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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Happy to have that done in less the 24 hours. Very recommended.
I have been using this service for many years for my two Frenchies and have been very satisfied and recommend highly
Hi Charlene,
Your kind words mean so much to us! It’s great to know everything worked out for you. Don’t hesitate to contact us if you need anything else. Have a fantastic day!
Good. Online shopping. Traveling soon and needed paperwork. Waiting for vest I ordered but it's taking longer than expected for me to receive
Hi Mark,
We truly appreciate your kind feedback! It’s wonderful to hear that you’re happy with our service. If there’s anything else we can do, feel free to reach out. Have a great day ahead!
This service is easy, efficient and fast. I recommend to anyone.
Hello Shakenia,
Thank you for your kind feedback! We’re so happy to know everything went well for you. If there’s anything else we can assist with, don’t hesitate to reach out. Have a fantastic day!
Easy and quick. Without a problem. I didn't think it would be this simple.
Hello Brenda,
Your positive feedback means a lot to us! We’re thrilled that you had a great experience. If you need any further help, feel free to contact us. Wishing you a wonderful day!
Website is very easy to use but my inbox exploded with unnecessary emails.
Hi Josh,
We're glad to hear you found the website easy to use! We apologize for the excess emails. We've sent you a private message with details on how to resolve this. Thank you for your understanding!
I am an elderly person and this was an easy a simple process for me to do.
Hello Carmen,
Thank you for your lovely feedback! We’re so glad to hear you had a great experience. Don’t hesitate to get in touch if you need anything else. Have a great day!
This was an easy process and fast service. Highly recommend it.
Hi Lissette,
Your feedback really made us smile! It’s great to know we could meet your expectations. We’ll be here if you need any further help. Wishing you a fantastic day ahead!
My experience went well & I'm very happy to be able to have the housing assistance since she's typically a breed restricted animal.
Hi LaChanda,
Thank you for the positive review! We’re thrilled to hear you had a great experience. If you need anything else, feel free to contact us. Have a fantastic day ahead!
Very good service though the passive aggressive comments when declining to upgrade was a did alarming and almost made me back out of buying everything.
Hello Charity,
Thank you for your feedback, and we’re glad you found the service helpful! We apologize if any of the messaging when declining to upgrade came across as passive-aggressive—that’s definitely not our intention. We appreciate your honesty, and we’ll work on improving that aspect of the experience to ensure it’s more positive and respectful.
If you have any further concerns or questions, feel free to reach out—we're always here to help! 🐾
It was extremely quick and simple. I've received my documents in 48 hours.
Hello Matthew,
Your feedback is music to our ears! We’re so happy we could make your experience a great one. We’re here if you ever need more help. Have a wonderful day!
The accompaniment in the process for emotional support animals is excellent, they attended to my case in the best possible way and always provided me with a solution to the needs.
Hi Daniela,
We’re so thankful for your positive feedback! It’s great to hear that you’re satisfied. Feel free to reach out if you need anything else. Have an amazing day ahead!
Highly recommend for your ESA and service dog needs. They provide everything.
Hello Cory,
Thank you for the kind words! We’re delighted to know you had a positive experience. If you need further assistance, don’t hesitate to get in touch. Wishing you a great day ahead!
It was easy now I don't have to worry about people saying anything to me
Hello Samantha,
We really appreciate your feedback! We’re glad we could meet your expectations. If there’s anything more we can do, feel free to contact us. Have a wonderful day!
At first I was hesitant but the process was super fast and easy! I'm really happy and thankful and I recommend it to everyon!
Hello Rosy,
Your thoughtful feedback made our day! We’re so happy that everything went smoothly. Don’t hesitate to contact us if you need anything else. Have an amazing day!
Find the supports and protection for my dog was the best thing ever. Thanks
Hi Valeria,
Thank you for your kind message! We’re thrilled to know you’re happy with our service. If you ever need more help, we’re here for you. Wishing you a fantastic day!
I found it to be so easy and it has already saved me $1000. It was fast and very professional.
Hi Milissa,
Your feedback truly means the world to us! We’re so glad we could meet your needs. Don’t hesitate to get in touch if you need anything else. Have a wonderful day ahead!
You guys are the reason I still have my dog (he's me everything)
Hello Keundra,
Thank you so much for sharing that with us! We're truly honored to have played a part in keeping you and your dog together. We know how much our furry companions mean, and it’s heartwarming to hear how much he means to you.
I was hesitant because everything is a scam nowadays. I received my letters via email and I checked the doctor's NPI. I was pleasantly surprised to see it was legitimate.
Hello Lauren,
Your kind words made our day brighter! We’re so happy we could assist you. If you ever need anything else, don’t hesitate to contact us. Wishing you a great day!
When there seems to never ending rules to try and live with, Support Pets makes getting the proper documentation so easy.
Hi David,
Thank you for sharing your experience! We’re so pleased to know you’re satisfied. If you need anything more, feel free to contact us. Have a wonderful day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thank you so much for sharing your positive experience! We’re happy to know you’re satisfied with our service. If you need further help, don’t hesitate to get in touch. Wishing you a wonderful day!