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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I've spent $200 now to get my dog registered as a Service Animal. The XS, although they read 2-9 lbs, doesn't fit around his chest. My Service Animal, Finley, needs a vest so that I can take him into stores! I've requested a Small vest. We'll see if they come through on that...
Overall I am content with the service they provided. I gave them 3 stars because when it was time for me to renew my subscription, it would not accept my original payment. It did not tell me right away that it had trouble processing my payment. Knowing that I used my cc for other charges and it went through fine, I just found it frustrating that I had to repeatedly submit my payment.
Hello Josephine,
We sincerely apologize for the inconvenience you experienced with the payment process during your subscription renewal. We understand how frustrating that must have been, especially when your payment was working fine for other charges. We appreciate your patience and feedback, and we'll work on improving the payment process to avoid this in the future.
Now I can take my fur baby anywhere I go, and no one can stop me. She is so anxious when we leave her, she just shakes and hides. I do not like leaving her alone.
Hi Rose,
Your kind words made our day! It’s wonderful to hear you had a good experience with us. Remember, we're here for you whenever you need. Have a fantastic day!
We received a letter from our HOA saying that we needed to only have two animals in our house. We have three currently. Honestly, I ordered everything because I wanted to make sure that I had enough documentation to show the homeowners association. I am not sure exactly what I ordered
Hi Michelle,
Thank you for your feedback! We’re thrilled that you’re happy with our service. Don’t hesitate to reach out if you need anything. Wishing you an amazing day!
They made this so incredibly easy. And it was the cheapest option by a long shot for 2 pets out of all their competitors.
Hi Andrea,
We appreciate you taking the time to share your thoughts! Knowing that you enjoyed our service means a lot. We're always available if you need us. Have a great day!
A super easy way keep my dog with me all the time and great resources available
Hello Gracyn,
Your positive feedback is much appreciated! It’s great to know we could meet your expectations. If anything else comes up, feel free to reach out. Have a wonderful day!
I have entrusted Support Pets with my fur baby's certification for 2 years. The process is always easy and the service is top tier!
Hi Amanda,
We're so happy to hear you had a good experience! If you ever need further assistance, we’re always here to help. Enjoy your day ahead!
I have not received my ESA gear, ( vest, leash, ESA ID card, ID dog tag) could someone check if it is on its way or did I do something wrong. If so, where can I order her gear (Gigi) from?
Hi Rosemary,
We’re really sorry for the delay with your ESA gear! Please reach out to our customer support team, with your order details, we've sent you a private message with further details.
The website was user-friendly and customer-service was prompt with replying. They got my papers back to me within 24 hours of applying. They even offered me a deal to add another pet for FREE when renewing my ESA papers.
Hello Elaine,
Thank you for your kind message! It’s fantastic to know you were satisfied. We’re just a call or message away if you need anything. Wishing you a wonderful day!
Hello Laura,
We’re truly sorry to hear about the delay and incorrect email, as well as the issue with your refund. That’s not the service experience we aim to provide. Please reach out to our support team, we've sent you details on a private message.
We’ll prioritize resolving this for you, including ensuring you receive the refund if applicable.
We apologize for the frustration this has caused and are here to help make things right! 🐾💙
Hi Lori,
We truly appreciate your positive review! It means a lot to us, and we’ll be here whenever you need any assistance. Have a great day ahead!
Support pets makes the ESA process a breeze. They are very organized and the customer service if great 😊
Hi Roxana,
Your positive feedback means a lot to us! We're here if you ever need further assistance. Have an amazing day ahead!
I'm glad I found this website it was easy for me to register my dog and now I don't half to worry bout him being stuck in the house.
Hello Briesan,
It’s great to hear you had a positive experience! We’re always here if you need any help. Wishing you a fantastic day!
Simple process. Received documents quickly. I would recommend.
Hello Susan,
Thank you for your feedback! We’re so glad we could assist you. If you ever need further help, don’t hesitate to reach out. Have a fantastic day!
I have a Cane Corso and I suffer from stress and anxiety and she help calm my anxiety. Support pets got my ESA approved and the documents to me quickly. I did have a little hiccup and had to chat with support but they identified the issue and took care of it quickly and efficiently. Make sure to check your junk folder also.
Hi Amanda,
We’re thrilled to know you had a great experience! Remember, we're always here for you if you need anything. Enjoy your day!
Super smooth and took less than 5 minutes. I was recommended this by a friend and I'm behind grateful for going on this website.
Hello Mizael,
Your feedback means the world to us! We’re happy to know you’re pleased with our service. If you need anything, feel free to reach out. Have a great day!
Everything was pretty smooth and i recorded my documents pretty quickly
Hello Quintravious,
Thank you for your wonderful feedback! We’re always here if you need any assistance. Wishing you a fantastic day ahead!
Hello Bryan,
We're glad you had a positive experience! Feel free to reach out if you need further assistance. Have an amazing day!
Received help after I couldn't log in and reps went above and beyond to make sure I had what was needed
Hi Victoria,
We appreciate your kind words! If there’s anything else we can help with, don’t hesitate to contact us. Have a great day ahead!
The process was smooth and easy. I received my documents faster than expected.
Hi Jonathan,
Thank you for your feedback! We're so happy to know you're satisfied. We’re here for you if you need anything. Enjoy your day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello D D.
We’re sorry to hear about the sizing issue with your dog’s vest and understand how frustrating that can be. It sounds like there was a mismatch in sizing, and we appreciate your patience as you wait for the Small vest.If you need help you can reach our Customer Support at anytime.
We've sent you a private message with details included.
Have a great day!