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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was really easy to get everything I needed, the service was good, the site was easy to navigate, and very quick and responsive results. I thoroughly enjoyed my experience.
Hi Olivia,
Thank you so much for your kind words! We’re thrilled that you had a positive experience with Support Pets. Wishing you and your furry friend a wonderful day! 🐾💙
I had a couple of chats back-and-forth with customer service and they were able to help me with everything that I needed to change
Hi Kimberly,
We truly appreciate your feedback! At Support Pets, we’re dedicated to making the process easy and smooth for you. Have an amazing day with your pet by your side! 🐾😊
Super easy and affordable to get my kittens ESA approval. Got my document within the 48 hours.
Hello Johnathon,
We’re so happy to hear that you enjoyed our service! It’s our goal at Support Pets to provide the best experience possible. Have a fantastic day with your ESA! 🐾💙
Hi Dawn,
Thank you for sharing your positive experience with Support Pets! We’re always here to help, and we hope you and your pet have an awesome day! 🐾😊
Needed both my animals signed up as ESA. Asked a series of questions to get to know my needs & I was approved in minutes. Documents got to me within 48hrs and I couldn't be happier. Now I can take my animals with me & live a happier fuller life :)
Hello Mallary,
We’re so glad to hear that you had a great experience with Support Pets! Thank you for choosing us, and we wish you and your pet a fantastic day! 🐾😊
Great experience and very helpful. I was able to get exactly what I needed in a super fast and timely fashion as they stated. Would recommend to others for their fur babies.
Hi Nakia,
Your feedback means the world to us! We’re happy to know that Support Pets could help. Have a wonderful day with your furry companion! 🐾💙
I like how I was able to renew with ease. Very fast and efficient.
Hello Digayl,
It’s great to hear you’re satisfied with our service! We’re always here to make things easier for you and your pet. Have a pawsome day! 🐾😊
Hello Dailyn,
We appreciate your kind words and are thrilled to know that Support Pets was able to assist you. Wishing you and your pet a beautiful day ahead! 🐾💙
Fast response would highly recommend and use in the future.
Hello Lateasha,
Thank you for your positive feedback! We’re glad that Support Pets could be a part of your journey. Enjoy your day with your pet by your side! 🐾😊
Support pets has been amazing. The process is simple and user friendly. Very affordable and the service is quick and efficient
Hi BreAnna,
We’re grateful for your feedback! It’s our mission at Support Pets to provide the best experience possible. Wishing you and your furry friend an amazing day! 🐾💙
The provider got back to me within 48 hours of me submitting my payment. I also appreciate the letters of accommodation from said provider
I just wish it didn't expire in two years.that
Hello Christina,
We're glad to hear you had a positive experience with the provider's quick response and the letters of accommodation! Just to clarify, ESA letters are valid for 1 year. If you need a renewal or have any further questions, feel free to reach out—we’re here to help! 🐾😊
Great, got it within 48 hours! Housing accepted it with no issues!
Hello TiaLeah,
We’re so glad to hear everything went smoothly and that your housing accepted the documentation without any issues! If you need anything else, don’t hesitate to reach out. Thank you for sharing your experience! 🐾😊💙
Absolutely love this organization. So fast! So decently priced! So happy with them!
Hi Emma,
Thank you so much for the kind words! We're thrilled to hear you had a great experience and found our service both quick and affordable. It means a lot to us that you're happy with everything. If there’s anything more we can do, we’re here for you! 🐾😊💙
Hello Zena,
We're so glad to hear you found the process convenient and quick! Making things easy and efficient is what we aim for. If there's anything else we can assist you with, don’t hesitate to reach out. Thank you for sharing your experience! 🐾😊💙
I'm very glad to feel secure in having my pet with me wherever the world takes me.
Hello Chloe,
We’re so happy to hear that you feel secure having your pet by your side! That peace of mind is invaluable, and we're thrilled to be part of your journey. If there’s ever anything more we can do to support you and your companion, just let us know. Safe travels to you both! 🐾💙😊
Super fast and has everything I needed for a good price! Definitely recommend for anyone thinking about registering their pet!
Hi Juliet,
Your review made our day! Thank you for choosing us, and we hope you have a wonderful day!
Got my documents in 24 hours and was everything my property manager required
Hi Jenesis,
Thank you for the positive feedback! We're so glad everything went well. Wishing you a great rest of your day!
The whole process was very easy and very helpful. Wonderful support and people!
Hi Sophie,
We’re delighted to hear you had a good experience! Thank you for sharing, and have an awesome day!
I followed the instructions on the website and received my documents within a few days.
Hello JJ,
Thank you so much for your kind review! We're thrilled to hear you had a great experience. Wishing you an amazing day ahead!
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Hello Alyssa,
Thank you so much for your wonderful feedback! We're happy to hear that you found our support helpful and quick to respond. If you ever need more advice or assistance in the future, don’t hesitate to reach out—we’re always here for you! 🐾😊