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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Smooth and easy to maneuver thru the paperwork and I received my acceptance email within a very short time! Very easy access to my documents now I can take my fur baby with me. We are so happy! Thank you,thank you for giving me a little less stress...
Was so glad it was quick and easy--I was having trouble with a different website and this one have a great sale! Truly wouldn't have gone through here if it wasn't on sale.
Hi Cora,
We really appreciate your feedback! It's wonderful to know you're happy with our service. Hope your day is fantastic!
Getting my dog to be an ESA animal was very easy. Website was easy to use and the instructions are very thorough. I got my ESA documents at a timely matter.
Hi Kristina,
Your feedback made our day! We're so happy to have helped. Wishing you a fantastic day!
It took a few tries for me to submit my request, because of website errors. Other than that, I'm happy with the service!
Hello Jessica,
Thank you for your feedback! We apologize for the website errors you encountered, but we're glad to hear that you’re happy with the service overall and found it affordable. If you have any further questions or need assistance, feel free to reach out—we're here to help!
I am going through the most trauma of my life right now and support pets has made it easy to keep my dog safe by my side through it all. Thank you so much for everything you've done for my family!
-Lauren
Hello Lauren,
We are so sorry to hear that you’re going through such a difficult time, but we’re incredibly grateful to know that Support Pets could help keep your dog by your side when you need them the most. Dogs offer such comfort during tough moments, and we’re honored to have been part of making that possible for you and your family.
If there’s anything else we can do for you, don’t hesitate to reach out. Thank you so much for your kind words, and we’re wishing you strength and comfort as you navigate through this tough period.
Easy and efficient. Everything is explained thoroughly and accurately
Hi Michael,
Thank you for the great review! We're so glad we could meet your expectations. Hope you have a fantastic day!
Got the paperwork the next day yay awesome thank you so much for the help I appreciate it I will be there in a few minutes I love you so much and I hope you have a great day and I will talk to you later bye love you bye love
Hi Megan,
We're grateful for your positive feedback! Thanks for sharing your thoughts, and have a great rest of your day!
Support pets made it possible for my doggo to be able to be with me when and where I need him. It's fast, super easy and efficient.
Hello Brandy,
We really appreciate your review! It's always a pleasure to know everything went well. Hope you have a fantastic day!
Great doing business with you; you've made my stress levels go down. This is a relief. Thanks so!
Hello Robin,
Thank you for the wonderful feedback! We're thrilled to know you're satisfied. Hope you have a great day ahead!
Thanks for everything you have done have a great day. ()()()(
Hello Vianney,
Your kind words made our day! We're so glad we could help. Wishing you a fantastic day ahead!
It was shot and simple and very easy to get through. Thank you for making so simple and affordable for my animals to help me with their support. It means a lot that there are people out there that care so much about mental health
Hi Heather,
We truly appreciate your feedback! It means a lot to us. Have a fantastic day, and feel free to reach out anytime you need us!
It was really easy to sign up and I got all the paper work in a couple days which was very convenient.
Hello Gloria,
Thanks for sharing your positive experience! We're so glad we could help. Have a wonderful day ahead!
Questionnaire was simple to fill out and approval was very quick and customer support is very responsive.
Hi Roby,
We’re so happy to hear you’re satisfied with our service. Thanks for choosing us, and have an amazing day!
Wonderful friendly conversation about the importance of the support pets
Hello Ronald,
Thank you for the positive review! We're happy to know everything met your expectations. Have an amazing day!
Excellent and quick! Did not expect for such a quick turnaround and wonderful information.
Hello Elizabeth,
Your feedback means a lot to us! We’re glad everything went smoothly. Hope you have a great day!
It was an easy process. I would recommend it to my friends and family
Hello Wilma,
We appreciate your kind words! It’s always a pleasure to know we’re meeting expectations. Have a wonderful day!
It was a fast and seamless experience that had a quick response and just made my life that much easier
Hello Oriana,
We're so glad to hear your experience was a good one! Thanks for the feedback, and have a wonderful day ahead!
Process was smooth and easy… made me feel better that it was done so quickly and good deals
Hi Nadya,
Thanks for the positive review! We’re happy we could help. Enjoy the rest of your day!
The process was smooth and easy! I didn't know that getting the ESA document wasn't going to be this easy. I got my document in less than a day
Hello Victoria,
We’re delighted to hear you had a good experience! Thanks for sharing, and have an awesome day!
The process was simple. I did not like however that a place that is helping people with emotional support because of depression, anxiety and others. And when you don't upgrade your purchase to include extras you have to select "no I don't care about my animal that much" I understand sales tactics but I think that was extremely insensitive and made it really hard for me to click but I knew it was not necessary for my situation.
Hello Leslie,
Thank you for your feedback, and we're sorry to hear about your experience. We genuinely appreciate your honesty and understand how that messaging could have felt insensitive, especially given the nature of the service we provide. We aim to support our customers in a compassionate way, and it sounds like we missed the mark here. We’ll certainly take your comments to heart and review how we present those options to ensure we’re being thoughtful and respectful of everyone’s needs. Thank you again for bringing this to our attention, and we hope the rest of the process went smoothly for you. If there’s anything else we can assist with, please don’t hesitate to reach out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pam,
We're thrilled to hear your experience was positive! Thank you for sharing, and have a great day ahead!