On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The process was quick and easy! My only heads up is when it asks how many dogs you have its going to register the amount you pick! So if you have 3 dogs but only want one registered, when it asks how many you have, say 1.
Perfect timing for my move in date, my friend recommended I sign up and the service was fantastic, thanks!
Hi Nyj,
Thank you for the kind words! We’re happy we could help, and hope you enjoy the rest of your day!
Easy process, professional and very fast. I was worried about being able to keep my pet and this helped as she does provide me support.
Hello T A,
Your positive feedback means so much to us! Thanks for choosing us, and we hope you have an amazing day!
This has been very helpful, and so far a very calming experience. Thank you for not increasing my anxiety more than it already gets.
Support pets is a very good company when it comes to getting the service you and your pet need. They are reliable and have everything you need to make your pet a service animal. Thank you
Hello Barry,
Thank you for your lovely feedback! We’re thrilled to hear everything went well. Wishing you a wonderful day ahead!
I'm very happy with how fast the response came in with my ESA documents! Even when I had question the online chat support was very helpful and available to me at a time when most businesses were closed- so it was convenient for my schedule. Now I'm waiting to receive my order for an ESA vest, ESA leash, and Genius Tag! I can't say how excited I am for the Genius Tag, a non-invasive way to look for my pet if they ever get lost really gives me alot of peace of mind.
Hello Tax,
We're so happy to hear that you had a great experience with our quick response time and that the online chat support was helpful and convenient for you! It’s wonderful to know that it worked well with your schedule, especially during times when many businesses are closed.
We’re excited for you to receive your ESA vest, leash, and Genius Tag! The Genius Tag is definitely a great tool for peace of mind, and we’re glad it’s giving you that extra sense of security for your pet.
Thank you for your kind words, and if you ever need anything else, we’re always here to help!
Hi Josue,
We’re so grateful for your kind words! It’s great to hear everything went smoothly. Wishing you a great day ahead!
Hello Jared,
Thank you so much for sharing your feedback! We’re happy to hear you had a good experience. Hope you have a wonderful day!
Quick service! I am awaiting my dog's other physical items. I understand that the weather delays are playing a part in this. Overall the customer service/communication is good!
Hello Tonya,
Your kind words are much appreciated! We’re thrilled to know you’re satisfied with our service. Have a great day!
Estuve 3 semanas angustiada por como Cerificar a mi gata NOVA, hice contacto con varias Companias y no resulto. Con Support Pets fue rapido y confiable. Gracias por apoyarme.
Hola Mariela,
¡Muchas gracias por compartir tu experiencia! Nos alegra mucho saber que pudimos ayudarte a certificar a tu gata Nova de manera rápida y confiable. Sabemos lo importante que es tener a tu mascota a tu lado, especialmente en momentos difÃciles. Si necesitas más ayuda en el futuro, no dudes en contactarnos. ¡Estamos aquà para apoyarte!
This was very easy. My baby comes home tomorrow as a brand new puppy and he's already going be registered and ready to support me everywhere I go I give thanks to this website because they helped me within hours and I appreciate the help.
Very good experience. Provided an efficient and informative process.
Hi Zoe,
We’re so happy to hear everything went well for you! Thanks for the review, and have an amazing day!
Super easy process. Took a short quiz and they reviewed all my problems and approved me for my precious companion to go with me everywhere and support me in times of stress
Hello Leslie,
Thank you so much for the kind words! We're really happy to hear you had a great experience. Wishing you an amazing day ahead!
I received my ESA letter within 24 hours from my request. I was able to have a $300 pet deposit and $30/month pet fee waived because of my ESA letter!
Hello Ashley,
Thank you for your positive review! We’re glad we could meet your expectations. Wishing you a fantastic day ahead!
Super quick process and would recommend to anyone interested in getting their pets certified!
Hello Lyndsey,
Your feedback really made our day! We’re so happy we could help. Have a great day!
Simple process. Affordable and fast. Thank you for helping me with my fur babies.
Hi Angela,
We really appreciate your positive feedback! We’re thrilled to know everything worked out. Have a great day!
Hello J'lisa,
Thanks for sharing your positive experience with us! We’re delighted to hear you’re happy with everything. Wishing you a wonderful day!
I needed the documents provided by this site to have my dog be able to stay with me in my apartment with no pet fees my apartment doesn't allow pets unless they are service animals. Thank you again for helping my dogs. Stay with me.
Hi Cole,
Thank you for your kind feedback! It’s wonderful to know you had a good experience. Wishing you a fantastic day!
Results were fast and docs received less than 24 hours. Haven't used yet; can't comment on validity and acceptance by landlords.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Caidence,
We really appreciate your review! It’s always great to hear from satisfied customers. Have a fantastic day!