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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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There are still places that will not accept my dog saying she is not the right kind of support.
Easy process for my furry baby! I needed documentation for housing options.
Hello Charolett,
Thanks so much for the positive review! It’s always great to know when we’re doing things right. Don’t hesitate to get in touch if you need anything else. Have an amazing day!
Great experience, the overall service has been great. Thank you
Hi Brandon,
We can’t thank you enough for your feedback! We're so glad to hear that you had a great experience. Feel free to reach out if you need any further assistance. Have a wonderful day!
Having my cats and knowing no one can take them away from me is a huge load of my mind
Hi Wendi,
Your thoughtful feedback made our day! We’re so pleased we could meet your expectations. If you ever need more help, we’re always here. Have a fantastic day ahead!
If you follow the directions sent to you about creating an email address and password, you will receive your documents via your email address. I have tried reaching them through their phone number and all their emails addresses with no success which I find Very Frustrating to say the least. I ordered the vest leash and card package which I paid for and have no idea when or if it will arrive. Better and easier customer support service would be greatly appreciated.
Hello Debra,
We’re truly sorry for the frustrating experience you've had with our service and the lack of communication. We understand how important it is for you to receive the items you ordered, and we apologize for the delays and lack of response.
Please reach out to us again, we've sent you a private message with more details.
We will prioritize addressing the situation, including the missing vest, leash, card, and CD. We’ll also work to improve our customer support and make sure this doesn’t happen again.
We sincerely appreciate your patience and will do everything we can to resolve this quickly. 🐾💙
Yes, I have received my document however it was filled out incorrectly on multiple occasions and attempts. I am not sure why is that nonetheless I am not pleased you all service none.
Hi Daniel,
We’re truly sorry to hear about the repeated errors with your documents, and we understand how frustrating this must be. This is certainly not the experience we aim to provide. Please reach out to us, we've sent you a private message with details on how to reach our Customer Support.
We appreciate your patience and are committed to making things right. 🐾💙
Very easy to navigate. Quick and simple. The certificate is good for one year.
Hi Rachel,
Thanks for your review! We’re delighted to know you had a positive experience. Have an excellent day!
Thankfully had an easy and helpful experience that helped me get the certification needed for my own wellness and barriers
Hi Amanda,
Thank you so much for the lovely feedback! It’s fantastic to know you’re happy with our service. If you need anything else, we’re always available. Enjoy your day!
Fast and easy. Got my paperwork and there were no questions asked by my new landlord.
Hi Amanda,
We’re absolutely delighted to hear about your positive experience! Thank you for sharing it with us. Don’t hesitate to reach out if you ever need more assistance. Have a great day ahead!
The process was quick and painless. Now there are no worries when taking my little companion anywhere.
Hi Deborah,
We’re so grateful for your kind words! It’s wonderful to hear that everything went smoothly for you. Feel free to contact us if you need anything else. Have an amazing day!
Hi Jada,
Thank you for taking the time to share your experience! We’re so happy we could provide the support you needed. Don’t hesitate to get in touch if there’s anything else we can do. Have a wonderful day!
Thank you so much for helping me find a solution to keep my furbabies with me while I move into a place that would be completely unavailable otherwise
Hi Olivia,
We truly appreciate your positive feedback! It’s great to know we’re on the right track. If you need any further help, we’re always just a message away. Have a fantastic day ahead!
It was easy to submit for ESa documents. This gives me comfort being able to take my dog with me on trips rather than boarding him or leaving him alone for hours.
Hi Barbara,
Thank you so much for your kind words! It means a lot to us. We're always here if you need anything in the future. Wishing you a great day ahead!
It didn't take me long to fill out the information and I got my paperwork two days later. Very simple!
Hi Genesis,
We’re so happy you had a great experience with us! Your feedback keeps us motivated. If you need anything, feel free to reach out. Have an amazing day!
It was easy just answer the question and follow the instructions. You find out if you prequalify in just a few minutes and then and less than 48 hours you find out if the doctor approves you or not from your state
Hello Michelle,
Thanks for the wonderful feedback! We’re thrilled to know everything went well. If you ever need help, don’t hesitate to contact us. Have a fantastic day!
I was able to make my dog able to be with me in public, to there at times when I feel uneasy. This service makes it possible.
Hi Marnie,
Your positive feedback really made our day! It’s a pleasure serving customers like you. We’ll be here whenever you need us. Enjoy your day!
The most challenging part of this was not having an address or facility to note in my lease with regard to the practicing physician.
Hello Christopher,
We’re grateful for your feedback! If you need anything we are here for you. Have a great day ahead!
Hi Niyah,
We truly appreciate your kind words! It’s great to know you’re satisfied with our service. Reach out anytime if you need assistance. Have an awesome day!
So far good
I can't say more at this time I just received the documents. I have not gotten best ect yet
Hi Maggie,
Thanks so much for sharing your experience! We’re delighted to know you’re happy with what we offer. Don’t hesitate to contact us whenever you need help. Have a wonderful day!
Great support from ESA. I received my letter for my 11-year-old cat and 3-year-old Husky, but the timing could improve.
Hi Leidiana,
Thank you for your feedback! We're glad to hear that you received your ESA letter for both your cat and Husky. We appreciate your patience and will take your comments about timing into consideration to improve our service. If you need any further assistance, don’t hesitate to reach out—we’re always here to help! 🐾😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wendy,
We’re sorry to hear that some places haven’t accepted your dog, and we understand how important it is for you to have her with you, especially in stressful situations. While Emotional Support Animals (ESAs) don’t have the same public access rights as service animals, many places may still be understanding if you explain your situation and provide your ESA letter.
Thank you for trusting Support Pets, and we’re here to assist you whenever you need! 🐾💙 If you have any questions or need further support, feel free to reach out.