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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a painless process of registering which helped me in this time of stresssful life
They are very fast answering question, emails. They are very polite and great customer service.
Hello Maribel,
We’re so happy to hear that Support Pets made a positive impact. If you have any future needs or questions, don’t hesitate to contact us. Have a fantastic day!
It was a bit confusing and I wish it had more information to give employers
Within the entire service, it is worth highlighting that what I liked most was how fast the process was done and how quickly the documents arrived. It was even in less than 24 hours and perfect for any eventuality.
Hi Daniela,
We appreciate your kind words and are thrilled that you had a positive experience with Support Pets. If there’s anything more we can assist with, please let us know. Enjoy your day!
It was very quick, easy and thorough. I'm very satisfied.Thank you so much.
Awesome I'm so grateful for the help I feel much better being able to have my pet with at all times
Hello Eric,
Thank you for the great feedback! It’s wonderful to hear that Support Pets met your needs. We’re here anytime you need further assistance. Have a wonderful day!
The one thing I didn't like about my experience was support is that I had nobody to talk to on the phone. It was no live representation to represent The company and I don't feel like the website is beginner friendly but I did receive my stuff. I just hope they don't have to contact them away for email or text message.
Hello Debbie,
Thank you for sharing your feedback with us. We're glad to hear that you received your ESA letter. We understand that having live phone support can make things easier for some customers, and we appreciate your thoughts on that. We’re always looking for ways to improve, including making our website more user-friendly for everyone.
Have a great day!
Hola Cindy,
¡Gracias por tus comentarios positivos! Nos alegra saber que Support Pets cumplió con tus expectativas. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros. ¡Que tengas un excelente día!
I'm satisfied with the service, but I can't follow my purchase of the vest.
Hi Ernesto,
Thank you for your feedback! We're glad to hear you're satisfied with our service. For assistance with tracking your vest purchase, please reach out to our customer support team, we've sent you a private message with more details.
Have a nice day!
Support pets you are the best. I have no enough words to say thanks and how much I appreciate you guys
Now I can take my babies with me anywhere I go. Thanks to Support pets the stress of leaving my dogs unattended at home is no more!
Hi Kristen,
We’re thrilled to hear that you had a great experience with Support Pets. Should you need anything else, we're always here to help. Enjoy your day!
It's ok … I'm sure I'll get my papers mailed to me but it's ok..
Hi Demarieyon,
Thanks for choosing Support Pets. We’re glad to hear that you had a great experience with us. Remember, we’re always here if you need any assistance. Have a wonderful day.
Experience was okay. I had to field several emails for the savings. And I agree with the price I paid but I don't see the over seven hundred dollars in perceived value of just a few documents. Also, it would have been nice to speak with a doctor to better understand each individual situation. The letters are nice but somewhat vague in the context of justifying the reason for a esa. But overall I am happy.
Hi Ryan,
Thank you for your feedback. We appreciate your input and are glad to hear that you’re overall happy with the ESA letters.
We understand that the value of our service is an important consideration. The letters we provide are designed to meet legal requirements and help facilitate the emotional support you need. We aim to ensure that our documentation is comprehensive and useful.
Regarding the option to speak with a doctor, our process involves evaluations by our licensed doctors who assess each individual situation. We apologize if this was not clear or if you felt it would have been helpful to have more direct communication.
Have a nice day!
It was a quick process to become certified but there are a bunch of emails and prompts to "upgrade" and buy more packages. In a response to opt out of an offer, it was "no, I don't care about my pet." That was a bit much.
Hi Hannah,
Thank you for sharing your feedback with us. We’re glad to hear that the certification process was quick for you. We understand that receiving additional offers and prompts can be overwhelming, and we apologize if the response to your opt-out request felt dismissive. Your feedback is valuable, and we’ll review this to ensure our communication is more considerate and aligned with our commitment to providing a positive experience.
Have a nice day!
Easy to apply and complete. So wonderful to be able to protect our pooch the way he cares for us.
Hello Amber,
We’re grateful for your positive feedback! If you have any questions or need assistance, don’t hesitate to reach out to Support Pets. Wishing you a wonderful day!
Really wonderful process from start to finish. Easy to understand paperwork, cost efficient, and everything went very, very smoothly. Had approval from the doctor within 10 hours of paperwork being completed. Thank you so much!
That if they are depress or lonely you are here to support them.
Hello Victoria,
We appreciate your feedback and are glad to hear you’re happy with our service at Support Pets. If you need any more help, feel free to get in touch. Enjoy your day!
It was a really easy process to make it possible to bring your furry companion anywhere you go and don't need to worry about them at a sitter and be worrying about them and being stressed out instead of having fun when your gone
Hello Laurie,
It’s great to hear that Support Pets has been able to assist you. If you need anything else, we’re just a call or email away. Have a wonderful day!
When i applied they mentioned only a payment of $87.00 then charged the credit card 299.00 with no explanation i had to contact them a few times in order for someone to explain the amount apparently they charge a separate fee for doctor to sign among the house & travel which they do not say on there.
Hi Maryorie,
We’re sorry to hear about the confusion regarding the charges. We strive to be as transparent as possible about our fees and understand how frustrating this experience must have been.
Have a nice day!
Recibí los documentos super rápido. Excelente trabajo, además tienen un kit a disposición buenisimo
Hola Katia,
¡Gracias por tus comentarios positivos! Estamos aquí para apoyarte con lo que necesites. ¡Que tengas un día fantástico!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney,
Thank you for your wonderful feedback! We’re delighted that Support Pets could be of assistance. If you need anything else, feel free to reach out. Wishing you a great day!