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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very simple and easy the process was so smooth and they communicated everything perfectly
Second year using Support Pets they are very helpful and responsive.
George, thank you for your kind words and continued trust in our team over the past two years. Weāre committed to staying responsive and helping with your needs, and we look forward to supporting you in the future. If thereās ever anything more we can do, please donāt hesitate to reach out.
The intake UI needs to be more specific on actually conforming that you are reviewing up to 2 pets, and not just the first pet that you enter. In the intake questionnaire, I added info for 2 pets, Cat A and Cat B, but after I reached the end, it only mentioned Cat A by name and nothing about the second pet. I had to email support because it wasn't clear in your FAQ's or help on the site how 2 pet certification works and it's VERY confusing to the user, to the point I almost didn't buy your product, because the multi-pet was not addressed well on the UI, hindering the User Experience and almost costing you a sale. I'm happy that both pets got certified, but clearer informative needed to be available upfront. I washed a lot of Time and effort to get ambiguous answers.
We appreciate you taking the time to share this, and itās really helpful feedback.
We understand how that experience could feel confusing, especially when youāre entering information for more than one pet and donāt see both clearly reflected at the end. That kind of clarity is important, and your insight about how it impacted your decision is something we take seriously.
Itās great to hear that both pets were ultimately approved and that our support team was able to assist, even if the process felt unclear along the way. Feedback like this helps highlight where improvements are needed, especially in making multi-pet steps more straightforward from the start.
Weāre glad you stuck with it, and we truly appreciate you pointing this out so we can continue improving the experience for others.
Required an ESA letter for my cat to live with me for free and support pets were simple to use, straight to the point, and I got my letter within 24 hours.
Thank you, Lauren, for sharing your experience with the ESA letter service. Weāre glad the process was simple and efficient for you, and we appreciate your thoughtful feedback. If you need any further support, feel free to reach out.
Everything I heard and read found it wonderful unfortunately the price was unacceptable for me due to limited funds on social security disability putting the money down right away wasn't good for me unfortunately.
Hi Christine, thank you for sharing your experience with us. We understand that affordability is important and appreciate your honest feedback as we strive to find ways to support all pet owners regardless of budget. Please know weāre always here to help explore options that can work for you and your furry friend.
I had an excellent experience using this service. The process was smooth, professional, and incredibly efficient from start to finish.
What truly stood out to me was their responsivenessāwhen a correction was needed, it was handled promptly within 24 hours. That level of attention and follow-through is something I don't often experience with online services, and it made a lasting impression.
I'm genuinely grateful for their professionalism and support throughout the process. Highly recommend!
Ani, your kind words mean the world to us and truly brighten our day. We're delighted that our responsiveness and professionalism made a positive impact throughout your experience. Thank you for trusting us and sharing your recommendation, itās customers like you who inspire us to keep providing our best!
I am grateful for the paper work received and the attention to the matter of getting a ESA however, it is extremely frustrating on how much spam I have gotten. Can unsubscribe or report as spam as I was waiting on paper work. I has gotten several emails stating I had a message within the portal, however when I log in there was nothing to be found. That is my only complaint,
Kyle, thank you for sharing your experience and bringing this to our attention. Weāre glad the paperwork and support were helpful and sincerely apologize for the confusion with the email notifications. We'll work on fixing that immediately to ensure you only receive important messages moving forward. Your feedback truly helps us improve, and we're here if you need any further assistance. Count on us
Renewing was very easy, and when I did not find the questionnaire to update my pets, I reached out via email to customer service and Cherry not only sent me the link to the questionnaire but emailed me my completed documents as well. That is going above and beyond. Thank you!
Thank you, Tatjana, for sharing your experience and highlighting Cherryās exceptional support. Weāre glad renewing was easy, and we appreciate your kind words as we continually strive to assist our customers effectively. If you ever need further assistance, please donāt hesitate to reach out.
I needed to update my ESA last minute and was worried I wouldn't get it in time but I got it in less than 24 hours from Support Pets! Super helpful, would definitely recommend!
Morgan, thank you for sharing your experience! We're glad we could help in a pinch and appreciate your recommendation. Looking forward to supporting you and your pet anytime you're in need.
I'm thankful for this website since I needed the world to know that not only she is a cat but that she makes me feel happy and safe
Thank you, Valentina, for sharing how loved and supported your cat make you feel, it means a lot that this space can be part of that happiness. Weāre here whenever you need anything to keep your special bond healthy and joyful.
