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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Picking the price options was a little confusing to me. I could not understand your wording.
Hi Cecelia,
Thank you for your feedback! We’re glad everything worked out in the end, but we apologize for any confusion you experienced when selecting the price options. We’ll work on making the wording clearer for a smoother experience. If you ever need assistance or have questions, feel free to reach out—we’re always here to help!
My experience with getting my support pet documents was a simple process of answering a few questions about myself and my pet. Just waiting for Goliath's tag and vest to arrive and we'll be off.
Hi Metta,
Your positive review is greatly appreciated! We’re thrilled that you’re happy with our service. If you need more assistance, we’re here to help. Have a wonderful day!
It has Extremely helpful in the process of us moving where we needed the documentation for our emotional support animal.
Hi Luke,
We can’t thank you enough for your kind words! It’s fantastic to know we could assist you. We’ll be here for you whenever you need us. Have a great day!
Receiving the ESA was quick and easy. I absolutely loved the documents they sent me. It's very thorough and well explained. They're legit and very professional. You can't beat a discount also. I love them! 10/10 highly recommend!
Hi Danaaja,
Thank you for your glowing feedback! We’re so happy that everything went smoothly for you. If you need anything else, feel free to reach out. Wishing you an amazing day!
Somewhat confusing as they are constantly upsell, saying you need one more thing and one more thing which of course cost more money and more money
Hello Lori,
We understand your frustration with the upsell options, and we want to assure you that those additional items are entirely optional. You can choose to add them if they meet your needs, but they are not required for the core ESA service.
If you ever need help navigating the options or have questions, don’t hesitate to reach out—we’re here to assist you and make the process as simple as possible! 🐾💙
The best thing that I did for my dog, they are really quick and really helpful. Thanks.
Hi Maria,
Your positive words really mean a lot to us! It’s great to know we could provide the service you were hoping for. We’re here if you need anything more. Have a great day!
I had a very good experience, the process was quick and easy which helped a lot because i suffer from high stress levels and they made it easy and hassle free to be able to get the certification. I'm glad I found this page it was.
Hello Fiorella,
Thank you for taking the time to share your feedback! We’re thrilled to know you had a great experience. Don’t hesitate to reach out if you need any further assistance. Have a wonderful day!
It was as quick and easy as they said. I would recommend this to my friends
Hello Michael,
We’re so grateful for your thoughtful feedback! It’s fantastic to know we met your expectations. Feel free to reach out if you ever need help. Wishing you a great day ahead!
I had issues initially with the process and my landlord but the ESA team was diligent in getting me everything needed. Much appreciated! Drake and I are satisfied with the results.
Hi Shirley,
Your feedback really brightened our day! It’s always rewarding to hear when our customers are happy. If you need anything else, we’re here for you. Have a wonderful day!
My experience was pretty easy to use! I didn't run into any issues
Hello Angel,
Thank you for your amazing feedback! We’re so happy to know everything went well. If you ever need more assistance, don’t hesitate to contact us. Have a fantastic day!
Easy, great service, piece of mind.
Best thing the could ever happen for people and there ESAs.
Hi Kimberly,
We’re absolutely thrilled to hear your feedback! Knowing we could meet your expectations means so much. If there’s anything more we can do, we’re always here to help. Have an amazing day ahead!
I love this place. It helps me an my fur baby stay together an if you have questions they answer an give you 100% clarity
Hi Lena,
Your kind feedback made our day! We’re so glad to know you had a positive experience with us. Don’t hesitate to contact us if you need any more assistance. Have a great day!
The process was easy. I answered some questions and myself and my pet and I was updated about the process every step of the way. The letter came in faster than expected and provided all of the information that my apartment required. I was able to get my approval letter in and avoid paying another month of the pet deposit and monthly fee!
Hi Sentorria,
Thank you so much for your wonderful feedback! It’s great to know you’re satisfied with our service. We’re always here to help if you need anything more. Have a fantastic day!
Fast and easy. No issues, had my documents in 24 hrs. Did it all with my phone.
Hello David,
Your positive words truly mean the world to us! We’re delighted to hear that everything went smoothly. If you need more assistance, we’re always here. Wishing you a great day ahead!
This was very easy and convenient i will definitely be sharing this info with everyone on gisbwas
Hi Shiyanna,
Thank you for taking the time to share your experience! It’s fantastic to know everything went well. We’re here if you need any further help. Have an amazing day!
It was amazing and easy to navigate, I would recommend it to my friends and family
Hi Dianny,
Thank you for sharing such positive feedback! We’re glad we could provide the service you needed. If you ever require further help, we’ll be here. Wishing you a wonderful day!
It was very simple to fill out the questionnaire and know if an ESA was right for me. I was able to get connected with a doctor quickly and get my documents.
Hello Kelly,
Your kind words are greatly appreciated! We’re thrilled to know you’re happy with our service. Don’t hesitate to reach out if you need anything more. Have a great day!
Hello Alexis,
We really appreciate your kind feedback! It’s great to know we could meet your expectations. We’re here if you need any further assistance. Have an amazing day ahead!
Great, fast and easy. Having to move within 20
Days I could not afford all the pet fees.
Hi Gloria,
Thank you for your kind feedback! We’re so glad to know everything went smoothly. Don’t hesitate to reach out if you need anything else. Wishing you a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alisha,
Thank you for your wonderful message! We’re really glad to know you’re satisfied with our service. Don’t hesitate to contact us if you need any more help. Have a fantastic day!