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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets is the best! They made this process easy. Great
Very efficient in all that you did looking forward to having my little friend receiving more freedom
Hello Frances,
We appreciate your kind words and are thrilled that you had a great experience with Support Pets. Feel free to reach out anytime. Wishing you a wonderful day ahead!
Everything is good except they first had LJ as a pup, they corrected it,the only other thing he's a Domestic Shorthair and you have him a Burmese something other than that it's fine so far.
Hello Johnny,
It's wonderful to hear that you found our service helpful! Support Pets is always here if you need anything. Have a great day!
Everything is easy, simple, easy to understand...love it...will recommend if i hear of anyone needing to train or trying to get there furbaby...the right to go anywhere with them
Hello Eleyi,
We're so happy to hear that Support Pets could be of service to you. If you need anything at all, don't hesitate to contact us. Have an amazing day!
The process was hassle free, and I felt well-informed the whole way through!
Hello Jessica,
Thank you for choosing Support Pets and for your kind feedback! If you ever need any further assistance, we're always here. Have a great day!
Made it easy to complete and become certified. Great service at a value.
Hello Spencer,
Thank you for choosing Support Pets! We're thrilled that you had a great experience. If you ever need us, we're just a message away. Have a wonderful day!
Very easy to apply and received my approval within 24 hours. I'm relieved to have my pet with me. Especially when I travel and when I move to new surroundings
Hello Todd,
We're thrilled to hear that you had a positive experience with Support Pets! We're here anytime you need us. Wishing you a fantastic day!
Website was easy to use and I was able to get my dog certified in a matter of minutes
Hello Amanda,
Your kind words mean the world to us! Support Pets is here for you whenever you need. Have a wonderful day!
Very Satisfied with the training. I would recommend this program to who ever has stress anxiety.
Hello Kathryn,
We're delighted to hear your positive feedback! If you need any further assistance, Support Pets is always here for you. Have a great day!
I received everything that I needed to take Duke everywhere I need to go. I highly recommend Support Pets to anyone who needs an ESA certification.
Hello Gary,
We're so happy that Support Pets could be a part of your journey! If you ever need anything, we're just a message away. Have a great day!
It's ok. Thought I was getting a vest with the first few and the few ended up being more than was advertised.
Hi Shannon,
Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience.
I got my documents and I will perfectly happy with my order once they change and or take out the incorrect initial they put on them i Do Not Have a L as a Middle initial!
Hi Anthony,
Thank you for bringing this to our attention. We're sorry for the inconvenience you've experienced.
We've sent you a private message with details.
Have a nice day!
Support Pets saved me time and money to get my pet certified as an emotional support animal. The service was super fast and very easy.
Hi Martin,
Thank you for your wonderful feedback! We're here anytime you need support. Wishing you a fantastic day ahead!
After I paid for the program we were approved. I got my letters the next day.
Hello Linda,
We're so glad to hear that Support Pets could assist you! If you need anything in the future, we're always here. Have a beautiful day!
Last year and this year I have had issues. Please do a good job this time.
Hi Nohemi,
Thank you for your feedback. We genuinely apologize for any issues you’ve experienced in the past and appreciate your patience. We are committed to providing the best service possible and will do our utmost to ensure a positive experience this time. If you have any specific concerns or need further assistance, please feel free to reach out to us directly. Your satisfaction is important to us.
I'm very pleased with receiving my esa paper work. However, through the process it seemed almost as if that the website is a scam. My biggest change that I would make is by refining when you charge the card and, the support email doesn't work. Other than those issues I was very pleased with all of the resources the website provides after receiving the esa letter.
Hello Hunter,
Thank you for your feedback, and we're pleased to hear that you're happy with your ESA paperwork and the resources provided. We apologize for any confusion or inconvenience regarding the payment process and the support email.
We take these matters seriously, and we'll look into refining our payment procedures to ensure a smoother experience. Additionally, if you encountered issues with our support email, please contact us directly at [email protected] or use the chat option on our website, www.supportpets.com. Our customer support team will address any issues as quickly as possible and ensure you receive the assistance you need.
I'm glad I found Support Pets! Fast and easy and now I dont have to worry if my pets can live with me!
Hello Shaquitta,
Your positive feedback brightened our day! We're here for you anytime you need us. Wishing you a great day ahead!
Good experience, I'm glad I get to have a dog for once but I changed his name. I choose a name too quickly
Hi Justin,
Thank you for your kind words! We’re thrilled that Support Pets was able to help. Feel free to reach out to us anytime. Wishing you a wonderful day!
Was happy with everything. Fast easy not complicated happy with everything
Hello Enrique,
We’re so pleased that you had a great experience with Support Pets! If you have any questions or need support in the future, we’re here for you. Have a fantastic day!
Support pets was quick and painless to get my ESA documents. Thank you
Hello Marissa,
We're thrilled to know that Support Pets was helpful for you! If you ever need further assistance, we're just a message away. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeremy,
Thank you for your positive feedback! We're happy to know that Support Pets made a difference for you. If you ever need us, we're here. Enjoy your day!