I previously got scammed from another website and was super scared to try this one after. I paid a great price and got the ESA letter the same day. They are incredible and so worth it. Thank you so so much.
Hi Alyssa, thank you for sharing your experience and trusting us after a difficult situation. We're so glad to hear the process was smooth and that you received yourESA letter quickly, thank you for your kind words! We're here whenever you need us.
Niobe, thank you for sharing your honest feedback. Weāre sorry the ads felt overwhelming and will look closely at how to tailor our communication better to what matters most to you. Your experience is important, and we appreciate the chance to improve.
I wish you wouldn't have written a letter regarding my "stress" level explaining to my perspective landlord so it looks like I'm a stress case! It should have been confidential š¤ since hippa is a requirement.
Dale, the ESA letter is written to support your housing accommodation request, which is why it includes relevant information about your need for an emotional support animal.
The documentation is handled as part of a confidential medical evaluation process, and itās structured to meet housing-related requirements while only including whatās necessary for that purpose. If youād like our team to take a closer look at your specific letter or discuss your concerns, they can review it directly with you.
Email: [email protected]
Live chat: www.supportpets.com
Reaching out through one channel helps us get things resolved more quickly for you.
The experience was simple, easy, and I felt heard wanting a emotional support pet as my mom, grandma, and grandpa; and Gigi all passed away within the same year so I'm excited and honored to have a best friend by my side to help emotionally!
Alisha, thank you for sharing your heartfelt experience. It means so much to know you felt truly heard, and we're honored to be part of your journey toward finding that special best friend by your side. We're here for you every step of the way.
Hola JesĆŗs, muchas gracias por compartir tu experiencia y confiarnos el cuidado de tu mascota. Seguiremos esforzĆ”ndonos para ofrecer siempre el apoyo que tĆŗ y tu compaƱero se merecen. Ā”Esperamos seguir siendo parte de su bienestar!
I've been using support pets to keep my loved ones registered as emotional support animals all the way since Covid and they just make it super easy to get the care I need for my pets. And not a bad price at all for what you're getting. I bought the ESA vest all the way back in 2022 and it still fits my pup today in 2026.
Thank you, Killian, for your continued trust and support over the years. We're grateful to be part of your journey in caring for your pet and look forward to serving you even better in the future.
I can't seem to get into the portal. I never signed up or there's no option to create. It says my password isn't set when I do forgot my password. Another issue is it was supposed to be for my dog Legend and my cat Kali but it says Kali & Sophia. We don't have Sophia.
It sounds like there are a couple of things going on with your account, especially with accessing the portal and the pet details showing incorrectly.
If you havenāt been able to set a password, it may be best to have our team take a closer look at your account directly to get that sorted out. You can reach us at [email protected] or through live chat at www.supportpets.com
We recommend using just one contact method so your request can be handled smoothly.
For the pet name issue, our support team can also review and correct that for you once they access your account.
We appreciate you sharing why you chose Support Pets, and weāre here to help get everything working the way it should.
The whole process was very easy and I got a response within 24hrs! I had no issues when putting in any information and they sent me everything I needed for documentation.
Hi Nicole, thanks so much for sharing your positive experience! We're glad the process was smooth and that you received everything quickly, making things easy for you is always our goal.
You have and continue to barrage me with emails. I just needed the information on what I ordered. ESA Documents, digital i.d., and the gear. I have received everything from training, information on documents for service dog, psychiatric service dog, vet service, insurance. MANY emails are repeats. It becomes VERY confusing! As I said I just needed the information, documents, digital i.d. and gear that I ordered ā¦ if I need or want anything else I will go to the Support Pets website. Please stop barraging me with emails. Thank you.
Tamara, we hear what youāre saying, and we understand how receiving too many emails can become overwhelming and confusing.
Since this is related to your account and communications, our support team can review your email preferences and make the appropriate adjustments for you. Please reach out to them at [email protected] or through live chat at www.supportpets.com so they can take care of this directly.
Using one contact method will help them handle your request more quickly and make sure everything is set the way you need.
These folks really helped me out. Being a veteran, having my ESA dog with me when I go places and where I live is a great thing!
Thank you for sharing your experience, Jose. We're honored to support veterans like you and really appreciate knowing weāve made a positive difference for you and your ESA dog. Please don't hesitate to reach out whenever you need us!
Great way to help veterans like myself obtain this status when the VA takes forever
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joceline, thank you for sharing your thoughts. Weāre glad to hear the process went smoothly and that our communication met your expectations. If thereās anything more we can do to assist, donāt hesitate to reach out!