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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was a easy process. With a very quick turn around time to receive the paperwork. Thank you!
Easy and fast renewable I had support pets for 2 years applying was easy
Hi Jackie,
Thank you so much for sharing your thoughts! We’re so glad to hear everything went well. If you need any further assistance, we’re here for you. Wishing you a wonderful day!
Hi A C.
Your kind feedback truly made our day! We’re delighted to hear you had a positive experience. Feel free to get in touch if you need more help. Have a great day!
Hi Betsy,
We’re so pleased to hear that everything went well for you! Your feedback means a lot to us. Don’t hesitate to reach out if you need more assistance. Wishing you a fantastic day ahead!
Best thing for me and my furry companions the process was easy quick and thoroughly understandable
Hello Kimberly,
Thank you for your amazing feedback! We’re thrilled to know you had a positive experience. If you ever need more help, we’re always here. Have a great day!
This is a great service. It allows you the owner to have your support/service animal to be when & where you need them to be. In this day & age of PTSD this extremely important for the veterans & their family members. This takes the problems & guess work out of play for those who question you as to whether your need for a support/service animal.
Hello Robert,
Thank you so much for your thoughtful feedback! We're glad to know that our service is helping individuals, especially veterans and their families, to have their support animals with them when and where they need them. We understand how crucial it is for people with conditions like PTSD to have their companions by their side, and we're happy to take the guesswork out of the process, providing clarity and support to those in need.
If you have any more questions or need further assistance, we’re always here for you! 🐾💙
Very easy to sign up and get support letter from your Doctor.
Hello Susie,
We're glad to hear that you found the sign-up process easy and that you were able to get your support letter from the doctor smoothly! If you ever need further assistance or have any questions, don't hesitate to reach out—we’re here to help! 🐾😊
It was quick and easy and I'm grateful! My pets mean slot to me and I'm glad that I am able to carry them with me.
Hi Cadeema,
We’re so happy to know you had a good experience with us! Your feedback means a lot, and we’ll be here whenever you need more assistance. Have a fantastic day ahead!
It was easy and seamless now my fur baby can come with me and not be left alone
Hello Bailey,
Thank you for the wonderful feedback! We’re so glad to hear that everything went smoothly for you. If there’s anything else you need, don’t hesitate to contact us. Have a great day!
The review process was efficient. Still don't understand the required fee.
Hello Galina,
Thank you for your feedback! We’re glad to hear that the review process was efficient for you. Regarding the fee, it covers the evaluation by a licensed health professional, who reviews your need for an Emotional Support Animal (ESA) and issues the ESA letter. This letter is necessary for legal protections, such as the Fair Housing Act (FHA), which allows you to have your ESA in housing with pet restrictions.
If you need more clarification or have any further questions, feel free to reach out—we’re happy to assist! 🐾💙
Hi Cindi,
We really appreciate your kind message! It’s great to know we could meet your expectations. If you need more help, we’re here for you. Wishing you a wonderful day ahead!
The process was clear, fast and simple. I had no issues and they followed up afterwards
Hi Alexis,
Thank you for your feedback! We're so glad to hear that the process was clear, fast, and simple for you, and that our team followed up afterward. If you need any further assistance in the future, don't hesitate to reach out—we’re here to help! 🐾😊
Got papers fast and affordable thank u mango got her tag and everything now I can have her by my side
Hello Gabrieliz,
Your feedback is incredibly important to us! We’re so glad to know you’re satisfied with our service. Don’t hesitate to reach out if you need more assistance. Have a great day!
I'm hearing impaired/ legally deaf. Would like to know about any special training for her, too. I only got housing and travel documents. No certificate or anything.
Hello Eileen,
We understand your situation, and it's great that you're looking for special training for your dog. However, we only offer training for Psychiatric Service Dogs (PSD), which is specifically for individuals with certain types of disabilities, such as PTSD, anxiety, or depression.
If you're seeking training for a hearing assistance dog, you might need to look into specialized programs that focus on training dogs to assist individuals with hearing impairments.
In order for the document to remain valid, it needs to be renewed because your medical needs must be evaluated annually.
Have a nice day.
I'm hearing impaired/ legally deaf. Would like to know about any special training for her, too.
Everything was quick and easy and fairly inexpensive. Will return
Hello Brittany,
Thank you for sharing your experience! We’re thrilled to know everything went well. If you need anything else, feel free to reach out. Have an amazing day!
I dont see why I had to answer all those questions when I was just renewing. Otherwise experience was ok
Hello Vickie,
We understand it can feel repetitive, but we ask those questions during renewal to ensure that your medical condition remains the same or if there have been any changes. It’s important for us to provide an updated and accurate evaluation. We appreciate your understanding, and we're glad your overall experience was okay! 🐾💙
They didn't give me my stuff till about four days after. When I talked with an agent, he was so mean and wouldn't answer my questions directly. The specialist who reached out because even after the 48hr mark no one sent my paperwork up, she was very nice. They did charge me twice and I'm still waiting on a refund.
Hello Kali,
We sincerely apologize for the delay and the frustrating experience you had with our customer service. It’s unacceptable that you weren’t treated with the kindness and respect you deserve. While we're glad a specialist was able to assist you, we deeply regret the negative interaction and the double charge.
We've sent you a private message with more details, and we're committed to resolving this as quickly as possible. Thank you for your patience, and again, we’re truly sorry for any inconvenience caused.
Hoping to use the housing sheets shortly thank you so much. My miniature schnauzer Kingsley is such an adorable friend to have. He stays with me and Watch this over me
Hello,
We’re so grateful for your kind words! It’s wonderful to hear that you had a positive experience. Don’t hesitate to contact us if you need more help. Wishing you a fantastic day!
Muy buena experiencia m ha ayudado mucho a mi emocionalmente y a mi quería Aysha a pasar mucho tiempo juntos
Hola Kevin,
¡Tus comentarios realmente nos hicieron sonreír! Es fantástico saber que pudimos ofrecerte el servicio que necesitabas. Si hay algo más en lo que podamos ayudarte, no dudes en contactarnos. ¡Que tengas un maravilloso día!
The questionnaire was easy to understand and the process was straightforward and simple. I got a response right away and received my paperwork within the standard time frame.
Hello Venus,
Your feedback really brightened our day! We’re glad to know you had a good experience with us. Feel free to reach out if you need anything else. Have an amazing day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geraldine,
Your feedback made our day brighter! We’re thrilled to know you’re happy with our service. If you ever need anything else, don’t hesitate to contact us. Have a great day!