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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Super fast and easy to register pets! They are open with what is included and no hidden fees!
Hello Lucille,
We’re delighted that you’re pleased with Support Pets. If you have any more questions or need help, don’t hesitate to reach out. Wishing you a great day!
The application was easy and didn't have much complicated steps which was great.
Hello Diksha,
We’re so happy to hear that our service met your needs. Remember, Support Pets is always here for you if you need anything. Have a great day!
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Hi Kineah!
Thanks for your positive feedback. Have a great day!
I have not receive my documents I have not received any documents
Hi Cynthia,
We apologize for the inconvenience you've experienced. Please reach out to our customer support team, we've sent you more details on a private message.
Have a nice day!
This is a must have! It was so easy, and I am so very happy that I did this. Now I can take my furbabies anywhere I go, and they don't have to be left behind anymore!
Hello Belinda,
Your positive feedback means a lot to us! If you need any more support from Support Pets, feel free to contact us. Have a wonderful day!
So far I have had nothing but positive responses and help. I've been treated with respect and kindness. Your support is very important and appreciated I actually started doing this about 9 years ago with a letter from my Doctor suggests I need my dogs to help keep my mental health stable and out of the hospital.
Hi Shirley,
We’re thrilled to hear that you’ve had a positive experience with our services and that our support has been helpful to you. Your kind words mean a lot to us, and we're glad to have been able to assist you in obtaining the necessary support for your mental health.
If you have any more questions or need further assistance with your account or anything else, please don’t hesitate to reach out. We're here to help!
Thank you for sharing your experience and for your trust in Support Pets.
Everything was done online and it was easy and quick to answer the questions and to receive the response and paperwork.
Hello Beth,
We’re glad to hear that you had a positive experience with Support Pets. If you need further assistance, we’re always here to help. Enjoy your day!
Was very quick and efficient in my time of need. Helped me with not having to pay for my pets as the are really needed to relieve my stress and anxiety.
Hello Seqoyah,
We're glad to hear that our service was quick and efficient for you. It's great to know that your pets are providing the support you need to relieve stress and anxiety. If you have any more questions or need further assistance, feel free to reach out to us. Thank you for your feedback!
Thank you for your help with my was it was easier thank I thought.
Hi Natasha,
Thank you for your kind words! We’re happy that Support Pets could assist you. If you need anything else, don’t hesitate to get in touch. Have a great day!
Quick and easy.
They are easy to understand and describe things in ways that are understandable.
Hi Roxann,
We’re thrilled with your positive feedback! Support Pets is always here if you need additional help or support. Wishing you a fantastic day!
This was so helpful in the fact I can take Shadow anywhere now
Hello Bradley,
Thank you for your feedback! We’re glad to hear that you’re satisfied with Support Pets. If you need anything else, please reach out to us. Have a wonderful day!
It was quick and easy to get approved and to get my paperwork.
Hello Sydney,
We’re so happy to hear that you’re pleased with our service at Support Pets. If you need anything in the future, don’t hesitate to get in touch. Wishing you a great day ahead.
I love it and they helped with any questions I had and it's a user friendly way to apply!
Hello Arianna,
We’re so pleased that you had a great experience with Support Pets. If you need any further assistance, don’t hesitate to contact us. Enjoy your day!
Hello Erik,
Thank you so much for your kind words and for choosing Support Pets! We're thrilled to hear that our service has been helpful for you. If you ever need anything, please don't hesitate to reach out to us. Wishing you a wonderful day!
I have been looking forward to this and I have told a few other people
Hi Debbie,
We're so glad that Support Pets could assist you! If you ever have any questions or need further support, we're just a message away. Have a fantastic day!
Your website did not always work correctly when I used to chrome browser. For example, I was never able to open a chat session for Assistance on Chrome. I had to use Edge in order for things to work properly.
Hello Brian,
Thank you for sharing your experience with us. We're sorry to hear that you had trouble using our website on Chrome, but we're glad to know that our customer service team was able to assist you through the chat on Edge. We appreciate your feedback and will look into the Chrome issue to ensure a smoother experience for everyone. If you need any further assistance, please feel free to reach out.
Support Pets is the best! They made this process easy. Great
Hello Jeremy,
Thank you for your positive feedback! We're happy to know that Support Pets made a difference for you. If you ever need us, we're here. Enjoy your day!
Very efficient in all that you did looking forward to having my little friend receiving more freedom
Hello Frances,
We appreciate your kind words and are thrilled that you had a great experience with Support Pets. Feel free to reach out anytime. Wishing you a wonderful day ahead!
Everything is good except they first had LJ as a pup, they corrected it,the only other thing he's a Domestic Shorthair and you have him a Burmese something other than that it's fine so far.
Hello Johnny,
It's wonderful to hear that you found our service helpful! Support Pets is always here if you need anything. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Katia,
¡Gracias por tus comentarios positivos! Estamos aquí para apoyarte con lo que necesites. ¡Que tengas un día fantástico!