On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I would want everyone to get this if they have dogs or puppies
Support Pets made my process so easy. I filled out the survey and immediately got approved for an ESA.
Hi Ellee,
Thank you for sharing your experience with us! We're so glad we could help. Hope you have a great day ahead!
It was quick and easy-to-use. There was no hassle, just answered the questions.
Hi Joy,
We really appreciate you taking the time to leave feedback! It’s great to know everything went well. Have a wonderful day!
Very good and enjoying every minute I get to have my little Susie with me
Hello Sandra,
Your feedback is so appreciated! We're happy to hear your experience was positive. Hope your day is just as great!
Great service and fast too, I enjoyed how easy and quick the process was
Hi Adam,
Thank you for the lovely review! We're so glad we could help. Have a fantastic day ahead!
Hi Faye,
We’re delighted to hear you had a good experience! Thanks for sharing, and have a wonderful day!
The experience is overwhelming. Now I have no problems taking her anywhere.
Hi Alina,
Thank you so much for sharing your story. We're deeply sorry for your loss, and it's heartwarming to hear how Nina has brought you comfort during such a tough time. Emotional Support Animals can make such a positive difference in our lives, and we’re glad Nina is by your side.
Have a nice day!
The best service ever. I've been thinking about this for over an year.
Hello Johnice,
We’re delighted to hear you had a great experience! Thanks for sharing your feedback, and have a wonderful day!
Very easy process and enormously helpful during an emotional time
Hi Gerald,
Thank you for your kind words! We’re so glad we could help. Wishing you a fantastic day ahead!
It's amazing to know there's businesses and people in our world that are willing and able to do what needs to be done to help safely protect not only our amazing pets, but ourselves as well! Thank you for the quick response and support you provide. It's a major blessing!
Hi Nathan,
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and support. It's our mission to help both pets and their owners feel safe and protected, and your message means the world to us. If you ever need anything else, we’re just a message away. Wishing you and your amazing pet all the best!
After I reeked ESA certification, I got bimbarded with emails, texts and phone calls to sign up for so training. Be warned.
Hello Lisa,
We’re really sorry to hear about that experience! It’s never our intention to overwhelm you with unwanted messages. You can always opt out of emails, texts, and calls, we've sent you a private message with further details.
We appreciate your feedback and we are here to help with any concerns.
I have received so many emails with the same title even after I responded. Not sure if the company has received my responses or not. When do I receive the support harnesses? Sent emails with no response
Hi Sharon,
We’re really sorry for the inconvenience and lack of communication you’ve experienced. It sounds frustrating! Please reach out to our customer support we've sent you a private message including details.
We’ll make sure to get this resolved for you as quickly as possible. Thank you for your patience!
Hello Alyssa,
Thank you so much for your wonderful feedback! We're happy to hear that you found our support helpful and quick to respond. If you ever need more advice or assistance in the future, don’t hesitate to reach out—we’re always here for you! 🐾😊
It was really easy to get everything I needed, the service was good, the site was easy to navigate, and very quick and responsive results. I thoroughly enjoyed my experience.
Hi Olivia,
Thank you so much for your kind words! We’re thrilled that you had a positive experience with Support Pets. Wishing you and your furry friend a wonderful day! 🐾💙
I had a couple of chats back-and-forth with customer service and they were able to help me with everything that I needed to change
Hi Kimberly,
We truly appreciate your feedback! At Support Pets, we’re dedicated to making the process easy and smooth for you. Have an amazing day with your pet by your side! 🐾😊
Super easy and affordable to get my kittens ESA approval. Got my document within the 48 hours.
Hello Johnathon,
We’re so happy to hear that you enjoyed our service! It’s our goal at Support Pets to provide the best experience possible. Have a fantastic day with your ESA! 🐾💙
Hi Dawn,
Thank you for sharing your positive experience with Support Pets! We’re always here to help, and we hope you and your pet have an awesome day! 🐾😊
Needed both my animals signed up as ESA. Asked a series of questions to get to know my needs & I was approved in minutes. Documents got to me within 48hrs and I couldn't be happier. Now I can take my animals with me & live a happier fuller life :)
Hello Mallary,
We’re so glad to hear that you had a great experience with Support Pets! Thank you for choosing us, and we wish you and your pet a fantastic day! 🐾😊
Great experience and very helpful. I was able to get exactly what I needed in a super fast and timely fashion as they stated. Would recommend to others for their fur babies.
Hi Nakia,
Your feedback means the world to us! We’re happy to know that Support Pets could help. Have a wonderful day with your furry companion! 🐾💙
I like how I was able to renew with ease. Very fast and efficient.
Hello Digayl,
It’s great to hear you’re satisfied with our service! We’re always here to make things easier for you and your pet. Have a pawsome day! 🐾😊
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mariano,
Your feedback made our day! We're thrilled everything went well for you. Have a wonderful rest of your day!