to your representative on 7/29/2024, she did offer a solution but I am still waiting to hear back from the support group if they are going to honor the solution.
So currently I am not happy with what I was lead to believe.
Hello Carmen,
We’re sorry to hear about the difficulties you’ve been experiencing. We understand how frustrating it can be when things don’t go as expected. We always strive to provide the best service possible to our customers and apologize for any inconvenience.
We’ve sent you a private message with more information.
Have a nice day.
Super easy and no issues have no complaints about the service
Hi Patrick,
Thank you for your feedback! We’re thrilled to hear that you found our service easy and hassle-free. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Have a great day!
Step by step, it was guided very well. You checked with the customer for fulfilment/care/need help at
each step of the process guided how to accomplish the goal and offered help and support. I used to show dogs in obedience, Wyatt is our first boxer and is soooooooooo different in training than shelties. Thank you, it works.
Hello Tami,
Thank you so much for your kind words! We’re thrilled to hear that our process and support were helpful to you. Training a new breed can definitely be a challenge, and we’re glad that our guidance made a difference. If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re here to help!
Have a great day!
I renew the documents and they sent me the same certificate on the old one 1-1-24. It's July and I need a new certificate with the accurate date
Hi Elvera,
We're so sorry about this situation; it's certainly uncommon for something like this to happen. We'll send you more details on how we can work this out and resolve the issue via private message.
Have a great day!
Even thought papers processed under my name incorrect name in official documents.
Hi Evelyn,
we apologize for the inconvenience. We always work to provide the best service possible to our customers. We've sent you a private message with more information on how to have this corrected.
Have a nice day!
Getting certified was efficient, although it took longer to receive the documents than the site said it would and I did not get updates which was unfortunate. Fortunately, customer service was very helpful and I got the documents soon after.
Hello Gwendolyn,
Thank you for sharing your experience with us! We're glad to hear that you found the certification process efficient and that our customer service team was helpful. We apologize for the delay in receiving your documents and for the lack of updates. We're always striving to improve our services and appreciate your feedback.
Have a great day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Felicia,
Thank you so much for your kind words! We’re thrilled to hear that Support Pets has been helpful both financially and emotionally. It’s our goal to provide valuable support to those who need it, and we’re glad to know we made a positive impact. If you need any further assistance or have any more questions, feel free to reach out to us.
Have a great day!