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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They handled my request in a timely manner and I received my vest and paperwork quickly. All I need to know is how do I get this renewed every year?
Thank you very much Shirley
It was easy and fast to get my dog registered as an ESA, my options have broadened of places I can bring my dog for support
Hi Angela,
We’re so glad to hear you enjoyed our service! If you ever need help or have any questions, just let us know. Have a great day ahead!
Was easy and quick. The process was easy to follow and got my certificate in 2 days for Gizmo
Hello Dakota,
Thank you for your kind feedback! We're thrilled to know you had a great experience. If you need anything, we're always here to assist you. Wishing you a fantastic day!
I was able to get my emotional support animal paperwork and less than 24 hours!
Hi Daniel,
Your feedback means the world to us! We’re glad everything went smoothly for you. If you need anything, we’re always here. Enjoy your day!
1 month after renewing subscription, I began receiving weekly reminders that I needed to renew again soon. This makes me think the organization only cares about lining their poc k ets.
Hi Karen,
We’re truly sorry for the inconvenience and stress caused by the renewal reminders. Please reach out to our support team, we've sent you an email with further details.
Thank you! Everything was easy and I now get to have my sweet girl with me :)
Hello Jaqueline,
Your positive feedback means a lot to us! We're here for you if you need any further assistance. Have a wonderful day ahead!
The process was very smooth and easy for me.
Looking forward to speaking to a rep from Support Pets.
Hi TJ R.
Thank you for sharing your experience with us! We're so glad you were pleased with our service. Feel free to reach out anytime. Have a great day!
Hello Brant,
We appreciate your kind words and positive feedback! If you ever need any help, don’t hesitate to reach out to us. Have a wonderful day ahead!
Very happy in taking the questions on the survey to qualify for the certification. The process was very easy and all information was received in a timely manner.
Hi Dee,
We're so happy you had a positive experience with our service! If you need anything in the future, we're just a message away. Have a fantastic day!
Fast response and affordable. It given us more information on where and how I can use ESA.
Hello Sheila,
We’re delighted you had such a positive experience with us! If you need any assistance in the future, feel free to reach out. Wishing you a great day ahead!
Took more than 48 hours to receive documents, but support services were very helpful and quick to respond
Hello Tayloranne,
We appreciate your wonderful feedback! We're always here if you need further assistance. Have a great day ahead!
Easy to use and quickly approved. No hard questions. Just simple ones that required less than 5 minutes.
Hi Debra,
Thank you for your lovely feedback! We're happy to have provided a service you're pleased with. If you need anything, we're always here to help. Enjoy your day!
Everything was simple. The only issue I had was I had to fill out the questionnaire again as they said it was missing.
Hello Susan,
We’re so pleased to hear about your positive experience! If there's anything you need, we're always here for you. Have a wonderful day ahead!
This was such a helpful site. It lead me through and answered all my questions.
Hello Camryn,
Thank you for your kind words! We're thrilled that you're happy with our service. Remember, we're just a message away if you ever need anything. Have a great day!
Overall good except one or two questions I had and had a hard time getting answers
Hello Lori,
Your feedback means a lot to us! If you ever need any help, feel free to reach out. We're always here for you. Have a wonderful day!
Wish would give information to give to rental like number or email
Hi Morgan,
We understand how important it is to have the right information to provide to your rental management. If you need assistance or additional documentation for your rental property, feel free to contact us, we've sent you a provate message with more information.
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Hello Mariana,
Thanks for your positive feedback, we appreciate it!
I was walked thru the whole process. Very easy to get everything finished
Hi Grace,
Thank you for the positive feedback! We're so glad you had a great experience. Let us know if there's anything else we can assist with. Have a fantastic day!
I had a great experience with support pets. I was able to receive my ESA certificate within 24 hours and now I am able to save on my pet deposit and pet rent monthly for the whole term of my lease. I love Support Pets
Hi Valentina,
We're thrilled you had such a positive experience with our service! If you need anything at all, don't hesitate to reach out. Wishing you a great day!
Great and fast - used this for my apartment. They were super quick
Hi Nirmal,
Thank you for your wonderful feedback! We're glad to have been of service, and if you ever need us again, we're here. Have an amazing day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shirley,
Your positive feedback made our day! We're so happy to know you're satisfied with our service. We're always here for you, so don't hesitate to reach out. Enjoy your day!