On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was able to move in my home with no problems with my esa letter
The best experience, fast, super friendly, and the best prices. I spent several months exploring options, and I definitely don't regret choosing them. Thank you.
Hello Belinda,
Your kind words really made our day brighter! It’s great to know we could meet your expectations. Don’t hesitate to reach out if you ever need us. Wishing you all the best!
I needed a fast and efficient service to get my dog's emotional support documentation and Support Pets was the best experience I found for an excellent price, without any bureaucracy. I highly recommend it!
Hi Giovana,
We can’t express how grateful we are for your positive feedback! We’re thrilled to know you’re happy with our service. Feel free to get in touch anytime. Hope you have a wonderful day!
It took forever initially for the order bc they keep trying to sell you things.
Hello Lauren,
Thank you for your feedback! We’re glad you found the process simple, but we understand that too many upsell offers can be frustrating. We’ll take your comments into account as we work to improve the experience for our customers. If you ever need any assistance or have questions, feel free to reach out—we’re always here to help! 🐾😊
Support Pets are the best. My dog and myself are no good without each other. We go everywhere together. Otherwise I make excuses not to attend things and I hear she just waits for me to come home when I have to have someone watch her.
Hello Cheryl Q,
Thank you so much for sharing your experience! We’re delighted that everything went well for you. If you need anything in the future, don’t hesitate to contact us. Have a great day ahead!
Fast and responsive and was so worried about my pets and me leaving but now I have the comfort of them staying with me
Hello Emily,
Your kind words are deeply appreciated! It’s fantastic to know we’ve made a positive impact. We’ll always be here if you need assistance in the future. Wishing you a fantastic day!
Using Support Pets to obtain ESA documents for my 2 dogs was as easy as can be. Fill out the questionnaire and they do the rest!
Hi Maryl,
It’s amazing to hear that you had such a great experience! We love hearing feedback like this, and we’ll continue to be here for you whenever you need. Have a lovely day!
Very responsive, fast, and amazing. If you need help, they don't hesitate to help you. Been nothing but a wonderful experience.
Hi Kris,
Thank you for the glowing review! We’re so glad we could meet your needs. If there’s anything else we can do for you, don’t hesitate to ask. Have a great day!
It's very easy to sign up and get registered. My documents were available within 48 hours.
Hello LaTeisha,
We’re beyond happy to hear your feedback! Your satisfaction is what we strive for, so feel free to reach out whenever you need us. Wishing you a wonderful day!
It was very clear how to submit a request, a little pricey but that is expected.
Hello Mairany,
Thank you for your feedback! We’re happy to hear that the process was clear and easy for you. We understand that the cost may feel a bit high, but we hope the service provided meets your expectations. If you have any questions or need further assistance, feel free to reach out—we’re here to help! 🐾😊
I applied and received my documentation very quickly. It was so simple to do. Wish I had done this years ago!
Hi Jeanne,
Your kind feedback really warms our hearts! We’re so pleased you had a good experience, and we’ll be here whenever you need us. Have a fantastic day ahead!
Great customer service - love their customer service - they are great
Hi Ivon,
We’re absolutely thrilled to hear about your positive experience! Thank you for your feedback. If you ever need assistance, feel free to reach out—we’re always here for you. Wishing you an amazing day!
Getting my dog ESA approved was fast easy and I will also be getting the training for PSD certification. I now no longer have to worry about being put out of places and renting because she is now certified.
Hi Melissa,
Your feedback really made our day! Knowing that you're happy with our service means so much to us. If you ever need anything, don’t hesitate to get in touch. Have a fantastic day ahead!
I was able to get my questions answered in a timely manner. And the issue resolved
Hello Kiauna,
We're glad to hear that your questions were answered promptly and that your issue was resolved! If you ever need any further assistance, feel free to reach out—we’re always here to help. 😊🐾
I called multiple times for my ESA letter and I kept getting a prompt telling me to do the questionnaire. Over and over. The customer service representative was rude and no helpful. The second rep I spoke with was helpful somewhat. It was your system that glitches and no one fixed it for a full week. Just horrible.
Hello Fayeshaen,
We sincerely apologize for the frustrating experience you had, and we appreciate your patience. It’s disappointing to hear about the issues with our system and customer service, and we take your feedback seriously. We’re committed to improving both our processes and support team to ensure this doesn’t happen again.
Thank you for bringing this to our attention, and if there’s anything more we can do to assist you, please don’t hesitate to reach out. 🐾💙
I needed a new ESA form quickly for a new apartment I am moving into and they got it to me as soon as possible!
Hello Alexis,
We truly appreciate you taking the time to share such wonderful feedback! We're glad everything went well, and we’re here if you need any help in the future. Have a great day!
Great support team with helping making the renewal process easy
Hi DeAna,
Thank you so much for your kind words! It’s great to know we could provide the experience you were looking for. Don’t forget, we’re always just a message away. Have a wonderful day!
I hope this is a good support experience and will follow through with all the things that it has to offer. I have not received anything yet but hopefully they will follow through
Hello Shirley,
Thank you for trusting us with such an important part of your life. We understand how much your pet means to you, especially during such a challenging time, and we’re here to provide the support you need. Rest assured, you will receive everything as promised. If you have any questions or need assistance while waiting, don’t hesitate to reach out—we’re here for you and will make sure you’re taken care of. 🐾💙
I hope this is a good support experience and will follow through with all the things that it has to offer
Doing everything was easy and quick. I was able to get my dog certified almost right away
Hello Brittany,
Your thoughtful feedback means the world to us! We’re so glad we could make your experience a positive one. Please reach out anytime if there’s anything else we can do. Enjoy your day!
Support Pets is amazing! Has never let me down when needing my ESA letters.
Hi Avery,
We’re delighted to hear you’re happy with our service! Your satisfaction is our priority, and we’re here for you whenever you need us. Wishing you a fantastic day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jotanna,
Thank you for your wonderful feedback! It’s so rewarding to hear that you’re pleased with our service. If you ever need anything, we’ll be right here to help. Have an amazing day ahead!