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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Quick & easy process! Would recommend 100%
Take the quiz to see if you qualify
Once qualified, make payment
Dr reviews and approves. Documents sent to your email.
My experience with Support Pets was very pleasant. The initial process was very thorough. I received my documents in a timely manner. The Customer Service support was excellent.
Hi Judith,
Thank you for sharing your positive experience! 🐾💙 We’re so glad to hear that the process was thorough, you received your documents promptly, and our Customer Service team was able to support you effectively. Your satisfaction means the world to us! If there’s anything else we can help with, don’t hesitate to reach out. 😊✨
It was very helpful and I enjoyed the information with all the questions and concerns I had
Hi Tessa,
We're so glad to hear that you found the information helpful and that we could address your questions and concerns! If there’s anything else you need, we’re here to help. Thank you for sharing your experience! 🐾💙
Very professional and trustworthy. Most information needed is very well thought out. I feel more safe now with my pets.
Hello Judith,
Thank you for the wonderful feedback! We’re thrilled to know you found our service professional and trustworthy, and that the information provided has helped you feel more secure with your pets. If there’s anything more we can do, please don’t hesitate to reach out. 🐾💙
They tell you one price and nail you to the cross at check out. Don't fall for their promotions. Otherwise, they're ok.
Hi Steven,
We're sorry for any confusion, but we don’t add unexpected fees at checkout. If you noticed a higher price, it’s likely due to additional services or products that may have been selected. Our goal is to be transparent.
Have a great day!
It was a hassle-free process and my baby is finally an emotional support animal!
Hello Chawana,
We’re thrilled to hear that the process was hassle-free and that your furry friend is officially an Emotional Support Animal! 🐾💙 Having that extra support makes such a difference. If there’s anything else we can help with, don’t hesitate to reach out. Congrats to you and your baby!
Much easier than I anticipated. I recently lost my sister unexpectedly and the thought of having to loss my dogs was heart wrenching. Thank you for everything
Hi Julia,
We’re so sorry for your loss. Losing a loved one is incredibly difficult, and it’s understandable how important it is to keep your dogs close during this time. We’re grateful to have been able to make the process easier for you, and we’re here if you need anything else. Thank you for sharing, and may you find comfort and peace with your dogs by your side. 🐾💙
Much easier than thought. Great experience. No stress. Ty.
Hi Debra,
Thank you for your kind words! 🐾💙 We’re so glad to hear that the process was easier than expected and that you had a stress-free experience. If you ever need any further assistance, we’re here to help. Thank you for choosing Support Pets! 😊✨
The process was very quick they take about 48 hours but they keep you updated along the way!
Hello Perriyon,
Thank you so much for sharing your experience! We’re thrilled to hear that the process was quick and that you felt well-informed every step of the way. If you ever need any further assistance, we’re here for you and your ESA! 🐾😊💙
I been with support Pets for 1 years now and it has been very helpful with our move to a new state especially for not having additional cost for our rent.
We moved to a new location for rental and they honored our ESA for our kitty.
Thanks to support pets. Love the customer service very efficient and fast.
Support Pets customers service reps are great! Dr. Is great and fast with getting paperwork signed and sent to you
The process went very quickly and everything was explained well.
My little maltese mix Malia is such a help to me!
I appreciate the ongoing support, information and email communication.
Very helpful and supportive and they respond fast to inquiries
Fast and Easy! I love this. My baby is able to travel with us whenever we need her to
Hello Runyell,
We’re so happy to hear that you had a positive experience and that your furry friend can now join you on your travels! Having an emotional support animal by your side makes a world of difference. If you ever need anything else, we’re here for you. Safe travels with your baby! 🐾😊✈️
Almost painless. Due to medical reasons understanding is a little more difficult for me. I was able to follow along and pleased with flow of process
Hi Tresa,
We’re thrilled to hear that the process was smooth and easy to follow, especially given the challenges you mentioned. Our goal is to make everything as accessible and user-friendly as possible. If you ever need further assistance or have questions, don’t hesitate to reach out—we’re here to help! 🐾😊💙
Been easy and great all questions Anand everyone was nice and polite and amazing to deal with
Hello Melody,
We’re so glad to hear you had a positive experience! Our team strives to be as helpful and friendly as possible. If you ever need more support or have any additional questions, we’re here for you. Thank you for your kind words! 🐾😊💙
My experience so far has been reassuring helpful and the response turn around time is accurate. I received my documents on time and was able to get them to my leasing office.
Hello Tia,
We're so glad to hear about your positive experience! It’s wonderful that you received your documents on time and were able to provide them to your leasing office smoothly. If you need any further assistance, don’t hesitate to reach out—we’re here to help! 🐾😊💙
I have tried to use my ESA Certification for travel on Cunard Shipping and it has been refused. I was told the American Disabilities Act does not recognise ESA Certification. The Airlines will not accept it either so it was a waste of money.
Hi Dione,
We’re sorry to hear about your experience, and we understand your frustration. It’s true that the Americans with Disabilities Act (ADA) doesn’t recognize emotional support animals (ESAs) the same way it does service animals, and many airlines and cruise lines have specific policies regarding ESAs. While having an ESA letter can help in situations where the company or establishment accepts it, we can’t guarantee that all places will do so, as it depends entirely on their policies.
If you’d like to discuss the possibility of a refund, please reach out to our support team, we've sent you details on a private message.
Have a great day!
Need vest asap. Thank you. Where is the vest you have my money small. Send it orb i will call my charge and report. You
Hello Helaine,
We sincerely apologize for the delay in receiving your vest, and we understand how frustrating this situation must be. Please contact our support team at with your order details so we can resolve this as quickly as possible and ensure your vest is sent out immediately.
We have sent you a private message with details included.
Have a great day!
I've registered two dogs and have never been more calm and confident about taking my pup places I couldn't before. The bonus is not having to pay rent for them.
Hello Angelica,
Thank you so much for sharing your experience! We're thrilled to hear that having your ESAs by your side has made such a positive impact on your life. It’s wonderful that you and your pups can enjoy more places together, and avoiding extra rent is a great bonus! If you ever need anything else, we’re here for you. 🐾😊💙
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
Thank you for sharing your experience! We're so glad you found the process quick and easy. 😊