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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Questionnaire was simple to fill out and approval was very quick and customer support is very responsive.
Wonderful friendly conversation about the importance of the support pets
Hello Ronald,
Thank you for the positive review! We're happy to know everything met your expectations. Have an amazing day!
Excellent and quick! Did not expect for such a quick turnaround and wonderful information.
Hello Elizabeth,
Your feedback means a lot to us! We’re glad everything went smoothly. Hope you have a great day!
It was an easy process. I would recommend it to my friends and family
Hello Wilma,
We appreciate your kind words! It’s always a pleasure to know we’re meeting expectations. Have a wonderful day!
It was a fast and seamless experience that had a quick response and just made my life that much easier
Hello Oriana,
We're so glad to hear your experience was a good one! Thanks for the feedback, and have a wonderful day ahead!
Process was smooth and easy… made me feel better that it was done so quickly and good deals
Hi Nadya,
Thanks for the positive review! We’re happy we could help. Enjoy the rest of your day!
The process was smooth and easy! I didn't know that getting the ESA document wasn't going to be this easy. I got my document in less than a day
Hello Victoria,
We’re delighted to hear you had a good experience! Thanks for sharing, and have an awesome day!
The process was simple. I did not like however that a place that is helping people with emotional support because of depression, anxiety and others. And when you don't upgrade your purchase to include extras you have to select "no I don't care about my animal that much" I understand sales tactics but I think that was extremely insensitive and made it really hard for me to click but I knew it was not necessary for my situation.
Hello Leslie,
Thank you for your feedback, and we're sorry to hear about your experience. We genuinely appreciate your honesty and understand how that messaging could have felt insensitive, especially given the nature of the service we provide. We aim to support our customers in a compassionate way, and it sounds like we missed the mark here. We’ll certainly take your comments to heart and review how we present those options to ensure we’re being thoughtful and respectful of everyone’s needs. Thank you again for bringing this to our attention, and we hope the rest of the process went smoothly for you. If there’s anything else we can assist with, please don’t hesitate to reach out.
Process was quick and easy. I'm very happy with how easy they made it.
Hello Madyson,
Thank you for taking the time to share your thoughts! We’re so glad everything worked out for you. Wishing you a fantastic day!
Hi Honey,
Thanks for the positive review!
Have a great day.
A note from my therapist was enough however I spent unnecessary money out of fear. You do not need both. It's great in a pinch. I wish their was an option for a refund.
Hi Kalvin,
We’re sorry to hear that you felt you spent unnecessarily, but we're glad you found the service helpful in a pinch. If you'd like to explore refund options, please reach out to our support team, we've sent you a private message wth details.
We appreciate your feedback, and we're here to help!
This was a quick and easy way to get my dog certified. Thank you!
Hello Brittany,
Your feedback brightened our day! We’re thrilled you had a good experience. Hope you have a wonderful day ahead!
The process was quick and easy! My only heads up is when it asks how many dogs you have its going to register the amount you pick! So if you have 3 dogs but only want one registered, when it asks how many you have, say 1.
Hi Caidence,
We really appreciate your review! It’s always great to hear from satisfied customers. Have a fantastic day!
Perfect timing for my move in date, my friend recommended I sign up and the service was fantastic, thanks!
Hi Nyj,
Thank you for the kind words! We’re happy we could help, and hope you enjoy the rest of your day!
Easy process, professional and very fast. I was worried about being able to keep my pet and this helped as she does provide me support.
Hello T A,
Your positive feedback means so much to us! Thanks for choosing us, and we hope you have an amazing day!
This has been very helpful, and so far a very calming experience. Thank you for not increasing my anxiety more than it already gets.
Support pets is a very good company when it comes to getting the service you and your pet need. They are reliable and have everything you need to make your pet a service animal. Thank you
Hello Barry,
Thank you for your lovely feedback! We’re thrilled to hear everything went well. Wishing you a wonderful day ahead!
I'm very happy with how fast the response came in with my ESA documents! Even when I had question the online chat support was very helpful and available to me at a time when most businesses were closed- so it was convenient for my schedule. Now I'm waiting to receive my order for an ESA vest, ESA leash, and Genius Tag! I can't say how excited I am for the Genius Tag, a non-invasive way to look for my pet if they ever get lost really gives me alot of peace of mind.
Hello Tax,
We're so happy to hear that you had a great experience with our quick response time and that the online chat support was helpful and convenient for you! It’s wonderful to know that it worked well with your schedule, especially during times when many businesses are closed.
We’re excited for you to receive your ESA vest, leash, and Genius Tag! The Genius Tag is definitely a great tool for peace of mind, and we’re glad it’s giving you that extra sense of security for your pet.
Thank you for your kind words, and if you ever need anything else, we’re always here to help!
Hi Josue,
We’re so grateful for your kind words! It’s great to hear everything went smoothly. Wishing you a great day ahead!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roby,
We’re so happy to hear you’re satisfied with our service. Thanks for choosing us, and have an amazing day!