On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was easy and simple to get my dogs ESA. Took one time and didn't take long to get approved.
Great experience. Super quick. Can't complain. Recommend
Hello Lillian,
It’s so great to hear that you had a good experience! Your satisfaction is our top priority, and we’ll always be here for you. Have an awesome day ahead!
Hi Dion,
Your feedback truly made us smile! We appreciate your kind words and are always here for you if you need anything. Wishing you a fantastic day!
Super quick & simple. Very straightforward. Just answer a few easy questions.
Hi Sheila,
We’re grateful for your review! It’s always a pleasure to know we’re delivering a great experience. Have an excellent day!
My experience was easy and very straight forward. Thank You ESA for allowing me to bring my pet everywhere without hassel
Hi Kashif,
We’re so grateful for your positive feedback! It’s wonderful to know that you’re happy with our service. Remember, we’re just a message away if you need help. Have a great day!
Had a little trouble getting documents but with your alls help I got in and sent them to rental agency and he was excepted.
Hello Veronica,
We’re thrilled to hear that you had a positive experience! Your satisfaction is what drives us, so feel free to reach out anytime you need. Have a great rest of your day!
I have an old dogs name as well on my documents "Bo" bloodhound I don't want him on the documents anymore only Benson I've asked several times but to no avail. Please send documents and only refer to Benson please
Hi April,
We’re really sorry for the inconvenience and the ongoing issue with your documents. It’s important to us that we get this right for you. We’ll prioritize correcting your documents and ensuring that only Benson is listed going forward.
We've sent you a private message with details.
Thank you for your patience, and we sincerely apologize for any frustration this has caused. 🐾💙
Very easy to complete this registration. Helpful for housing and travel.
Hi Linda,
Thank you for sharing your experience! We’re so glad we could meet your needs. If you ever need anything else, don’t hesitate to reach out. Have a wonderful day ahead!
Everything was easy and simple to do the papers came quick and when I needed customer support they were there for me
Hi Danialle,
Your feedback means so much to us! It’s fantastic to hear you had a great experience, and we’ll continue to be here for any assistance you might need. Have an amazing day!
Thank you. You guys are awesome. Very simple to get help and complete task here
Hi Kassidy,
Thank you for your kind words! It’s our goal to make sure you’re always satisfied. We’re always here to help, so feel free to contact us anytime. Have a lovely day!
THE WEBSITE AND INFORMATION WAS EASY TO USE AND I AM STILL REVIEWING ALL OF THE WONDERFUL MATERIAL PROVIDED
Hello Jessica,
Thank you for your feedback! We’re glad to hear that you found the website easy to use and are enjoying the materials provided. If you have any questions or need further assistance while reviewing everything, feel free to reach out—we’re here to help! 🐾😊
I was able to move in my home with no problems with my esa letter
Hi Jotanna,
Thank you for your wonderful feedback! It’s so rewarding to hear that you’re pleased with our service. If you ever need anything, we’ll be right here to help. Have an amazing day ahead!
The best experience, fast, super friendly, and the best prices. I spent several months exploring options, and I definitely don't regret choosing them. Thank you.
Hello Belinda,
Your kind words really made our day brighter! It’s great to know we could meet your expectations. Don’t hesitate to reach out if you ever need us. Wishing you all the best!
I needed a fast and efficient service to get my dog's emotional support documentation and Support Pets was the best experience I found for an excellent price, without any bureaucracy. I highly recommend it!
Hi Giovana,
We can’t express how grateful we are for your positive feedback! We’re thrilled to know you’re happy with our service. Feel free to get in touch anytime. Hope you have a wonderful day!
It took forever initially for the order bc they keep trying to sell you things.
Hello Lauren,
Thank you for your feedback! We’re glad you found the process simple, but we understand that too many upsell offers can be frustrating. We’ll take your comments into account as we work to improve the experience for our customers. If you ever need any assistance or have questions, feel free to reach out—we’re always here to help! 🐾😊
Support Pets are the best. My dog and myself are no good without each other. We go everywhere together. Otherwise I make excuses not to attend things and I hear she just waits for me to come home when I have to have someone watch her.
Hello Cheryl Q,
Thank you so much for sharing your experience! We’re delighted that everything went well for you. If you need anything in the future, don’t hesitate to contact us. Have a great day ahead!
Fast and responsive and was so worried about my pets and me leaving but now I have the comfort of them staying with me
Hello Emily,
Your kind words are deeply appreciated! It’s fantastic to know we’ve made a positive impact. We’ll always be here if you need assistance in the future. Wishing you a fantastic day!
Using Support Pets to obtain ESA documents for my 2 dogs was as easy as can be. Fill out the questionnaire and they do the rest!
Hi Maryl,
It’s amazing to hear that you had such a great experience! We love hearing feedback like this, and we’ll continue to be here for you whenever you need. Have a lovely day!
Very responsive, fast, and amazing. If you need help, they don't hesitate to help you. Been nothing but a wonderful experience.
Hi Kris,
Thank you for the glowing review! We’re so glad we could meet your needs. If there’s anything else we can do for you, don’t hesitate to ask. Have a great day!
It's very easy to sign up and get registered. My documents were available within 48 hours.
Hello LaTeisha,
We’re beyond happy to hear your feedback! Your satisfaction is what we strive for, so feel free to reach out whenever you need us. Wishing you a wonderful day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dee,
Thank you so much for your feedback! We’re glad you enjoyed our service. If you ever have any more questions or need assistance, don’t hesitate to contact us. Have a wonderful day!