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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Cumplieron lo prometido es muy recomendable llego antes de lo previsto lo recomiendo están atentos si te llego la información estoy bastante satisfecho
My documents were provided in a timely manner. Very informative.
Hi Darlene,
Thanks so much for the positive review! We’re thrilled everything went well for you. Have a wonderful day!
Satisfied with the process to get my animals approved to be emotional support animals
Hello Rebecca,
Thank you so much for your feedback! It’s really great to hear that you had such a positive experience. We’re always here for you, so don’t hesitate to reach out if you ever need anything. Have a fantastic day ahead!
Fantastic work really fast, helpful with the apartment I need rent
Hi Jaqueline,
Wow, your kind words just made our day! We're so glad everything worked out well for you. If there’s anything more we can do, feel free to contact us. Wishing you a wonderful day!
I really needed the letter for where i stay. And thanks to Support Pets they made it possible for my dog to stay with me. Thanks
Hi Taraja,
We appreciate you taking the time to share this! It’s amazing to hear you’re happy with our service. If you ever have any questions or need support, just let us know. Have a fantastic rest of your day!
I heard about this website from a friend and was in a hurry to esa for my cats! They made it very quick and it was an easy process
Hi Isabella,
Your feedback is truly heartwarming! We’re delighted to hear you enjoyed your experience. If you need anything else, we’re always just a message away. Have a lovely day ahead!
The process was incredibly smooth and easy, allowing me to complete everything from home. As someone with severe anxiety, this was the best experience I could have hoped for.
Grace was wonderful in answering my questions. I knew my dog was supportive, As an OTR Truck driver I have high blood pressure. I failed the first time, but when I brought Lucy in with me for 10 minutes my pressure dropped 10 points and i passed. Dogs are the best at relaxing and getting rid of stress.
Hi Carolyn,
Thank you so much for your kind words! It’s customers like you who keep us motivated to do our best. We’ll always be here if you need anything. Hope you have a wonderful day!
I registered boat dogs and just got one. No walking leash and no vest. I'm not for the second dog. What are you supposed to do? Share it I cannot take 2 dogs at 1 time with me.
Hi Rachel,
We’re really sorry for the confusion regarding your order for both of your dogs. It sounds like you only received items for one dog instead of both, and we understand how frustrating that can be. Please reach out to our Support Team, a private message was sent to you including details.
We’ll make sure to resolve this as quickly as possible. Thank you for your patience, and we’re here to help! 🐾💙
Very quick and very helpful customer support was very helpful
Hi Gerrick,
Thank you for such thoughtful feedback! It’s a pleasure to know you had a positive experience. We’re always here to help, so don’t hesitate to reach out anytime. Wishing you a fantastic day ahead!
By law ADA you do not have to provide any proof the only thing that others can be inform of is what task you dog does for you i.e. One talk could be that Theo keep you calm in stressful or high anxiety situations 😉 do your research and make your own conclusion just to be on the sage side i did renew my Nemo husky dog but the choice is your again you don't necessarily need it but I'm my opinion it doesn't hurt
Hello Gerard,
Emotional Support Animals (ESAs) are not protected under the Americans with Disabilities Act (ADA). The ADA only grants public access rights to service animals specifically trained to perform tasks related to a person's disability. ESAs, however, are primarily protected under the Fair Housing Act (FHA), which allows them to live with their owners in housing that may not normally allow pets, without extra fees.
That said, many establishments may still allow ESAs, especially if you provide them with an ESA letter.
I've looked at many different options and this was by far the best one
Hello Breeyona,
Your feedback brightened our day! So glad we could help. Hope you have an awesome day too!
Very quick turnaround and quite informative. It's a huge mental burden lifted!
Very easy, & throughly explained. They answered all my questions & provided well timely mannered customer service when needed. As well with good merchandise
Hi Quientin,
Your feedback made us smile! We're so glad we could assist you, and if you ever need anything else, just let us know. Have a wonderful day!
I got exactly what I needed to have my dog May accepted as a comfort animal by the apartment complex we are moving into. That allowed us to save the dog fee and the monthly dog fee which was very much appreciated.
Hi Paul,
Thank you for your message, and we’re glad to hear that May was accepted as a comfort animal and that you were able to save on fees! 😊
As for the harness, it comes in just one standard color (red), so unfortunately, we’re unable to change it to pink.
We appreciate your positive feedback!
My experience has been great. They're customer and pet focus and friendly! Quick responses and turn around time,
Hi Ashella,
We’re thrilled to hear you enjoyed our service! Thank you so much for your kind words. Don’t forget, we’re here whenever you need us. Have an amazing day!
Thanks for making the process so easy! Enjoyed getting my dog ESA certified.
Hi Alyssa,
We can’t thank you enough for taking the time to share your thoughts. We’re delighted that you had a good experience! If you ever need further assistance, feel free to reach out. Wishing you a fantastic day!
Hi Jhony,
Your feedback is greatly appreciated! We’re glad we could be of help, and we’ll continue to be here for you whenever you need us. Have a wonderful day ahead!
The customer service was excellent. The customer support I received was impeccable.
Hi Benilda,
Thank you so much for your encouraging feedback! We’re thrilled to hear that everything went smoothly for you. Feel free to contact us anytime. Have a fantastic day!
I received my certification based on my answers to the psychologist survey. It was painless. Looking forward to having my PSD by my side as I navigate this new uncertain chapter of my life with cancer.
Hi Charles,
Thanks for sharing your thoughts! We’re happy to know you’re pleased with our service. Have a fantastic day ahead!
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Hola Pedro,
¡Muchas gracias por la reseña positiva! Nos alegra mucho saber que todo salió bien para ti. ¡Que tengas un día maravilloso!