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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I needed a new ESA form quickly for a new apartment I am moving into and they got it to me as soon as possible!
Great support team with helping making the renewal process easy
Hi DeAna,
Thank you so much for your kind words! It’s great to know we could provide the experience you were looking for. Don’t forget, we’re always just a message away. Have a wonderful day!
I hope this is a good support experience and will follow through with all the things that it has to offer. I have not received anything yet but hopefully they will follow through
Hello Shirley,
Thank you for trusting us with such an important part of your life. We understand how much your pet means to you, especially during such a challenging time, and we’re here to provide the support you need. Rest assured, you will receive everything as promised. If you have any questions or need assistance while waiting, don’t hesitate to reach out—we’re here for you and will make sure you’re taken care of. 🐾💙
I hope this is a good support experience and will follow through with all the things that it has to offer
Doing everything was easy and quick. I was able to get my dog certified almost right away
Hello Brittany,
Your thoughtful feedback means the world to us! We’re so glad we could make your experience a positive one. Please reach out anytime if there’s anything else we can do. Enjoy your day!
Support Pets is amazing! Has never let me down when needing my ESA letters.
Hi Avery,
We’re delighted to hear you’re happy with our service! Your satisfaction is our priority, and we’re here for you whenever you need us. Wishing you a fantastic day!
Very easy reliable, this needs to be shared with every pet owner that needs his help its alot easier than what people thnink I love this service.
Hello Alan,
Your kind words have truly brightened our day! We’re so glad to know you’re satisfied. If you need anything else, we’re always here to help. Have a wonderful day ahead!
Very good experience got my documents on time! They came in 2 days and I was able
To use it to move as well.
Hello Danielle,
We can’t thank you enough for your feedback! It’s so great to hear that everything went smoothly. If you ever need further assistance, feel free to reach out. Wishing you the best day ever!
The process was quick and easy and very efficient. I was pleasantly surprised throughout the entire process.
Hi Ryan,
We really appreciate you taking the time to share your feedback! We’re so happy to hear you had a positive experience with us. If there’s anything else we can do, don’t hesitate to reach out. Have a great day!
I was referred to Support Pets by my neighbor. I was a skeptic at first, but the website provided clear information, instructions, and resources during each step of the process to obtain my ESA letter. My apartment complex accepted the letter without question almost immediately!
Hi Jeff,
Thank you for the kind feedback! It’s amazing to hear that you’re satisfied with our service. If you need any further assistance, we’re always here for you. Have a fantastic day ahead!
Very easy experience! I am so happy Gunny and Neb will be recognized for what they do for me
Hello Faith,
We’re thrilled to hear that you had an easy experience! It’s wonderful that Gunny and Neb will be officially recognized for the support they provide to you. If you ever need any further assistance, don’t hesitate to reach out—we’re always here to help! 🐾💙
Very helpful & complete with what we needed to move into our apartment.
Was very affordable with the discount special that was offered. Plus, was impressed with the added phone call to the Dr. if needed.
Hi Debora,
Your positive feedback truly made our day! We’re so pleased to know you had a great experience. If there’s ever anything more you need, feel free to reach out. Wishing you the best!
I was extremely pleased with how simple the process was to certify my fur baby!
Hello Jasmine,
Thank you so much for your lovely feedback! We’re thrilled to know we met your expectations. Don’t hesitate to get in touch if you need anything else. Have a wonderful day ahead!
It was simple to order the vest as well! The experience was so easy to deal with.
Hello Dorothy,
We’re so glad to hear that you had such a smooth and simple experience on mobile and with ordering the vest! We aim to make the process as easy as possible for you. If you need any more assistance in the future, don’t hesitate to reach out—we’re here to help! 🐾😊
There's another site for the tags and accessories which make it a little confusing. Not sure how to access when any of those things will be mailed but overall easy to set up
Hello Curtissey,
Thank you for your feedback! We’re glad to hear the initial process was easy, but we understand that the separate site for tags and accessories can be a bit confusing. We’ll work on simplifying things to make the experience smoother.
We've sent you a private message with some more information.
If you need any updates on when your items will be mailed or have any other questions, feel free to reach out—we’re here to help! 🐾💙
All I can say is thank goodness for Support Pets. Our condo association is intense and the leadership is not pet friendly.
Hi Dianna,
We really appreciate the kind words! We’re so glad to know you’re happy with our service. If you ever need more support, don’t hesitate to contact us. Wishing you a fantastic day!
Again it was quick and easy to get my ESA registered. Thanks!
Hello Sherry,
Thank you for your wonderful message! It’s great to hear that everything went well. If you need anything else in the future, just let us know. Have an awesome day!
Thank you for providing this service. Always a pleasure, punctual, accurate, supportive
Hi Jennifer,
Your feedback means so much to us! We’re delighted to know you’re satisfied with our service. Don’t hesitate to reach out if you ever need more help. Wishing you a great day ahead!
Love my experience with support pets! The entire process was seamless and had such a quick turnaround in reviewing my request! 10/10 would recommend!
Hello Kayla,
Thank you for your thoughtful feedback! It’s great to hear you had a positive experience. We’re always here if you need more assistance. Have an amazing day ahead!
It was fast easy and the questions where not long. It took exactly 48 hours to get my certificates. And now I can show them to the realtor.
Hi Carlos,
We truly appreciate your kind feedback! Knowing we’ve made your experience a good one means a lot to us. If you need anything else, we’re always here to help. Have a fantastic day!
This was such a smooth and easy process. I would recommend this service. Thank you.
Hi Susan,
Thanks so much for sharing your feedback! We’re thrilled to hear that you had a good experience. Feel free to contact us anytime if you need anything else. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexis,
We truly appreciate you taking the time to share such wonderful feedback! We're glad everything went well, and we’re here if you need any help in the future. Have a great day!