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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Had no idea I could do this. My husband has dementia and I would be lost without my cat. Thank you! You made this a pleasure. Again, thank you
EASIER THEN I THOUGHT. CAN'T WAIT FOR THE KIT TO ARRIVE. Going to fly with my buddy this week to Atlanta.
Hello Cheri,
Thank you for the positive feedback! We’re so happy that Support Pets could help. We’re always here for you. Have a fantastic day!
This was my worst renewal ever I had to take my quiz three times and I didn't receive my documents for 4 weeks. I also had to my landlord 400 dollars because my documents did not arrive. I will be looking for another service once this one expires I have been a member since 2019.
Hello Takesha,
We’re truly sorry to hear about the difficulties you faced with your renewal process, including the repeated questionnaire attempts and the extended delay in receiving your documents. We understand how frustrating this situation must have been, especially with the additional cost you incurred with your landlord due to the delay. Your experience is important to us, and we deeply regret that we did not meet your expectations.
We want to assure you that we are taking your feedback seriously. Our team is actively working to improve all of our processes to prevent similar issues in the future. We value the trust you have placed in us since 2019 and are committed to enhancing our services to better serve you and our other clients.
Have a great day!
Easy and simple! Customer service answered all my questions and got issues resolved
Hi Maira,
Thanks for your kind words! If you have any questions or need assistance, please don't hesitate to contact us. Have a great day!
I can't wait. It was so easy and fast. I do struggle with Bipolar 1 disorder, depression, and anxiety so being able to take my dog more places with me in public gives me more of a stable mind.
Fast and easy! Had no difficulty answering the questions and getting the right documents for my cat, saved me a ton of money in pet rent and fees!
Hello Maritza
We appreciate your feedback! If there's anything we can help with, feel free to get in touch. Wishing you a wonderful day!
All of the information for my 2 pets came really fast. I'm very happy with everything.
Hi Tavia,
We're glad to hear from you! Should you need anything or have any questions, please let us know. Have a lovely day!
Everything I have asked for has came. My two dogs were certified as emotional support animals and I really appreciate it
Hello Quinard,
Thanks for your encouraging feedback! If you need any support or have questions, we're here to help. Have a great day!
I have two cats and they are both ESA. I no longer have to pay pet deposits or any pet fees. Plus I can move anywhere and never be without them. I feel so much relief. Was approved in minutes and in less than a week my papers were in my mail. 🤗
Hi Patricia,
Thanks for your positive feedback, we're glad to deliver a quality service! If you need anything, reach out.
Have a nice day!
I chatted with a person live and said u would email me an u did. U keep your word u do what u say you're going to. That's appreciated
Filling out the forms was a breeze and the simple steps made it all a great experience to get my pet certified.
I'm praying I get everything I need and it all works out.I so happy my son sent me this website.
A God send for him and I. I'm having to get low income housing and him qualifying means I won't loose his emotional support for my anxiety and PTSD.
There was a lot to read but the material was very helpful and customer service was great as well
Hi Dana,
Thanks for your positive feedback!I If you need anything, reach out, we're here for you!
Have a nice day.
Great I love the way it gives my dog the feeling that he can go with me on all my trips.
Hello Charles,
Thank you for your positive feedback! If you ever need anything, feel free to reach out—we're always here for you. Have a great day!
Wonderful team to work with. Very quick response and willing to assist. Thank you
Hello C.L
Thank you for your kind feedback! If you ever need anything, don't hesitate to reach out—we're here to help. Have a wonderful day!
Had to stay at hotel for 2 nights the deposit they wanted was $200.00 for my husky mix and black kitten. Showed them my ID card with both pets...free. Highly recommended
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Hi Hillary,
We believe you had a good experience with Support Pets, thanks for the 5 stars!
Have a great day!
The questions to answer are simple and easy, yet informative enough to get true answers. Allows for people who truly need an emotional support animal to get certified.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cathy,
We’re delighted to hear that Support Pets could assist you! If you need anything else, feel free to reach out. Have a great day!