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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Filling out the application was easy and getting my documents was so fast. I'm about to move and was recommended to register my dogs. My dogs are a very important part of my life, and I cannot imagine being without them. They help me with my anxiety and depression, and bring me feelings of purpose and belonging. It's about time I registered them!
Good experience, fast, the only thing Is that I'm still waiting on additional orders such as his id and vest.
Thank you, Sofiya, for your kind words and for highlighting the quick service you experienced. We apologize for the delay with the additional orders like the ID and vest and are working to get those to you as soon as possible. Please feel free to reach out if there’s anything else we can assist with in the meantime!
I would like to say the process is easy and good. I already told a few people about it. Great Job
Thank you, Dawn, for sharing your positive experience and recommending us—it means a lot. We’re glad the process was smooth for you and appreciate your support. We look forward to continuing to serve you and your pet with care.
The experience was misleading at best. Initially the applicant is told the vest and other accessories were included, then you are told you have to purchase a vest, leash, etc...
You are bombarded with additional purchases after the application is approved.
Karen, we’s appreciate you taking the time to share your experience and apologize for any confusion regarding purchases. Your feedback is important to us, and we are committed to improving clarity moving forward. Please don’t hesitate to reach out directly so we can address any concerns and ensure a positive experience in the future.
Amber, thank you so much for sharing your positive experience! We're happy we could make the process easy and fast for you—knowing it felt worthwhile means a lot to us. We truly appreciate your kind words and support.
We have had a very good experience, with the program. However I have 1 problem. Both dogs are on Ryder's certificates, cards and paperwork. This is NOT correct, Nipsey belongs on his own certificate, card and paper work due to the fact he is my daughters emotional support. Nipsey is NOT my dog he only lives at our house temporarily due to my daughter moving in for a bit. The two of them will be moving out by December of 2025. Please let me know how we can fix this mistake promptly. I don't know if I should mail back Ryder's information back so you guys can separate the two dogs. I will need Nipsey to be on my daughters account. Her name is Deja Hill, DOB 01/25/1999. Deja and Nipsey have been together for about 6 years. Please tell me how to move forward fixing this mistake. I do apologize for any inconvenience this is causing, however we need Nipsey to have his own certificate, card, paperwork and vest. You are welcome to call me or email me on my work email. *******@rcsetx.org cell # *******909.
Dear Melinda, thank you so much for sharing your experience and bringing this to our attention. We truly appreciate your patience and care, and we'll make getting Nipsey's certification separated and updated for Deja as smooth and swift as possible—our team will reach out directly to you shortly. Please rest assured, we’re here to make sure everything is just right for both Ryder and Nipsey.
Update dog permit, however I didn't use the QR code because I don't know how to use it. I eed a plastic physical card
Hi Sherrie, thank you for sharing your feedback and for the good conversation! We understand that using the QR code can be tricky, so we'll gladly provide a physical plastic card for your dog's permit—feel free to reach out anytime to arrange that. Your ease and satisfaction are important to us!
I was writing regarding PSD documents. I repeated course would love to and need to get something verifying completion. I can't get a response from ICT.
You guys respond quickly.
Thank you for your kind words, Robert. We’re glad to hear our team is responsive and apologize for the trouble you’ve had with obtaining verification of course completion. Please feel free to reach out directly so we can assist you in resolving this promptly.
The process is quick and easy. Documents arrive well under the 48 hr window.
Hi Christy, thank you for your kind words! We're so glad to hear that the process was quick and smooth for you – making things easier for you and your pet is what we strive for every day. If you ever need anything else, we're here to help!
I needed a muzzle did t know what size so they took the time to help me figure.out what was the right fit even gave me options on where to go
Renee, thank you for noting how we helped find the right muzzle size and suggested options. Taking the time to assist your pet’s needs is important to us, and we appreciate you sharing your experience.
Very supportive with follow up emails and making the entire process simple to follow, where I made the choices in the products and services which I felt were the best fit for myself and my conditions.
Hi Linda,
We’re so glad to hear you felt supported throughout the process and that everything was simple and straightforward for you. Thank you for sharing your experience with us — it means a lot to know we could help make things easier.
Very easy to understand. Step by step instructions. Received my ESP documentation within a timely manner. Overall a really good experience. I have a second dog I am going to register.
Hi Heidi, thank you so much for your kind words! We're thrilled to hear the process was smooth and speedy for you, and we look forward to helping with your second dog’s registration soon. Your trusty companionship means a lot to us, and we're happy to be part of it!
I'm now able to take my dog almost anywhere thanks to Support Pets! I don't have to worry about leaving him home alone because now he goes everywhere with me.
Thank you, Berwin! We're delighted to hear that your dog is joining you more places and enjoying the adventure. We're here whenever you need support to keep making those moments easy and worry-free.
If I had any questions they were always there to quickly answer me. The documents were delivered quick as well!
It was so easy to work with you. You didn't let me feel embarrassed of my situation of needing a support animal. The process was professional and quick. The people were always available to help.
Shehrat, thank you so much for sharing your thoughtful review. We're truly grateful to have made the process smooth and comfortable for you, and it means a great deal to know our team was able to support you with compassion and professionalism throughout. We look forward to continuing to assist you whenever needed.
The process was super easy, and I received my documents within 24 hours. Everything was straightforward and stress-free—I'd definitely recommend this service!
Hi Janel, thank you so much for sharing your experience! We're delighted to hear the process was quick and seamless for you, and truly appreciate your recommendation. Looking forward to being here whenever you need us next!
Id like to know what the hidden fees of $87 were for? I thought it was for the jacket the ESA CARD, and the tag.
NoPE
Hi Lesa, thank you for sharing your experience and bringing this to our attention. We’re genuinely sorry the fees weren’t clearer and would like to review your case personally to make sure everything is straightforward moving forward. Please feel free to reach out to us directly so we can help clarify and resolve this for you.
Quick and easy and always available for questions. Would recommend everyone!
Thank you so much for your kind words, Mildred! It’s wonderful to hear that you found our team quick and helpful—we truly appreciate your recommendation and look forward to caring for your pet needs whenever you reach out.
My card isn't up until next year. I believe I paid extra for a extra year not sure but they said it was a mistake I don't think it was. So I'm not to happy with that.
Hi Robin, thank you for sharing your experience—addressing concerns around service details is very important to us. We truly value your perspective and are committed to reviewing your case fully so any confusion can be resolved amicably. Please feel free to reach out directly so we can assist.
There was an approval in no time, the papers and vest fallowing shortly after that. Thanks support pet, 🐕 y'all r amazing. Easy as can be.
Awesome! Thank you, Margaret! We’re glad you had a fast and friendly experience. Count on us
The process to getting little Bronco ESA certified was easy, and quick. I'd like to see more shipping updates or more statuses be available after purchasing any support gear. But doing this was very simple and efficient.
Thank you for sharing your experience! We’re glad Bronco’s ESA certification was easy and that our team could assist you. We appreciate your feedback about shipping updates and will keep it in mind to improve.
Thanks for trusting and choosing us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Savannah! We're so glad the process was quick and simple because we know how important your dogs are to you—it’s wonderful to hear they bring such meaning to your life. Wishing you all the best with your move and continued moments of joy with your furry companions!