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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Great and quick! Got my certificate within 24 hours! I would recommend this company for sure!
Hello Mercedez,
Your positive feedback just made our day! We’re so happy we could meet your expectations. If you ever need more assistance, feel free to reach out. Have a great day ahead!
All good. The customer service was a little hard to find. But once I connected they were good.
Hello Nan,
Thank you for your feedback! We're glad to hear that once you connected with customer service, your experience was positive. We’ll work on making it easier to reach our support team in the future. If you need any further assistance, don’t hesitate to reach out—we’re always here to help! 🐾💙
Need to have my pet with me. Calm, not to leave her at home. Feeling secure
Quick service, easy website to use, helpful staff and overall got what i needed done
Hi Jorge,
Thank you for sharing your experience! We’re so glad to hear that everything went well. If you need anything else, we’re here to help. Wishing you an amazing day!
I needed separated reasonings for my pets, as my apartment's management team can get kinda picky, and they helped me out with that. It is a super easy process and does not take long, saved me the stress of having to wait months to get an appointment with a counselor!
Hi Daylin,
Your kind feedback is much appreciated! It’s great to know we could deliver the service you needed. If there’s anything else we can do, just let us know. Have a wonderful day!
Hello Cody,
Thank you so much for your feedback! We’re really happy to know you had a positive experience. If you ever need anything else, we’re always here. Wishing you a great day ahead!
It was super quick once I found out how all this worked! It's also very informative since both my mother and I never really knew about ESA and how quickly you could make your pets become one within a matter of days!
Hi Alyssa,
We’re so pleased to hear you’re satisfied with our service! Thank you for the kind words. If you need anything else, don’t hesitate to get in touch. Have a fantastic day!
Does not seem super credible. When looking up the name on the ESA papers, what came up was "America's Doctor". Doesn't seem too credible.
Hello Aiden,
That doesn’t sound right. All of our ESA letters are issued by licensed health professionals and should include the doctor’s full information and license number. If the information on your letter seems incorrect or unclear, please contact our support team, we've sent you details via private message.
We want to make sure you have the correct information, and we’re here to help! 🐾💙
Hi Evian,
We truly appreciate you taking the time to share your feedback! It’s wonderful to hear that you’re happy with our service. Feel free to reach out anytime. Have an amazing day!
Hi Ryan,
Thanks for the 5 stars! Have a great day.
Customer service email doesn't work but my issue was resolved on its own and I got the documents. Super helpful to have! Just be sure to be on top of the follow-up emails after your request your documents. There is more to do on your end than you think, to receive them!
Hello Inez,
Thank you for sharing your feedback, and we’re glad to hear that your issue was resolved and that you received your documents! We appreciate the heads-up about the email—there may have been a technical issue, and we’ll look into it to make sure everything is working smoothly.
If you ever need assistance in the future or have trouble reaching us via email, please feel free to contact us directly through our website or social media channels. We’re always here to help! 🐾😊
So far pretty straight forward! I've sent an email with a question so we'll see how the customer service is. Thank you!
It's been a good experience so far. User friendly and covers my needs as well as my pets needs.
Hi Sonja,
Thank you for your positive review! We’re thrilled to hear that everything went well for you. If there’s anything more we can help with, we’re here. Wishing you a wonderful day!
Super easy to navigate portal, instantly gave us peace of mind knowing our dogs are protected
Hi Sarah,
Your feedback is greatly appreciated! We’re so glad we could assist you. If you ever need more help, don’t hesitate to reach out. Have a great day ahead!
I found the site and application very easy. The site provided good information and also offered the supplies that will assist my pet being recognized as ESA.
Hi Jana,
We can’t thank you enough for your wonderful feedback! It’s so rewarding to know you had a great experience. We’ll always be here to help when needed. Have a fantastic day!
It was fast and cool. I would choose them again if i had too, just a little pricey
Hello Tesharrie,
Thank you for your feedback! We’re glad to hear that the process was fast and smooth for you, and that you’d choose us again. We understand that the cost might feel a bit high, but we hope the service provided meets your expectations. If you have any questions or need assistance in the future, feel free to reach out—we’re here to help! 🐾😊
Easy process - the site is organized and easy to navigate. I am very excited to finally have the needed documents for my pets.
Hi Kiyana,
Your kind words made our day! It’s fantastic to hear you’re happy with our service. If you ever need anything else, just let us know. Have a great day ahead!
I'm excited to receive my gear but I'm also thankful for how quick you guys are for getting my documents
Hi Russell,
We’re so glad to hear that you’re excited about receiving your gear and that you appreciated how quickly we got your documents to you! If you need any further assistance or updates, feel free to reach out—we’re always here to help. 🐾😊
El proceso es bien simple y rápido, y los documentos fueron enviados a mi correo incluso antes de las 48 horas. Lo recomiendo bastante.
Hola Emilyn,
¡Muchas gracias por tu comentario! Nos alegra mucho saber que todo salió bien. Si hay algo más en lo que podamos ayudarte, estamos a un mensaje de distancia. ¡Te deseamos lo mejor!
I'm really happy I was able to give my dog the freedom that he deserves. I cant thank Support Pets enough for allowing our pets the happiness that they now can have.
Hi Asia,
We’re so glad you had a positive experience! Your satisfaction is important to us. Don’t hesitate to reach out if you need more help. Have an amazing day!
I knew that my dog needed to be registered as an ESA but just dragged my feet doing it. I have a really stressful job and having my pup has helped so much with regulation and just making sure I take a breath during my work day. Sometimes the stress builds up and really de-rails my day before having my pups. Now I'm doing much better focusing not panicking and knocking things off my to-do list. They make me take necessary breaks to just breath and realize I don't save lives at work! Yes my job is important but it shouldn't cost me my health. Thank you for helping me take the necessary step of registering my ESA pups. My landlord was very understanding of this. WFH with my pups is my favorite place to be.
Hello Brianna,
Thank you for sharing such kind feedback! We’re so happy to know you’re satisfied with our service. If you ever need any more support, we’re here for you. Wishing you a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denver,
We can’t thank you enough for your kind words! It’s always wonderful to hear that our customers are happy. Don’t hesitate to reach out if you need anything else. Have a fantastic day!