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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great, amazing service across the board. Very helpful in every way possible.
It took me 3 tries to get results, but some of that was my fault
Hello Pamela,
Thank you for your patience, and we're glad to hear things improved after you updated your email address! We’re always here to help, and we appreciate your understanding. If you need anything else, don’t hesitate to reach out—we’re happy to assist you further! 🐾😊
Hello Sandra,
We’re thrilled to hear that you had a good experience and would consider using our service again! If you ever need assistance or have any questions in the future, don’t hesitate to reach out—we’re here to help! 🐾😊
Son una empresa super responsable todo se dio en los lapsos acordados todas mis inquietudes fueron respondidas
Hola Maria Fernanda,
¡Muchas gracias por tu comentario tan positivo! Nos alegra saber que todo se realizó dentro de los plazos acordados y que todas tus inquietudes fueron respondidas a tiempo. Si en algún momento necesitas más asistencia o tienes más preguntas, no dudes en contactarnos—¡estamos aquí para ayudarte! 🐾💙
Support Pets made getting an ESA very convenient and easy. Thanks!
Hi Morgan,
We’re really grateful for your positive feedback! It’s fantastic to know we could meet your needs. Feel free to reach out if you ever need more help. Have an awesome day ahead!
Everything was easy for me to understand and I got everything I needed to have my baby boy home with me thank you
Hi Dionna,
Your feedback truly means a lot to us! We’re glad we could make your experience a positive one. If there’s ever anything else we can do, don’t hesitate to let us know. Have a wonderful day!
The process was fast, easy and convenient. I like that the documents are in a format that can easily be saved in a phone or computer.
Hi Misti,
Thank you for your kind words! We’re thrilled to know everything went smoothly. If you ever need more assistance, we’re here for you. Wishing you a fantastic day ahead!
Smoothly and hassle free and the support team was there for me whenever I needed assistance.
Hello Sydney,
We really appreciate your thoughtful feedback! It’s great to hear you’re happy with our service. Don’t hesitate to reach out if you ever need anything else. Have a fantastic day!
I had a great experience with support pets. They helped me be able to bring my furry friend everywhere with me. Which I am so grateful!
Hello Mackenzie,
We can’t express how grateful we are for your positive review! It’s amazing to hear you had a great experience. If there’s anything more we can do, we’re always here to help. Have a great day!
Hello Anne,
Your feedback made us smile! We’re so pleased to know you’re satisfied with our service. If there’s anything else you need, we’re here for you. Wishing you a fantastic day ahead!
I had a quick response from customer service on my order. There fast answers helped me to feel confident that I made the right decision in choosing them to provide my dog and me the reassurance that they are going to help me.
Hi Lisa,
Thank you for sharing your experience! We’re delighted to know everything went well for you. If you need anything more, don’t hesitate to reach out. Have a wonderful day!
I appreciate the ease and convenience of receiving an evaluation and support documents with Support Pets. I have been working with them for the past 2 years to receive documentation and they have truly been a lifesaver!
Hi Ayanna,
We truly appreciate your lovely feedback! We’re so glad we could assist you. If you ever need more help, feel free to contact us. Have a great day ahead!
Great experience, will renew yearly. Don't miss out on your best fur friend
Hi Luis,
Your kind words mean the world to us! We’re thrilled that you had a good experience. If you need anything else, we’ll be here for you. Wishing you an amazing day!
Hi Victor,
Thank you for your kind feedback! It’s always wonderful to hear that our customers are happy. If you need more help, don’t hesitate to contact us. Have a fantastic day!
Thank you and now my Stella can live with me in my new rental! Her breed is the best and wish they would take titles off of their breed!
Hello Bridget,
We’re beyond happy to know you had a good experience! Your feedback is greatly appreciated. We’ll be here if you ever need anything. Wishing you a wonderful day ahead!
Very informative and detailed on the process and what to expect.
Hello Roxanne,
We’re so thankful for your positive review! It’s amazing to know you’re satisfied with our service. If you need anything else, feel free to reach out. Have a great day!
I recently completed the annual renewal for my Pet dog. I was very disappointed to see that he no longer qualified to be a support pet. I disagree with this outcome and was told that there was nothing more that could be done. I think you should have an appeal process. I answered the questions as they were presented.
Hello Ruth,
We understand your disappointment, but it's important to clarify that the evaluation process for an Emotional Support Animal (ESA) is based on the individual’s needs, not the animal itself. If you were told that your pet no longer qualifies, it’s because the evaluation determined that you, as the patient, no longer meet the criteria for an ESA.
We do not assess the animals but rather the individuals to ensure that those who need emotional support receive it based on their mental health evaluation. If you have any further questions or would like more clarification, feel free to reach out—we're here to help! 🐾💙
The team was helpful with every question. We would definitely would use this wonderful team again
Hi Trixxy,
Your feedback is truly appreciated! We’re glad to know everything went smoothly for you. If you need anything in the future, don’t hesitate to get in touch. Have an amazing day!
Getting certified was quick. Support Pets did as promised. However, I was disappointed that
Certification must be renewed yearly, and I'm sure be charged again.
Hello Roberta,
We’re glad to hear that getting certified was quick and that Support Pets delivered as promised! We understand your disappointment about the need to renew the certification annually. Emotional Support Animal (ESA) letters must be renewed each year to ensure they remain valid and up to date, as they are based on current mental health evaluations.
Have a nice day.
Getting my support pet document was super easy and came back super fast! It was very easy to access and print!
Hi Hollie,
Thank you so much for your kind words! It’s a pleasure to hear that everything worked out well. We’re here for you if you need more help. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bradley,
We’re really grateful for your positive feedback! It’s fantastic to know we could meet your needs. Feel free to reach out if you ever need more help. Have an awesome day ahead!