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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It's difficult to communicate, you don't have phone number to call just by email, they do the same, made tickets and leave them in the air no one solve the situation even thoug I explain and the need I hat at the moment.
Documents received in 1 day with expediting and customer service is quick and friendly.
Hi Destini,
Thank you for sharing your experience with us! At Support Pets, your satisfaction is our top priority, and it’s wonderful to know we could deliver. Have a fantastic day!
Quick and easy. Little trouble getting login going but customer service helped fast and got me in my account in less than 24hrs of contacting them.
Hi Veneros,
We’re so happy to hear that you’re pleased with Support Pets! Your trust motivates us to keep doing our best. Thank you, and have a fantastic day!
Letters look good, hopefully they work out for my apartment.
Hi Katherine,
We love hearing feedback like yours! Your happiness and peace of mind are what drive us at Support Pets. Thank you, and enjoy your day!
After using support pets, it was probably the easiest way to get my dog certified as an ESA. It was fast and very simple to use. Also coming from a veteran who is diagnosed with PTSD, anxiety and depressionI now get to go out to public places with my dog with zero complications.
Hello Jocelyn,
We’re delighted to know that Support Pets made a difference for you! Thank you for your feedback and for trusting us with your pet’s needs. Wishing you a lovely day!
I am completely satisfied. My life has been one disaster after another... My support dog goes everywhere with me.
Hi Clinton,
Your words mean a lot to us! At Support Pets, we strive to provide the best, and knowing you’re satisfied makes it all worthwhile. Thank you, and have an amazing day!
Experience itself was very easy as usual but I'm elderly now and so I can't understand sometimes what you put in there so I ended up getting like both the ESA and the load of stuff that goes along with it and I didn't want that stuff. Luckily I talked to someone online and they helped me and I'm waiting to see you. Come back any day now.
I
Hello Sheryl,
Thanks for choosing Support Pets and for sharing your positive experience! Your trust in us is greatly appreciated. Wishing you and your pet a fantastic day!
Quick and great experience I am very satisfied would recommend to everyone
Hi Matthew,
We’re thrilled that Support Pets could be of service to you! Your feedback encourages us to keep doing our best. Thank you, and enjoy your day!
It was a really easy process and took two days to get sent to my email!
Hi Desiree,
Knowing that we could meet your expectations is such a joy! We at Support Pets are grateful for your trust and hope you have a wonderful day ahead.
Bought the license for $97 and was charged over $500 for three transactions.
Hi Madeline,
We’re sorry to hear about the unexpected charges—this shouldn’t have happened. Please reach out to our support team so we can look into this and resolve the issue promptly. Thank you for bringing this to our attention, and we’re here to help make things right.
We've sent you a private message with further details.
Have a nice day!
Quick and easy yet very professional. Saved me from having to move. Thank you Support Pets!
Hi Tancy,
Thank you for your lovely feedback! At Support Pets, making a positive impact is our goal, and we’re so happy to hear we could do that for you. Have a great day!
Was very fast. Did what I needed done. No more leaving my dogs at home.
Hi Connie,
It’s a pleasure to know that you had a great experience with Support Pets. Your happiness is our priority. Thank you, and have an incredible day!
It was very helpful with getting my pet allowed into my apartment. Which was very important due to my severe anxiety and medical conditions
Hello Savanna,
Your positive feedback inspires us to keep giving our best! Support Pets is honored to have been able to serve you. Have a fantastic day ahead!
I needed to register my baby and here I am trying to figure out where to go and which site is best. They made it easy and quick and they follow up and give the option to buy extra stuff. They are lifesavers!
Hi Brandy,
Thank you so much for your support! Your feedback helps us grow and continue to provide the best at Support Pets. Wishing you a wonderful day!
One price is offered, then another when it's time to pay and it's kind of unclear what you're actually getting since they try to upsell you...but the order was processed quickly.
Hi Terrica
E apologize for any confusion caused by the pricing and upsell options. We aim to make our offerings clear, and your feedback helps us improve that experience. We're glad to hear the order was processed quickly, but if you have any questions or need clarification on what’s included, please don’t hesitate to reach out, we’re here to help!
A private message has been sent to you, including details.
One price is offered, then another when it's time to pay and it's kind of unclear what you're actually getting since they try to upsell you.
Very easy to navigate website. Had my ESA certification in less than 24 hrs.
Hi Zengy,
Thank you for sharing such kind words with us! It’s an honor to serve you through Support Pets, and we hope you have an amazing day ahead.
Overall experience was super easy and quick. Glad I finally did it.
Hello Elizabeth,
We’re incredibly grateful for your feedback! Support Pets exists to support you and your pets, and your satisfaction means everything to us. Have a great day!
I love you guys are helpful but I am still waiting a detail letter from a Dr stating I need my CT for emotional support in my name even know my bf has service pets in his name my landlord is playing hard ball bully
Hi Mary,
We’re so glad to hear that you’re happy with our service! Thank you for choosing Support Pets and for sharing your kind feedback. Have a fantastic day!
The process is really simple Md easy to complete, highly recommended
Hi Luis,
Thank you for such positive feedback! At Support Pets, we aim to make a difference, and it’s wonderful to know we could help. Enjoy your day!
Wonderful great easy to fill out and easy to understand and easy to navigate
Hello Crystal,
Thank you for the wonderful feedback! Support Pets is here to make a difference, and we’re so pleased to know you’re happy. Have an amazing day!
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Hello Emilly
We understand that communication challenges can be incredibly frustrating, especially without phone support. Relying solely on email can sometimes feel slow, and we apologize if your tickets were left unresolved or delayed in the past. It's not our intention to leave concerns unanswered, and we're committed to improving our response times.
We've sent you a private message with further details.
Have a great day!