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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The experience was very straight forward and the results were delivered within the time period mentioned.
This was such an easy process. It was extremely quick too! Thank you so much
Hello Emily,
Your feedback truly made our day! We’re delighted to hear that everything went smoothly. If you need more help, don’t hesitate to get in touch. Wishing you a fantastic day ahead!
I had no problem at all getting my paper and the cost was reasonable and it was easy to get done.
Hello Melody,
Thank you so much for your wonderful feedback! We’re thrilled to know you’re satisfied with our service. If you need anything else, we’re here for you. Have an amazing day!
I'm happy that these people came in my life. They are a God send.
Hi Karin,
Thank you for your thoughtful review! We’re thrilled to hear you had a great experience. We’re here if you need anything else. Wishing you a great day!
I couldn't believe how fast it got to me and how easy it was to maneuver my stuff through everything to get it printed off
Hello Denise,
We’re so happy to know you had a positive experience! Your kind feedback keeps us motivated. If you need anything more, don’t hesitate to reach out. Have a fantastic day!
Very good experience. Thank you for all! I am so happy and very calm now because my support pet!
Hello Masier,
Thank you for sharing your feedback! We’re pleased to know everything went well. If you need more assistance, don’t hesitate to contact us. Have a great day ahead!
It was confusing with the system confirming my purchase of the vest then it actually did not go through. I was excited sending the size then got disappointed after I was told that with my payment, it was not included.
Hi Jeremae,
We’re truly sorry to hear about the confusion with your vest purchase and understand how disappointing that must have been. It seems there may have been a miscommunication with the system. We've sent you a private message with more details to help resolve the issue.
Thank you for your patience, and we’re here to make things right!
I requested a refund and did not receive it. I was not satisfied.
Hello Christine,
We’re truly sorry to hear that you’re not satisfied and haven't received your requested refund yet. We’ve sent you a private message with more details, and we’re here to assist you in resolving this issue as quickly as possible. Thank you for your patience, and we want to help make things right.
You guys are very thoughtful acknowledging my dog's name and how I feel
Hi Tiffany,
Your feedback really made our day! We’re delighted to hear you had a positive experience. If there’s anything else we can do, feel free to reach out. Have a wonderful day!
Thank you all for making my experience with you all awesome! I appreciate the follow-up and easy process.
Hello Sarah,
Thank you so much for your kind words! We’re happy to know we could make your experience a good one. If you need anything else, we’re here for you. Wishing you an amazing day ahead!
I had to do it twice…. But I got it and it made me fill very safe now … and I can't wait to take my dog out.
Hello Gail,
Thank you for the positive feedback! We’re thrilled to hear everything went smoothly for you. Don’t hesitate to contact us if you need anything more. Have a wonderful day ahead!
I was recently diagnosed with PTSD and depression and was having a tough time out in social situations. Being able to have my dog with me has been really helpful. The process was easy and I had documents I needed within 2 days.
Hi Sarah,
We’re so pleased to hear you had a good experience! Your feedback keeps us motivated to continue providing great service. If you ever need anything else, we’re always here for you. Have a fantastic day!
The first time took way longer than this time to get my paperwork
Hi Makayla,
Thank you for your kind feedback! We’re delighted to hear you had a positive experience. If you need anything else, don’t hesitate to get in touch. Have a great day ahead!
It was good great and I also been looking for this kind of doctor to get this document so I can have my emotional support animal with me at all times which I considered my child he's my best friend and he's been great in my life and everything I was looking for an animal
Hi Dennis,
We're so happy to hear that you had a great experience and found the right support to get the documentation for your Emotional Support Animal! It’s wonderful that your pet has been such a positive presence in your life. We understand how important they are, especially when they feel like family. If you ever need anything else, we’re always here to help!
I'm happy to finally have the support I need! Esa was super easy and cheap. The response time was fast!
Hi Taye,
Thank you for the great feedback! We’re so glad everything went smoothly for you. If you need any more help, feel free to reach out. Have a fantastic day!
Much communication regarding the documents and all the options still available to me to sign my dog up for extra programs. But... still awaiting ANY word on when I can expect the package I ordered that includes the ESA vest, tag, etc. Thank you. Ellen Hench
Hi Ellen,
We appreciate your patience and apologize for the delay in receiving your package. We understand how frustrating it can be, especially when you're getting communication about other programs.
Please reach out to our support team, we've sent more details in a private message to assist you further. Thank you for your understanding! 🐾💙
Great services quick approval and official paperwork I would recommend this to anybody
Hello Jeffrey,
Your kind words are truly appreciated! We’re happy to hear you had a great experience with us. If you need anything else, we’re always here. Wishing you a wonderful day ahead!
My experience went really well. I heard back the next day. I received an email with both travel and home approvals. I'm thankful for this service. I also only had to pay for 1 pet. I received a by 1 get one free so only costing me 107.00. I needed to save my put bulls from remove
Hello Erin,
Thank you for sharing your experience! We’re glad to know you’re satisfied with our service. If you need further assistance, don’t hesitate to reach out. Have a great day!
The program was very easy to sign up for — not too many questions — and my anxiety was low because of that. I received the documents and delivered them to my rental office and they were accepted! Easy as that!
Hi Cindy,
Your feedback made our day! We’re delighted to hear everything worked out well. If there’s anything else you need, feel free to contact us. Wishing you a fantastic day!
It's a very easy process to summit forms in the only confusing part is you get an order number but no tracking or follow up with anything you buy extra. I feel more stressed that I can't bring my animal out in public with me because I don't have all my gear that I ordered$87 plus $142 of things and only get one email showing ordered
Hello Michael,
We sincerely apologize for the confusion and frustration caused by the lack of updates on your order. We understand how important it is to have your gear, especially when you're eager to bring your animal out in public.
Please reach out to our support team, and we’ve sent you more details via a private message to assist you further. Thank you for your patience, and we’re here to help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
We really appreciate your positive feedback! It’s fantastic to know we could make your experience a good one. Don’t hesitate to reach out if you need anything else. Have a great day!