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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Needed to add my second pet and they were able to do so in less than 24 hrs. They are very responsive. 10/10
Hi Naomi,
Thank you so much for your feedback! 🐾💙 We’re thrilled to hear you had such a quick and smooth experience, especially adding your second pet. Our team is always here to make the process as seamless as possible. If you ever need further assistance, don’t hesitate to reach out—10/10 customers like you make it all worthwhile! 😊✨
It was great and informative and interesting very efficient and up-to-date information
Hello Saundra,
Your feedback makes our efforts worthwhile! Thank you for choosing Support Pets and sharing your experience. Have an amazing day!
I honestly had an amazing experience. It was super simple easy to follow. Fast responses amazing support amazing. I am super happy.
Hi Manuela,
We’re so happy to know that you enjoyed your experience with Support Pets! Thank you, and have a wonderful day with your furry friend!
I had a problem and had to move out asap and i just got beanie who's been helping me so much lately by giving me motivation and helping me stay calm with no more anxiety! They provided me help so quickly and with no problems at all.
Hello Danielle,
Thank you for your trust and positive feedback! It means so much to us at Support Pets. Have a joyful day!
Fast and easy but don't understand all the charges I hit on my bank account
Hi Arnulfo,
We’re glad to hear the process was fast and easy! 🐾💙 If you’re unsure about the charges on your account, we recommend reaching out to our Customer Support team for clarification. They’ll be able to provide a detailed breakdown of the charges and ensure everything is accurate.
We've sent you a private message including detailed information.
Thank you for your patience, and we’re here to assist if you need further help!
I would love to recommend this site as it does leave you relieved. They made the system very easy to use and understand that there are animals out there that we own & can not live without! Love support pets!
Hello Kailene,
We’re grateful for your feedback! Support Pets is always here to support you and your pet. Have a wonderful day!
Hello Tina,
Thank you so much for your feedback! We’re delighted to know that Support Pets could meet your expectations. Wishing you a fantastic day ahead!
There are not too much procedures, and the procedure is easy to follow. The customer service is helpful and on time, quickly solve my problems.
Hi keyi,
We’re thrilled to hear that you had a great experience! Your kind words mean everything to us at Support Pets. Have an amazing day!
I had a great experience getting my two cats documented as my emotional support animals. Highly recommend Support Pets!
Hello Danyel,
Your feedback made our day! Support Pets is dedicated to helping you and your pet, and it’s a joy to know we could do that for you. Have a wonderful day!
The process was quick and easy and now I can take my dog without having to pay those pesky pet deposits
Hi JQuan,
We’re so grateful for your positive review! It’s a pleasure to serve you at Support Pets, and we wish you and your pet a fantastic day!
Hello Nathan,
Thank you for choosing Support Pets and for your kind words! Your happiness with our service means a lot to us. Have a great day!
The process of applying was easy and straightforward. I had messed up when inputting some of my account info and texted with the online support. The online support put my mind at ease that I had corrected my documents and it took a day or two to receive them! I was extremely impressed with my Support Pets experience!
Hi Nikki,
It’s wonderful to hear you had a positive experience! Thank you for trusting Support Pets, and we’re here for you anytime. Enjoy your day!
This was such an easy process and the Support Pets staff were so prompt with getting my cat Sox registered as an emotional support animal. With all the stress, depression and anxiety we have without our babies & needing them by our side it meant so much to me for them to approve him as an ESA.
Hello Holly,
Your support is invaluable to us! Knowing that Support Pets could help brings us joy, and we wish you a beautiful day ahead.
Everything has gone smoothly and I love that we get confirmations and videos to keep us informed
Hi Adam,
We’re so glad to hear everything has gone smoothly for you! 🐾💙 It’s great to know that the confirmations and videos have been helpful in keeping you informed throughout the process. If you ever have more questions or need assistance, feel free to reach out—we’re here for you! 😊✨
Supportpets asido de gran ayuda para mí salud y mi mascota gracias
Hola Elizabeth,
¡Nos alegra mucho saber que Support Pets ha sido de gran ayuda para tu salud y para tu mascota! 🐾💙 Estamos aquí para apoyarte en todo lo que necesites. Si tienes alguna otra consulta, no dudes en escribirnos. ¡Gracias por confiar en nosotros! 😊✨
This was a quick and easy process! I was approved and received my letters signed by the physician the very next day. I am so glad I was approved as I should done this years ago.
Awesome! Thanks for your review and support! Enjoy every second with your ESA
Thanks for trusting and choosing us
Everything was quick and easy! The documents were accepted by my new landlord and it saved me over $400 for a pet deposit and $25 per month pet rent. Highly recommend!
Hello Christopher,
Thank you so much for sharing your experience! 🐾💙 We’re thrilled to hear that everything went smoothly and that the documents were accepted by your landlord. Saving over $400 on a pet deposit and monthly fees is a huge win! We’re so glad we could help. If you ever need further assistance, don’t hesitate to reach out. Highly appreciate your recommendation! 😊✨
I was able to keep my dog because of Support Pets. I'm very thankful.
Hello Tammy,
We’re so happy to hear that Support Pets helped you keep your beloved dog! 🐾💙 Your gratitude means the world to us, and we’re honored to have been part of making that possible. If there’s ever anything else you need, we’re here for you. Wishing you and your furry friend all the best! 😊✨
It was a quick and easy process. I answered some questions, filled out the application, & submit my payment. I received my approval hours later and my documents the next day!
Hello Chauna,
Thank you for sharing your experience! 🐾💙 We’re thrilled to hear that the process was quick and easy for you. Getting approved within hours and receiving your documents the next day is exactly the smooth experience we strive for. If you need further assistance or have any questions, don’t hesitate to reach out. Enjoy the peace of mind with your ESA! 😊✨
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timber, thanks for the positive feedback, we really value it!